How can I use OR conditional logic in Segment User Filters?

  • 6 September 2023
  • 2 replies


I’m trying to figure out if there is a way to search for users segments based on multiple OR conditions. I see that there is a way to have multiple OR event filters, but what i need is the ability to search for users based on two different user traits. So in my case, I want to see any users who have no email set or have a name that Starts with User or user. But from what I can tell Fullstory only allows me to use AND logic for separate criteria. (See screenshot below), So I can have multiple OR statements for “Name starts with”, but it will only allow AND email does not contain part “@”. So I can’t use a different criteria in the same segment without it searching for users who match both rather than just one. Is this correct? Is there a workaround? 




2 replies

Userlevel 5

Hey @karmapolice! Thanks so much for your question!

You can’t apply this type of “or” logic at the user level, but as you had mentioned in your post, you can apply this to the event filters section.

The workaround for this would be the below: 

I can see why this would be valuable to apply to the user level, so I submitted a feature request on your behalf. 

Please don’t hesitate to reach out should you have any other questions! 😊

Userlevel 5
Badge +3

Hi there @karmapolice  👋 I actually wrote a help article on using ‘or’ functionality. You might want to check that out to learn the difference between the two different [OR] features in FullStory - link below: