Question

getting many errors of 'Failed to fetch' at fs.js

  • 9 May 2023
  • 5 replies
  • 136 views

it started about a week ago.
im getting- TypeError: Failed to fetch many times a day.

located here
 

please help.

thanks


5 replies

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Hey @eliorzur! Thanks so much for your question!

I’m sorry to hear you’ve been running into this error. I see that our awesome Support team is currently working with you to resolve this issue! 😊 They’ll be the best point of contact moving forward.

If you have any other questions, please don’t hesitate to let me know as I’d be happy to help!

We’re having the same problem - does anyone know what this is?

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Hey @mikeo-puck! Thanks so much for reaching out!

With this type of error, our support team will need to take a closer look. It is likely a misattribution; we hook fetch to capture requests, but it seems like the original page is doing a fetch request that is failing. 

I’ve gone ahead and submitted a support ticket on your behalf where you can continue this conversation with our team! 

Please don’t hesitate to reach out should you have any other questions. 😊

@lindsay Same happening for us too. What’s the best way to reach the support team on this?

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Hey @evhaus! Thanks for reaching out! I’ve just submitted a support ticket on your behalf! 

In the future, you can reach our support team by submitting a ticket here or emailing support directly at support@fullstory.com. If you’re in your FullStory account, click on the hand icon at the top right of the page, select “Have an issue for Support?”, and then select, “Email customer support”. 

Please don’t hesitate to reach out should you have any other questions! 

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