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SurajNew Contributor

General Questions

Can i exclude data for a list of test(internal) users by email ids?

I want to exclude data of the internal users and avoid session capture for this users.

6 hours ago

SurajNew Contributor

General Questions

Can i limit number of sessions for particular domain?

I want to limit number of sessions for a particular domain.Since more sessions are coming from particular domain and it will cross our monthly limit.

6 hours ago

lindsayFullStorian

Metric InsightsNews

Hey Community! 😄We understand that as FullStory users, you’ve got a considerable task on your hands digging into data, creating metrics and dashboards, and tracking changes in that data. We know this experience can be time consuming, so we’ve lightened your workload by automatically generating insights where there are interesting trends or anomalies in your data through Metric Insights!This new feature will help you quickly identify thought-provoking patterns or concerning changes at a glance.Benefits of Metric Insights:Metric insights reduce the time to value helping you quickly spot less obvious trends Everyone in the organization sees the same insight Metric insights can be shared easily across your organization with a description and data visualizationThree types of Metric Insights:Average Trend Insight Volatility Trend Insight Average Gap Trend InsightAverage TrendWhen the current average value is compared to a previous average value and there is a significant change, we will de

130

9 hours ago

meganFullStorian

Getting Started

Introduce yourself

Let’s get to know each other! We’re so excited to have you here and to build this community together. To get things started, introduce yourself in this thread. Please include your name, where you’re from, your role/area of expertise, and what you love most about Digital Experience Intelligence (DXI).

10 hours ago

meganFullStorian

Measure how long users spend on a page

With our latest update, you can now measure how long users spend on pages in FullStory. Time on Page is a helpful metric for understanding page performance. Perhaps users are spending too much time trying to navigate what should be a simple registration screen, or maybe they’re bouncing away quickly from featured content that’s of little interest. By identifying how long users spend on key pages, you’ll find insights that help you optimize your digital experience. ✨ Special thanks to all of the Beta testers in our community who helped validate this feature! ✨ Get StartedRefine any page search by Time on Page to start looking for insights. This search looks for users who spent more than 10 seconds on the Home page Differentiate between active and inactive time on page for more detailed results. Filter your results by active and inactive time on pageAnd create metrics to measure the minimum, maximum, median, or average time users spend on a page. Metrics let you quantify time on page dat

492

13 hours ago

lindsayFullStorian

Tips & Tricks

Understand the full customer journey with Server Side EventsTips & Tricks

Server Side Events is an incredible feature that allows you to gain insight into interactions that happen outside of the FullStory recording script. You can find out what navigation steps lead up to or ended at a server event in your visualization. This provides a more complete dataset allowing you to better understand a user’s experience with your brand and not just the online experience. For example, you can find out information such as:Whether a customer created a support ticket during their journey on your website, or whether an interaction with support lead them to complete a purchase. If a customer made an in-store purchase after looking at your site online. If your marketing efforts resulted in customer acquisition such as email opens or clicks leading to an online interaction.If you’re not using this feature, you could be missing out on some crucial data. More info on it in our Knowledge Base article here and our blog post here!

1 day ago

Celia.hegiNew Contributor

General Questions

Feature: Email notification when a metric goes down

Hi everyone, I would like to set up a feature that notifies me via email when a funnel or metric goes down. Do you know if Fullstory has it? It was a question/answer because I just found it. In case It might help you: https://help.fullstory.com/hc/en-us/articles/360020828653-Introduction-to-Alerts

2 days ago

PaulieOLithicNew Contributor

General Questions

Let's talk Dashboards!

Hi Folks,Been busy building dashboards over the last month or so (it’s a lot of fun). I’ve gotten a bunch of ideas from the following articles, and also from the Dashboards for Product Managers webinar:Product Analytics DashboardMobile AppsMarketing DashboardCustomer EngagementI’m curious to know what else are you all tracking? What Dashboards have you built, and why? And any cool cards or metrics that you would care to share, I’m open to more thoughts and ideas

2 days ago

AnnawNew Contributor

General Questions

Heatmap - % of total doesn't add up?

Good day, I tried the new Heatmap feature and love it. I am just wondering, why I have a total of 66k click, but my most clicked element just got 600 (1% of total) clicks. And I just got 25 items with a click-count. Where are the other 60k clicks? Where is my mistake?

2 days ago

lindsayFullStorian

News and Announcements

New Date for How to Build Dashboards for Marketing ManagersNews

Hey Community! 🙋🏼Posting here to let you all know that we have changed the date for our upcoming workshop, How to Build Dashboards for Marketing Managers to Tuesday, December 13th from 1:00-2:00pm EST! That means you have just under 2 more weeks to register!This months workshop will take you deep into the world of a 💫 Marketing Manager 💫, showing you their responsibilities, roadblocks, and how they can utilize FullStory dashboards to help achieve their goals and overcome obstacles. A FullStory Marketer will be showing you how to build a dashboard to support your needs and provide their own set of tips and tricks they’ve learned throughout their time using the platform. We apologize for any inconvenience this date change may have cause you, as we understand finding time in your workday to attend workshops can be challenging. If you are no longer able to make it, you can rest assured knowing we’ll be posting a thorough post-event recap and link to the recording as always! Please don’

172

5 days ago

SurajNew Contributor

General Questions

Can i exclude data for a list of test(internal) users by email ids?

I want to exclude data of the internal users and avoid session capture for this users.

6 hours ago

SurajNew Contributor

General Questions

Can i limit number of sessions for particular domain?

I want to limit number of sessions for a particular domain.Since more sessions are coming from particular domain and it will cross our monthly limit.

6 hours ago

Celia.hegiNew Contributor

General Questions

Feature: Email notification when a metric goes down

2 days ago

AnnawNew Contributor

General Questions

Heatmap - % of total doesn't add up?

2 days ago

RelNew Contributor

General Questions

Screenshots events

HI, is there a way to track screenshots taken of my page using Fullstory? (e.g. user arrived and took a screenshot of the screen)

6 days ago

Chandan.kNew Contributor

General Questions

Passing Fullstory link of the session with form submission

While capturing the data submitted by the user in a form, I would want to pass on the Full Story link of the session. Is there any way to do this?

6 days ago

Celia.hegiNew Contributor

General Questions

To create a segment - Import csv

Hi,I have to create a segment with a large list of emails. I wonder if there is an option to upload a CSV with that list or else I have to manually add all of them.

9 days ago

glwitzenburgNew Contributor

General Questions

Updating the UUID for a given user

Hi I am trying to give a unique UUID that I set in my Angular application, and I have the place where I go get the user data. Now I want to persist that UUID and other pieces of data in full story. Where am I supposed to put the code?FS.identify(uid); Is fullstory supposed to be an injectable service in my angular components or where should I put this in order to track these fields?

9 days ago

omega-kimNew Contributor

General Questions

Integration with GA4

The current available GA analytics is Universal. Will this work for GA4? or is there another way we’ll have to integrate for GA4?

14 days ago

BiggestProNew Contributor

General Questions

Pages

How do I search where the last page was the checkout page and the user clicked on the place order button but was the next page was not the invoice page, as supposed to?I tried numerous ways through “referrer” and “previous page” but no luck.

1 month ago

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Welcome to the FullStory Community!

Explore the Community

We're DX obsessed, just like you.

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Metric InsightsNews

Understand the full customer journey with Server Side EventsTips & Tricks

New Date for How to Build Dashboards for Marketing ManagersNews

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