Events
Product Updates
Alphas & Betas

Introducing: Spaces! 🚀⭐🪐

16 days ago

Explore the Community

All Categories

Help with FullStory

223 topics
602 Replies

Get Inspired

27 topics
33 Replies

Community Information

73 topics
132 Replies

Recently active
Help others
Categories

sorchamcnameeDXpert

Tip: Sending alerts to a slack channel

We recently consolidated our login experience from two pages into one. We created a segment as we wanted to gather metrics on those who were going to the old experience and then onto the new experience*. We were able to set up an alert on this segment and send it into a slack channel. This was super helpful in helping us monitor the new user experience and was also so valuable in alerting us to the clients who were facing challenges logging in! *we couldn’t retire our old login experience until all clients were migrated to the new

YuvaNew Contributor

FullStory for Mobile Apps

Unmasking of alert and context menus in SwiftUI not working

We’re integrating the FullStory SDK in iOS App based out of SwiftUI and we’re facing some content unmasking in the following components.AlertMenuWhen we try to capture the alert message and title and the CTAs as part of capturing replay session it’s not actually getting unmasked.Similar issue we’re facing along the Context Menu popover menus list that’s also not getting unmasked.Did any of our community member who faced similar kind of issue or the tech support team has solution towards this and it’s highly appreciated and we’re happy to collaborate.

spencerlNew Contributor

Product Analytics

Avg Time for specific event or element

Is there a way to create a segment and view data for the average time a user spends completing a specific flow or event online? For example, we are trying to drill down to the amount of time a student spends trying to submit for leave of absence online. The reason being is the session avg time includes other events unrelated to leave of absence and we need to define the right OKR to prove the redesigned UI for this event decreases the amount of time the student takes to submit.

Vlad NecNew Contributor

APIs & Integrations

Enrich Session Data with Server API

Hei everyone,We currently have a react frontend which sends tracking data to FullStory.However, the implementation was done by some agency and we are not very satisfied with the status quo and we would like to improve on it a bit by creating an REST API service which could receive userData from the frontend and enrich sessions created in the fullstory with some more properties, such as userRole and so on. My question is, is there any possibility to update a session captured by the frontend via the Server API by matching some how the session id and then, enrich the session object with some more data?if yes, which endpoint should I use and what unique identifier needs to be used as well? The reason why we want a server-side service is because we have another tracking system in place and we would like to build a module in-between them so that we abstract most of the business logic.

Andrew_From_DerivitaNew Contributor

Search for Sessions

How do I change the default date range from "Past 30 days" to "All time"?

Every time I start a search, the date filter is already set to “Past 30 days”. I would like it to instead default to “All time”.How can I change the default?

eyoung_ssNew Contributor

FullStory for Mobile Apps

Adding Android SDK fails on app build

I have an Android app built using Ionic/Capacitor/ReactJS. When I add the FullStory Android SDK and enable the plugin in my file like this: apply plugin: 'fullstory'fullstory {org "[REDACTED]enabledVariants "debug"logLevel "debug"logcatLevel "debug"} I am faced with an error on build: > Task :app:fullstoryDebugApplying FullStory to variant 'debug'...FullStory: Detected framework OkHttpFullStory: Detected framework Http(s)URLConnectionFullStory: Detected framework AndroidX FragmentsFullStory: Detected framework Capacitor> Task :app:fullstoryDebug FAILEDExecution failed for task ':app:fullstoryDebug'.> Chunk [ margin–left: 10px] is not a valid entry I have a third-party SDK in the app that I feel like might be causing the problem, I’m just not sure how to debug and find what is causing the CSS-looking “chunk” to be read by Fullstory and what makes it “invalid”

MichelleMillerFullStorian

News and Announcements

Event Reminder: Join us this week for Ready, Set, FullStory!

Hey Community!This Thursday at 3:00 PM EDT, we’ve got another round of Ready, Set, FullStory where you can ask an expert all your beginner questions live!This upcoming session is hosted by @Hannah, a member of Standard Customer Success team here at FullStory! 💥 Hannah has hosted a number of Ready, Set, FullStory sessions and always does a fabulous job at helping beginner users! We’re excited to have her back to host again!🚀 You won’t want to miss out on this session with @Hannah! Be sure to register here!We’ll be starting this session off by answering these 3 commonly asked questions from new users:Q: What’s the difference between searching for pages versus URLs? What are the different URL parts?Q: Does heatmaps show the clicks for every user on the page?Q: How can we measure time people spent on a page that's important to me?❓Know what you’d like to ask our host? Reply to this post with your questions and we’ll be sure to tackle those right after the above! See you this Thursday!

SharfDXpert

General Questions

Where can i find the timezone settings for our account?

One of the Product manager raised the concern saying that, when looking for particular session of customer facing any error, it’s not exactly shown on the time as mentioned by customer. How can we know which time zone our account is set-up? i didn’t validate this yet, or may be customer has given the wrong timings, before checking with customer just wanted to make sure that our account is set on exact time zone or not.

AnupamNew Contributor

FullStory for Mobile Apps

Android SDK Integration Failure

Hi,I’m trying to integrate Android SDK for Fullstory for my apps. Using latest plugin version which is 1.43.1.Attaching screenshots from my integration in app gradle files.App level build.gradleApp/module level build.gradleGetting the following error while building the project:I have added the implementation as suggested://Fullstoryimplementation 'com.fullstory:instrumentation-full:1.43.1@aar'I do not need this full library so when I remove my build error is gone. But, when I launch the app I’m seeing following error logs from logcat. Please let me know if anything is missing from the integration process.

mohitkakkarNew Contributor

APIs & Integrations

Fullstory integration with GA4 and it's use cases

Hi All, I am very new to this fullstory and we’ve requirement to integrate fullstory with our GA4 so that can get session recording urls in GA4, which will help us then filter out the traffic based on traffic medium to review the sessions and then make decisions for our website.I’ve already integrated GA4 within fullstory for weeks now, however I don’t see any data flowing in GA4. Could anyone please help? Am I missing something?

sorchamcnameeDXpert

Tip: Sending alerts to a slack channel

We recently consolidated our login experience from two pages into one. We created a segment as we wanted to gather metrics on those who were going to the old experience and then onto the new experience*. We were able to set up an alert on this segment and send it into a slack channel. This was super helpful in helping us monitor the new user experience and was also so valuable in alerting us to the clients who were facing challenges logging in! *we couldn’t retire our old login experience until all clients were migrated to the new

YuvaNew Contributor

FullStory for Mobile Apps

Unmasking of alert and context menus in SwiftUI not working

We’re integrating the FullStory SDK in iOS App based out of SwiftUI and we’re facing some content unmasking in the following components.AlertMenuWhen we try to capture the alert message and title and the CTAs as part of capturing replay session it’s not actually getting unmasked.Similar issue we’re facing along the Context Menu popover menus list that’s also not getting unmasked.Did any of our community member who faced similar kind of issue or the tech support team has solution towards this and it’s highly appreciated and we’re happy to collaborate.

spencerlNew Contributor

Product Analytics

Avg Time for specific event or element

Is there a way to create a segment and view data for the average time a user spends completing a specific flow or event online? For example, we are trying to drill down to the amount of time a student spends trying to submit for leave of absence online. The reason being is the session avg time includes other events unrelated to leave of absence and we need to define the right OKR to prove the redesigned UI for this event decreases the amount of time the student takes to submit.

Vlad NecNew Contributor

APIs & Integrations

Enrich Session Data with Server API

Hei everyone,We currently have a react frontend which sends tracking data to FullStory.However, the implementation was done by some agency and we are not very satisfied with the status quo and we would like to improve on it a bit by creating an REST API service which could receive userData from the frontend and enrich sessions created in the fullstory with some more properties, such as userRole and so on. My question is, is there any possibility to update a session captured by the frontend via the Server API by matching some how the session id and then, enrich the session object with some more data?if yes, which endpoint should I use and what unique identifier needs to be used as well? The reason why we want a server-side service is because we have another tracking system in place and we would like to build a module in-between them so that we abstract most of the business logic.

Andrew_From_DerivitaNew Contributor

Search for Sessions

How do I change the default date range from "Past 30 days" to "All time"?

Every time I start a search, the date filter is already set to “Past 30 days”. I would like it to instead default to “All time”.How can I change the default?

eyoung_ssNew Contributor

FullStory for Mobile Apps

Adding Android SDK fails on app build

I have an Android app built using Ionic/Capacitor/ReactJS. When I add the FullStory Android SDK and enable the plugin in my file like this: apply plugin: 'fullstory'fullstory {org "[REDACTED]enabledVariants "debug"logLevel "debug"logcatLevel "debug"} I am faced with an error on build: > Task :app:fullstoryDebugApplying FullStory to variant 'debug'...FullStory: Detected framework OkHttpFullStory: Detected framework Http(s)URLConnectionFullStory: Detected framework AndroidX FragmentsFullStory: Detected framework Capacitor> Task :app:fullstoryDebug FAILEDExecution failed for task ':app:fullstoryDebug'.> Chunk [ margin–left: 10px] is not a valid entry I have a third-party SDK in the app that I feel like might be causing the problem, I’m just not sure how to debug and find what is causing the CSS-looking “chunk” to be read by Fullstory and what makes it “invalid”

SharfDXpert

General Questions

Where can i find the timezone settings for our account?

One of the Product manager raised the concern saying that, when looking for particular session of customer facing any error, it’s not exactly shown on the time as mentioned by customer. How can we know which time zone our account is set-up? i didn’t validate this yet, or may be customer has given the wrong timings, before checking with customer just wanted to make sure that our account is set on exact time zone or not.

AnupamNew Contributor

FullStory for Mobile Apps

Android SDK Integration Failure

Hi,I’m trying to integrate Android SDK for Fullstory for my apps. Using latest plugin version which is 1.43.1.Attaching screenshots from my integration in app gradle files.App level build.gradleApp/module level build.gradleGetting the following error while building the project:I have added the implementation as suggested://Fullstoryimplementation 'com.fullstory:instrumentation-full:1.43.1@aar'I do not need this full library so when I remove my build error is gone. But, when I launch the app I’m seeing following error logs from logcat. Please let me know if anything is missing from the integration process.

mohitkakkarNew Contributor

APIs & Integrations

Fullstory integration with GA4 and it's use cases

Hi All, I am very new to this fullstory and we’ve requirement to integrate fullstory with our GA4 so that can get session recording urls in GA4, which will help us then filter out the traffic based on traffic medium to review the sessions and then make decisions for our website.I’ve already integrated GA4 within fullstory for weeks now, however I don’t see any data flowing in GA4. Could anyone please help? Am I missing something?

mnecchi-rvuNew Contributor

FullStory for Mobile Apps

RN New Architecture

Hello,any plans for supporting the React Native New Architecture? Thanks,Massimo

Help with FullStory

General Questions

101 topics
286 Replies

FullStory for Mobile Apps

19 topics
58 Replies

APIs & Integrations

21 topics
46 Replies

Privacy

6 topics
8 Replies

Search for Sessions

16 topics
26 Replies

Data Management

11 topics
28 Replies

Product Analytics

43 topics
139 Replies

Account Administration

6 topics
11 Replies

Get Inspired

Tips & Tricks

27 topics
33 Replies

Community Information

About the Community

4 topics
36 Replies

News and Announcements

69 topics
96 Replies

User leaderboard

Show full leaderboard

Badges

Androeschahas earned the badge FullStory Certified
alinghas earned the badge FullStory Certified
JanBhas earned the badge FullStory Certified
Sharfhas earned the badge Best Answer
Mariehas earned the badge FullStory Certified

Show all badges

Need more help?

Contact Support

Troubleshoot technical issues.

API Documentation

Find resources for developers.

FullStory Status

Check system status and subscribe to alerts.

Powered by Gainsight

Terms & Conditions Cookie settings

Follow along

Company

Legal

Ecosystem

Contact
- Email

© 2023 FullStory, Inc | Atlanta ◆ London ◆ Sydney ◆ Hamburg ◆ Singapore

Cookie Settings

Sign up

Already have an account? Login

Login with SSO

Login with FullStory

Login to the community

Login with SSO

Login with FullStory

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK