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  • 89 Topics
  • 251 Replies

89 Topics

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Nitin27New Contributor
asked in General Questions

Best Coding Practice for Elements

Hi Folks,I am having a feature where an user can select one accounting method out multiple accounting options available. Each accounting option is a clickable tile.When I view a customer session in inspect mode from full story. All the different accounting options are reflecting as same element. What best practices i can suggest to my dev team to overcome this one?What logic does Fullstory use to detect an element? 

0
N
6 hours ago
K
karmapoliceNew Contributor
asked in General Questions

How can I use OR conditional logic in Segment User Filters?

Hi,I’m trying to figure out if there is a way to search for users segments based on multiple OR conditions. I see that there is a way to have multiple OR event filters, but what i need is the ability to search for users based on two different user traits. So in my case, I want to see any users who have no email set or have a name that Starts with User or user. But from what I can tell Fullstory only allows me to use AND logic for separate criteria. (See screenshot below), So I can have multiple OR statements for “Name starts with”, but it will only allow AND email does not contain part “@”. So I can’t use a different criteria in the same segment without it searching for users who match both rather than just one. Is this correct? Is there a workaround? Thanks,Aaron 

2
stevenshyne
7 days ago
B
bkrallNew Contributor
asked in General Questions

Is there a way to share Heatmaps?

We’re kicking off a new landing page with a CRO agency and they asked if we could share a heatmap like Hotjar allows you to.  Outside of screenshots, is there a way to share the scroll map and click map data in a PDF from FullStory? Thanks!

2
B
10 days ago
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Nick WNew Contributor
asked in General Questions

Methods of blocking internal users other than IP address?

Hi FS community,Issue is that when I test certain key journeys, our testers are also doing the same, and I regularly find their videos when I’m looking at instances of users doing these journeys (the data therefore skewed). However, the testers IP address regularly changes, many times a day. Is there any way of blocking them otherwise? Can VPNs be blocked?

4
stevenshyne
12 days ago
E
eliorzurNew Contributor
asked in General Questions

getting many errors of 'Failed to fetch' at fs.js

it started about a week ago.im getting- TypeError: Failed to fetch many times a day.located here please help.thanks

3
lindsay
FullStorian
18 days ago
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Aman KumarNew Contributor
asked in General Questions

Defination for Session for Passive Apps.

Hi Team,My App is a kind of passive apps, it doesn’t have much buttons for user interaction, however it has webSocket connection which gives us frequent events and because of these events DOM Layout changes frequently. In this case will my session ends after 30 min ? as there might be the case that user hasn’t interacted with the app, but he/she is visually looking at all the Dom layout changes happening because of webSocket events.Please help us here.Thanks,Aman kamar

1
lindsay
FullStorian
20 days ago
J
jose1222New Contributor
asked in General Questions

how to record captcha and cloudlflare in sessions?

how to record captcha and cloudlflare in sessions?

1
lindsay
FullStorian
26 days ago
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Lior.kooznitsNew Contributor
asked in General Questions

Looking for session by dfullStoryId

Till a while ago I was able to search for a session according to the fullStoryId printed into our logs. I did it by manually changing the session URL with the id taken from this attribute.But, seems like recently the format was changed and I can’t find it anymore.Any way I can restore a session by using the fullstoryId? 

3
lindsay
FullStorian
1 month ago
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nishugoelNew Contributor
asked in General Questions

Too many warnings in console about outdated ReactDOM.render

 Please consider updating to createRoot from React18 :pray

3
lindsay
FullStorian
1 month ago
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pakoNew Contributor
asked in General Questions

Is the video created a continuous recording or fragments that are later grouped?

I ask this because in a section of steps the initial page is being shown after each step for a moment in the video of the session and I want to understand if it is a fullstory bug or it is actually happening on the site. And that what is observed is unlikely to happen.

2
P
1 month ago
S
ShilpaDX Enthusiast
asked in General Questions

Fullstory server may get down

Hi Team,Just wanted to know, fullstory server may get down while user interaction is appening in our site or FS may get not reachable while uploading assets, so how we will get to know about that while deployment is heppening in automatically by running scripts?

1
megan
FullStorian
1 month ago
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mentat-analyticsDX Enthusiast
asked in General Questions

Is it possible break down sessions by the event/pageview that started them?

Hello friends!I’m interested in seeing a breakdown of the first action done in my sessions. For example, if sessions start most frequently by a user arriving on a specific Page, then that Page would be highest in the breakdown. If sessions start mostly by a user triggering a Defined Event, then that Defined Event would be the top of the breakdown. I’m aware that I can look at an individual session and see all the actions in it, but I’m looking for aggregate numbers here. Is there a way to do this? Alternatively, is there a way to filter events and pageviews to only the instances that started a session?Thanks!

3
lindsay
FullStorian
1 month ago
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Celia.hegiNew Contributor
asked in General Questions

watched elements - css or text

Hi!I read the article about watched elements, but my question is about CSS or text based watched elements. Does this css or watched element need to have been used in the creation of a watched element?I'm trying to create a funnel with 3 basic steps, the last one is based on the CSS of the watched element, but it doesn't seem to work. It should work? Best Celia

3
lindsay
FullStorian
1 month ago
F
farahnazkhanNew Contributor
asked in General Questions

Exclude some URLS from fullstory.init

I’m using fullstory with my Angular application. I want to exclude some urls during fullstory.init() for example ignoreUrls: [/datadog\.com/]. Is there a way I can do this?

1
T
FullStorian
2 months ago
S
SendTechNew Contributor
asked in General Questions

regarding slow pages

What are the most effective and right ways we could list down our slowest pages across the platform? And how to troubleshoot those?

4
lindsay
FullStorian
2 months ago
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SharfNew Contributor
asked in General Questions

Do we have Folder Structure for dashboards?

Do we have creating folders in dashboard module, currently everyone is creating dashboards and it’s becoming hard to find the which is finalized ones. Although we can use filter by Active, Recent, Starred but the stakeholders and randomly searching for the name and checking the once which are not in use/still under development. We have done some changes in the naming convention, but if we would have the folder structure then everything will be lot easier.  

5
megan
FullStorian
3 months ago
S
SurajNew Contributor
asked in General Questions

Can i stop data capture by checking PageRefererUrl?

I want to avoid data capture for certain partners redirecting to our app.Let me know how can i do this.

5
lindsay
FullStorian
3 months ago
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MamtaNew Contributor
asked in General Questions

Error code name

Can we get Error code names anywhere in Fullstory

2
M
3 months ago
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chirag26New Contributor
asked in General Questions

How can I remove data capture of particular email domain

I wanted to remove my organization data to be captured 

1
lindsay
FullStorian
3 months ago
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Patty KNew Contributor
asked in General Questions

cookies durning replat sessions

Is there anyway to review a users cookies durning a replay session? 

1
lindsay
FullStorian
3 months ago
S
ShilpaDX Enthusiast
asked in General Questions

How to install fullstory-asset-uploader Tool in windows for Linux version.

Could anyone please help me how can i install fullstory-asset-uploader which I downloaded as fullstory-asset-uploader-1.0.0-linux-x86-64.tar.gz file for linux version.

3
lindsay
FullStorian
3 months ago
A
AlexNew Contributor
asked in General Questions

How to calculate the average time elapsed between the first session and the purchase session.

Hi! I'm trying to determine the time elapsed between the first visit of my users and the visit of the purchase, as many times users need time to think, evaluate before making a purchase.Thanks!!

1
lindsay
FullStorian
4 months ago
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GmacNew Contributor
asked in General Questions

Tracking my dropdown menus

We have a pretty key drop down menu on our product page that I want to track. I want to create a heatmap where I see how the clicks are distributed across the dropdown options for sessions where this menu was opened. Any idea how I can configure this?

4
G
4 months ago
S
smallchonkerDX Enthusiast
asked in General Questions

Track child elements with similar classes (not unique)

If I have a parent container (.container), with 4 boxes (.box) - how can I capture the engagements of each box element, without having to create a separate card/segment for each box?The box elements are not clickable and are just text with padding.I’m interested in capturing clicks made on the entire box, not just the text within each box if that makes sense.I see that if I track the parent container, I can break down clicks by text. I assume that doesn’t include clicks on the padding around the text as well?Hope this makes sense, and thank you!

4
lindsay
FullStorian
4 months ago
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LearnToFlyNew Contributor
asked in General Questions

How to decompress payload of the Fullstory traffic for debugging?

Our team wants to deploy Fullstory to our app for user behavior monitoring. We are tring to use the traffic caputre for faster debugging workflow, but the payload that sends to /rec/bundles are binary. According to the knowledge base, they seem to be the compressed file. Is there any way/tool that we can leverage to decompress the payload?

6
J.R. Rund
FullStorian
4 months ago

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