Question

Can FullStory track users clicking the back button in a browser

  • 24 January 2023
  • 2 replies
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  • New Contributor
  • 1 reply

Hi there,

I want to count the number of users in a segment clicking the back button on their browser? Is that possible?

 


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Hi @ECU! Unfortunately, we can’t specifically track clicks on the back button because it exists outside of the user’s viewport. That said, you’d still see the pages change during a session. If you have a particular starting page in mind, a Journey could help you see scenarios where users start on that page, visit another, and then return to the original. Here’s a quick recording as an example. We can see users who navigated Homepage > Marketplace > Homepage and click on that path to watch the related sessions. Admittedly, it would be difficult to distinguish between users who did so using the back button vs. other navigational methods, but this could at least help you identify some related patterns. 
 


 

 

Thanks @megan I’ll give that a go!

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