Learn essential DX skills and become a power user with our FullStory Fundamentals Certification.
I want to capture all network requests from Full Story and filter requests which are taking more than 10/20 seconds.
With our latest update, you can now measure how long users spend on pages in FullStory. Time on Page is a helpful metric for understanding page performance. Perhaps users are spending too much time trying to navigate what should be a simple registration screen, or maybe they’re bouncing away quickly from featured content that’s of little interest. By identifying how long users spend on key pages, you’ll find insights that help you optimize your digital experience. ✨ Special thanks to all of the Beta testers in our community who helped validate this feature! ✨ Get StartedRefine any page search by Time on Page to start looking for insights. This search looks for users who spent more than 10 seconds on the Home page Differentiate between active and inactive time on page for more detailed results. Filter your results by active and inactive time on pageAnd create metrics to measure the minimum, maximum, median, or average time users spend on a page. Metrics let you quantify time on page dat
Hi there!I’ve built a funnel and am using the “Median Time To Convert” to look at funnel completion time. However, the number being given is a lot lower than I expected, even when looking at completions between many sessions instead of just one. So I wanted to clarify how this metric is calculated: For each user, does it measure the time spent in the product between the two events, or time elapsed between the two events? For example:My funnel is between “Page Viewed” and “Order Completed. I trigger “Page Viewed” today at 4pm, then browse for an additional 10 minutes. I don’t use the product til the tomorrow when I browse for 20 minutes then trigger “Order Completed” at 4pm. Is my conversion time in this scenario calculated as 30 minutes (10 + 20) or 1 day (4pm tomorrow - 4pm today)?
Hi Folks,I am having a feature where an user can select one accounting method out multiple accounting options available. Each accounting option is a clickable tile.When I view a customer session in inspect mode from full story. All the different accounting options are reflecting as same element. What best practices i can suggest to my dev team to overcome this one?What logic does Fullstory use to detect an element?
Hey Community! 😊Last week we held another valuable Ready, Set, FullStory! Thank you to those who were able to attend and thank you to our gracious hosts @MichelleMiller and @brenthildebrand for your expert knowledge and passion for FullStory! ✨ As promised, here are some resources and tips discussed in Thursday’s session that will help you begin your FullStory journey:Making a change to a privacy rule:Privacy Resource HubImplementing FS in mobile:Intro to FullStory for mobile appsBest practices for naming conventions:FS.event APIDefine eventsLearning more about elements:Naming elementsPage insights user guidePage vs. URL:PagesURLsAt the end of every Ready, Set, FullStory, I ask the host, “What question should FullStory users be asking themselves when starting out?”. Here’s what @brenthildebrand had to say this time:I recommend that you come into FullStory with a hypothesis that you want to test or a business question that you have. Think about what questions are being asked from you
Our fantastic Customer Success team who’s worked with plenty of new users has curated an essential FullStory checklist just for you! They have found the following steps can help make the most out of your experience by maximizing the benefits of FullStory’s features. Dive into the checklist below to begin unlocking the power of FullStory!Value Method Benefit Who-Where Identify your users Uniquely identify a user with FS.identify API or FS.setUserVars Easily track users, even across domains and see their entire journey so you can access personalized user insights and optimize your customer experience. Engineer - your codebase or tag manager Utilize existing data Send over and utilize packaged events and properties about your users with FS.event API Capture detailed information Focus on key events Integrate with your CDP Enhance user insights Gain a unified view of user behaviour and experiences Engineer - your codebase or tag manager Al
Hey guys, Is the SDK supposed to work on Xcode 15 and iOS 17? I’m getting the following error messages when trying to build my project after I upgraded Xcode: FullStory: [2023-09-19 19:09:52:932] FullStoryCommandLine(23765:203821) Unable to locate the CoreSimulator directory. If you've recently installed or upgraded Xcode, make sure you've launched an app in the simulator at least once. FullStory: [2023-09-19 19:09:52:932] FullStoryCommandLine(23765:203821) Failed to extract CUIAssets using simulator.Best regards,
Hi All,My team and I had the chance to hear from Barbara and Anna from the FullStory team about some new functionality they were launching around improving data quality that looked really exciting.I thought I would take the chance to share a quick implementation tip from one of my colleagues that we have found really helpful in tackling that same problem.We found that this issue tends to most commonly show up with clients who are using various Single Page Application frameworks such as React and Vue etc but also was very common on clients who were using frameworks such as Tailwind etc.The problem itself is that often you want to identify a particular element on the page for some kind of analytics purposes such as how often does, someone click this button but in order to do that you need to tell the tool (FullStory, Google Analytics, some tag management solution etc) what particular element it should be paying attention to.Quite often in those frameworks I mentioned above (but it is by
Since the script is just pasted into the head of our code, that is client side information thus a potential to be copied and misused. I have read a lot on your website about how you protect privacy and data security on your platform but nothing regarding the actual code snippet.
Hi,I’m trying to figure out if there is a way to search for users segments based on multiple OR conditions. I see that there is a way to have multiple OR event filters, but what i need is the ability to search for users based on two different user traits. So in my case, I want to see any users who have no email set or have a name that Starts with User or user. But from what I can tell Fullstory only allows me to use AND logic for separate criteria. (See screenshot below), So I can have multiple OR statements for “Name starts with”, but it will only allow AND email does not contain part “@”. So I can’t use a different criteria in the same segment without it searching for users who match both rather than just one. Is this correct? Is there a workaround? Thanks,Aaron
We’re kicking off a new landing page with a CRO agency and they asked if we could share a heatmap like Hotjar allows you to. Outside of screenshots, is there a way to share the scroll map and click map data in a PDF from FullStory? Thanks!
I’m unable to sync gradle version for FullStory.Getting below error. A problem occurred configuring root project 'GiftYa'.> Could not resolve all files for configuration ':classpath'. > Could not find com.fullstory:gradle-plugin-local:1.41.0. Searched in the following locations: - https://dl.google.com/dl/android/maven2/com/fullstory/gradle-plugin-local/1.41.0/gradle-plugin-local-1.41.0.pom - https://repo.maven.apache.org/maven2/com/fullstory/gradle-plugin-local/1.41.0/gradle-plugin-local-1.41.0.pom Required by: project :Possible solution: - Declare repository providing the artifact, see the documentation at https://docs.gradle.org/current/userguide/declaring_repositories.html
Hi FS community,Issue is that when I test certain key journeys, our testers are also doing the same, and I regularly find their videos when I’m looking at instances of users doing these journeys (the data therefore skewed). However, the testers IP address regularly changes, many times a day. Is there any way of blocking them otherwise? Can VPNs be blocked?
Hello,any plans for supporting the React Native New Architecture? Thanks,Massimo
A new week is upon us! Check back soon as our Top 3 members are revealed.
Troubleshoot technical issues
For Business, Advanced, and Enterprise customers, book a 1:1 in-app
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
