General Questions

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  • 91 Topics
  • 264 Replies

91 Topics

T
tedainsworthNew Contributor
asked in General Questions

Exclude multiple events

I’m trying to build a segments to capture part of a two-step login flow. New customers must complete both steps, returning customers need only complete step 1.I built a segment intended to isolate the returning customers. In the segment, I included events from step 1, but excluded events from step 2 which only new customers would generate.Watching the sessions, new customers are consistently being included in my segment, even though they generate events that I have excluded. Would be grateful for any suggestions as to what is going on.I did wonder - when I exclude multiple events - does FullStory exclude only sessions where all of the excluded events are triggered? Or does it exclude sessions where any one of the excluded events is triggered?TY

2
T
11 hours ago
R
rdpomNew Contributor
asked in General Questions

Session URL decode

Hello, I’m looking to dynamically link to Fullstory session replays. I’m having a hard time understanding all the parameters in the URL. E.g.: https://app.fullstory.com/ui/RYFJ1/session/6679530505342976:(5266110538633216!5231891709808640(9087122381223882026(114326:119914):7090615364074524635(56277:60315):6686149123103872250(78004:86303):8179718857902043302(83996:87958):8095891796234652261(24281:30103):339817377907299333(25701):460996610961765399(15080):4839879681004376180(16097:24234):3061820048520633102(15854:19724):2666871292265889534(20631:24647):4286602104151011894(18594:22113):8663433253039758961(3419:7209)))Can anyone help me understand how I could dyanmicall populate this? 

1
stevenshyne
12 hours ago
S
shahar-haviv224New Contributor
asked in General Questions

can i get custom metrics using the over the http api

I am trying to extract the data from fullstory using a rest request.i managed to create a metric that gives me the relevant info using the ui.can I get the data from the custom metric using an HTTP request?

1
lindsay
FullStorian
1 day ago
P
PabloNew Contributor
asked in General Questions

Tracking browser's language

Hi! - Anyone knows or can help me on how to track different browser’s language sessions? I am trying to understand, for a funnel we created, the different conversions and usage by language.For a little context, our app does work with several languages according to the browser’s settings.Thanks in advance! Appreciate your help/guidance.  

7
P
3 days ago
P
peter.phuNew Contributor
asked in General Questions

Backgrounded State

What does it mean when a full story recording goes into a background state on the timeline?  Seem likes my video is not captured in full and goes into that state. 

3
lindsay
FullStorian
7 days ago
M
MarkAlex45New Contributor
asked in General Questions

FullStory APIs to track who Viewed Ad, and Clicked an Ad

We are currently using FullStory EventFilters to track metrics on how many users a) Viewed an Adb) Clicked on an Adc) And then pressed the Buy Button on the Next page, after clicking the Ad.Currently, we are exceeding our Company License Usage Limit. The Event Filters stop tracking data, after the third week in a month. Our alternative is to use the various APIs to track views, and clicks on an Ad.I am trying to figure out which option would be the most suitable to conduct this. I am thinking Browser API, is the best option.https://developer.fullstory.com/browser/capture-events/analytics-events/1) Would webhooks be a better option? also, I believe ServerAPI would not be a suitable method, since we are tracking what is occurring in Chrome.https://developer.fullstory.com/webhooks/getting-started/https://developer.fullstory.com/server/v1/users/set-user-events/2) Additionally, given we exceeded the usage limit on EventFilters, would APIs still function as backup, or they also part of that

3
lindsay
FullStorian
8 days ago
N
Nicolas RNew Contributor
asked in General Questions

Create an exit segment from Journey

Hello community, In order to analyze the behavior of visitors that : 1) Entry via a product page url 2) Exit in the same url, I would like to create a segment from Journey.Therefore, I create a Journey > Start with > “Viewed Page” is “Product Pages”. Then I select my first Step and the Exits section and go to “View as” > SegmentJourney from Product Page : 516K sessionsHowever, the segment is then created with only 1 step (Visits) without the second step : exit. Eventhough I add a refinement “when the Exit Page is true”, I found myself with more sessions (651K) than within Journey (402K), probably because the refinement is not as restrictive as Journey.The refinement also counts visitors that visits different Product Pages and exit on another url, whereas Journey seems to be restricted on an url basis.Segment from Journey : 918K sessionsSegment from Journey with refinement : 651K sessions Is there any workaround to create the segment with the same number of users & sessions

4
lindsay
FullStorian
9 days ago
N
Nicolas RNew Contributor
asked in General Questions

Exporting Elements, Segments, Dashboards & Events from an organization to another

Hello everyone,I have worked on settling Elements, Pages, Events, Segments and Dashboards for an organization (workspace) and I would like to know if there are any ways to duplicate/export&import these in another organization, which website is built as a mirror of the first one. Of course, it would be recommended to Q/A the import afterwards, but it would still save a lot of time for us.Thanks for your help,Nicolas 

2
lindsay
FullStorian
22 days ago
A
alonNew Contributor
asked in General Questions

Best Practices around managing environments

We have Fullstory fetching data from our website (external) and from our SAAS based solution (application). What are the Best Practices for managing these two different environments? Currently I’m managing this by using the Segments but it will be best to have two different organizations, business units, etc. That because  it involves different personas viewing this information.Thanks!

1
lindsay
FullStorian
22 days ago
V
vinodg006New Contributor
asked in General Questions

Segment Data Export not containing specific field

Whenever I try to create Segments Data Export as shown in above image based on experience filter, by clicking on Create Export , the exported JSON file doesn’t contain experience field. How can this be acheived?Also, is it possible to aggregate data based on custom property like experience ? If yes then how

5
lindsay
FullStorian
27 days ago
DataSeed99
DataSeed99DX Obsessed
asked in General Questions

Drag & Drop a file

I don’t think this is possible currently but I was trying to figure it out how often users would drag and drop a file in a component we have where you can drop an excel file. Since the DOM isn’t getting modified it makes sense FS can’t “see” the event….unless anyone knows a trick. Any thoughts? 

3
lindsay
FullStorian
27 days ago
S
ShadiNew Contributor
asked in General Questions

Would it be better to have higher or lower Volatility?

We’ve received an insight on one of our metrics which indicates the volatility as 67%. I would like to know what does that mean? Would it be better for a product to have higher or lower volatility? Thanks!

3
lindsay
FullStorian
28 days ago
N
Nicolas RNew Contributor
asked in General Questions

Is it possible to add multiple operators for a metrics

Hello everyone,To create a cart abandonment rate metrics, I would like to do a formula with more than one operator : 1 - (Users completing an order / Users adding a product to cart)Is there a way to add more than one operator to create these kind of metrics ?Thanks a lot,Nicolas

5
lindsay
FullStorian
1 month ago
DataSeed99
DataSeed99DX Obsessed
asked in General Questions

Measuring Engagement - Best Practices

So I have a dumb question, lol if I want to measure engagement of my global search feature, would you use Events or Unique Users?Events: Clicked search button / Events Visited any page Unique users: Clicked search button / Unique Users Visits to any pageOption 1 or 2? I understand that difference between unique users and events and how FS interprets the two….I’m just curious as to how others prefer to use Events vs. Unique users and why? 

3
DataSeed99
1 month ago
R
rcaddenNew Contributor
asked in General Questions

Non-Linear Funnel?

I’m trying to build out funnels for some key clients that are lead-gen focused. I have the “Form Submission” funnel, which is just two steps - did they get to the form, and did they submit the form. HOWEVER, I also have “Full” form funnels setup, because I want to be able to see the drop-off - how far into the contact form did they get before they gave up and exited. However, after comparing the two funnels, I’m seeing some discrepancies which seem to stem from two issues, both tied to the linear requirement of funnels:Users who have autofill turned on, when that autofill doesn’t have information for all of my fields. For instance, if the fields are First Name, Last Name, Professional Title, and then Email. First Name, Last Name, and Email get updated by the autofill, and then they manually update Professional Title. However, this means they went out of order, and it looks like they dropped off after Last Name (because Email was updated next, instead of Professional Title).  This is al

1
lindsay
FullStorian
1 month ago
R
rdpomNew Contributor
asked in General Questions

Naming css to be able to find it uniquely in FS

Hi all,I am looking to gain insight into a paritcular element on our site. However, the element appears to share the name of other elements site wide. What are the steps to get an element to be uniquely searchable in FS? Thanks! 

6
DataSeed99
1 month ago
P
PaulieOLithicNew Contributor
posted in General Questions

Let's talk Dashboards!

Hi Folks,Been busy building dashboards over the last month or so (it’s a lot of fun). I’ve gotten a bunch of ideas from the following articles, and also from the Dashboards for Product Managers webinar:Product Analytics DashboardMobile AppsMarketing DashboardCustomer EngagementI’m curious to know what else are you all tracking? What Dashboards have you built, and why? And any cool cards or metrics that you would care to share, I’m open to more thoughts and ideas

4
lindsay
FullStorian
1 month ago
C
cerilloderekNew Contributor
asked in General Questions

Electron elements masked

Anyone able to get fullstory working with production electron? I had it working great when vite was serving up artifacts for the development-built electron app, but once I tried collecting metrics from the production app, which uses files instead of vite-hosted artifacts, everything in full story was masked. Just a big user icon. I tried enabling “Capture local resources” but that did not work.Anyone know if this is possible? I’m assessing multiple solutions for analytics capture in an electron app and have a few days left on my fullstory free trial.

1
lindsay
FullStorian
1 month ago
DataSeed99
DataSeed99DX Obsessed
asked in General Questions

how to find when someone visits a page immediately after clicking something?

We have a search suggestion that is visible when you start typing on our search bar...we want to know how many people visit a particular page right after clicking a suggested term. We are thinking some suggestion terms are taking customers to the wrong page. I tried doing funnels but as you may expect other activities happen in-between the actions I want….basically the same for segments so not sure what else to try

8
DataSeed99
1 month ago
G
GauthierNew Contributor
asked in General Questions

Is it possible to add a custom event property for all events of a session with the API

I would like to track the version of our app in fullstory. I realised I couldn’t add it as a user property because a single user can change version over time and we want to compare those periods of time.I wonder if the API have a sort of addEventProperty that could add a value for all events of the actual session.Thanks, Gauthier

3
lindsay
FullStorian
1 month ago
DataSeed99
DataSeed99DX Obsessed
asked in General Questions

Can you exclude a custom event on a funnel?

I have this funnel with three steps and I was wondering if I’m maybe approaching this the wrong way. But I wanted to basically make sure a custom event is NOT included in the funnel. On the image below you only see the first two steps...there is one more BUT, is there a way to said:Custom Event → Is not → no_resultsOr am I approaching this the wrong way? The no_results page will have a URL that starts with /c/ and the no_results page will also have the named element ‘search within’ which is why I’d like to exclude clicks on that element from the no_result page. Also the no_result page is not label as a ‘Page’ in FS since I don’t have a good way to do that, the URL is not unique, so we’re using the API event instead. Otherwise I could probably do another filter to avoid referrer URL is ‘No results page’ but...can’t do that, lol 

2
DataSeed99
1 month ago
P
PerryNew Contributor
asked in General Questions

Access denied trying to access export

Hi all, I’m having some trouble debugging an issue with downloading an export.  I’m able to create it, and in one of my clients (custom curl implementation) I’m also able to download it, but not in another and so I’m trying to diagnose why that is. However, even when I try to follow the steps here: https://developer.fullstory.com/get-export-results, I’m getting “<?xml version='1.0' encoding='UTF-8'?><Error><Code>AccessDenied</Code><Message>Access denied.</Message><Details>Anonymous caller does not have storage.objects.get access to the Google Cloud Storage object. Permission 'storage.objects.get' denied on resource (or it may not exist).</Details></Error>” back from the Google Storage APIs.   I’m copy and pasting the ‘location’ field coming back from https://api.fullstory.com/search/v1/exports/{id} directly into another curl call and that’s what’s failing.   Any suggestions?  I suspect there’s an encoding issue with the storage loca

3
lindsay
FullStorian
1 month ago
baris
barisNew Contributor
asked in General Questions

A Quick Question About Alerts

Hello everyone, We've been testing the alerts with a use case:We have couple of buttons that creates an upsell opportunity. We wanted to be alerted whenever that event happens. However, I believe that with Alerts, we'll just getting informed for the first event (if we set the threshold greater than 0).Is there any chance to make it for the all events going on?Thanks in advance!

2
stevenshyne
1 month ago
S
shiv.yadavNew Contributor
asked in General Questions

How to implement fullStory with Google Sheet Apps Script Add-on

I want to implement fullStory for data capture and user experience. I had developed the fullstory in the excel add-in successfully, but when I tried to create the same for the google app script add-on it was not working. I have added the script tag in google sheet add-on but it's not working as per it's document.I have followed the below step:https://help.fullstory.com/hc/en-us/articles/360020828273-Getting-Started-with-FullStoryI have added the below script in head section of add-on HTML file.<head> <script> window['_fs_host'] = 'fullstory.com'; window['_fs_script'] = 'edge.fullstory.com/s/fs.js'; window['_fs_org'] = 'id'; window['_fs_namespace'] = 'FS'; (function (m, n, e, t, l, o, g, y) { if (e in m) { if (m.console && m.console.log) { m.console.log('FullStory namespace conflict. Please set window["_fs_namespace"].'); } return; } g = m[e] = function (a, b, s) { g.q ? g.q.push([a, b, s]) : g._api(a, b, s); }; g.q = []; o = n.createEl

3
lindsay
FullStorian
1 month ago
G
g.sharadzeNew Contributor
asked in General Questions

Does Fullstoru need GTM

Hi,  I’m new user and I wonder if fullstory needs TAG management for custom events (as it is needed for other tools)?

1
lindsay
FullStorian
1 month ago
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