How can we help?
- 89 Topics
- 251 Replies
Hi Folks,I am having a feature where an user can select one accounting method out multiple accounting options available. Each accounting option is a clickable tile.When I view a customer session in inspect mode from full story. All the different accounting options are reflecting as same element. What best practices i can suggest to my dev team to overcome this one?What logic does Fullstory use to detect an element?
Hi,I’m trying to figure out if there is a way to search for users segments based on multiple OR conditions. I see that there is a way to have multiple OR event filters, but what i need is the ability to search for users based on two different user traits. So in my case, I want to see any users who have no email set or have a name that Starts with User or user. But from what I can tell Fullstory only allows me to use AND logic for separate criteria. (See screenshot below), So I can have multiple OR statements for “Name starts with”, but it will only allow AND email does not contain part “@”. So I can’t use a different criteria in the same segment without it searching for users who match both rather than just one. Is this correct? Is there a workaround? Thanks,Aaron
Hi FS community,Issue is that when I test certain key journeys, our testers are also doing the same, and I regularly find their videos when I’m looking at instances of users doing these journeys (the data therefore skewed). However, the testers IP address regularly changes, many times a day. Is there any way of blocking them otherwise? Can VPNs be blocked?
Hi Team,My App is a kind of passive apps, it doesn’t have much buttons for user interaction, however it has webSocket connection which gives us frequent events and because of these events DOM Layout changes frequently. In this case will my session ends after 30 min ? as there might be the case that user hasn’t interacted with the app, but he/she is visually looking at all the Dom layout changes happening because of webSocket events.Please help us here.Thanks,Aman kamar
Till a while ago I was able to search for a session according to the fullStoryId printed into our logs. I did it by manually changing the session URL with the id taken from this attribute.But, seems like recently the format was changed and I can’t find it anymore.Any way I can restore a session by using the fullstoryId?
I ask this because in a section of steps the initial page is being shown after each step for a moment in the video of the session and I want to understand if it is a fullstory bug or it is actually happening on the site. And that what is observed is unlikely to happen.
Hello friends!I’m interested in seeing a breakdown of the first action done in my sessions. For example, if sessions start most frequently by a user arriving on a specific Page, then that Page would be highest in the breakdown. If sessions start mostly by a user triggering a Defined Event, then that Defined Event would be the top of the breakdown. I’m aware that I can look at an individual session and see all the actions in it, but I’m looking for aggregate numbers here. Is there a way to do this? Alternatively, is there a way to filter events and pageviews to only the instances that started a session?Thanks!
Hi!I read the article about watched elements, but my question is about CSS or text based watched elements. Does this css or watched element need to have been used in the creation of a watched element?I'm trying to create a funnel with 3 basic steps, the last one is based on the CSS of the watched element, but it doesn't seem to work. It should work? Best Celia
Do we have creating folders in dashboard module, currently everyone is creating dashboards and it’s becoming hard to find the which is finalized ones. Although we can use filter by Active, Recent, Starred but the stakeholders and randomly searching for the name and checking the once which are not in use/still under development. We have done some changes in the naming convention, but if we would have the folder structure then everything will be lot easier.
If I have a parent container (.container), with 4 boxes (.box) - how can I capture the engagements of each box element, without having to create a separate card/segment for each box?The box elements are not clickable and are just text with padding.I’m interested in capturing clicks made on the entire box, not just the text within each box if that makes sense.I see that if I track the parent container, I can break down clicks by text. I assume that doesn’t include clicks on the padding around the text as well?Hope this makes sense, and thank you!
Our team wants to deploy Fullstory to our app for user behavior monitoring. We are tring to use the traffic caputre for faster debugging workflow, but the payload that sends to /rec/bundles are binary. According to the knowledge base, they seem to be the compressed file. Is there any way/tool that we can leverage to decompress the payload?
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