Question

how to find when someone visits a page immediately after clicking something?

  • 14 February 2023
  • 8 replies
  • 41 views

Userlevel 4
Badge +2

We have a search suggestion that is visible when you start typing on our search bar...we want to know how many people visit a particular page right after clicking a suggested term. We are thinking some suggestion terms are taking customers to the wrong page. I tried doing funnels but as you may expect other activities happen in-between the actions I want….basically the same for segments so not sure what else to try


8 replies

Userlevel 4
Badge +3

Hey Israel @DataSeed99 I can feel your pain - sometimes I want to know if someone got somewhere as a result of a click but I don’t think I’ve been able to pick that apart either. I wish FullStory had a Referrer Event in refinement like it has Referrer URL ::cough cough :: Feature Request ::cough::

Adding a “like” so hopefully I can stay in the loop if others are having a similar issue and have a solution. 

Userlevel 4
Badge +2

Thanks @stevenshyne the only way that I’m finding something “close” to what I want is with Journeys...I have the click event on the suggestions area and it does show me where people go after that...BUT then we get into another sticky area of Journeys….the “Other” step….which you can’t click to see what that is...honestly….that “Other” steps brings more questions from stakeholders than anything else on tje Journey...😆 one of those things people gets fixed it.

Userlevel 4
Badge

Hey @DataSeed99! Thank you so much for your post! 

@stevenshyne, I heard a cough! 👀 Thank you for this feature request suggestion! 

I’ve shared both of your questions with our team and will be replying back here once I have more information on next steps or further insight! Thank you both for your patience!

Userlevel 4
Badge

Hey @DataSeed99 and @stevenshyne! Thanks for your patience! 

I’ve shared your request with our team, which if I am understanding correctly, is to find out “How many people performed event Y right after event X”. 

One of our awesome Product Managers, Tony would love to meet with you to learn a bit more about your need, evaluate where Journeys might help, and invite you to try an early access feature. 😊

Please let me know if either/both of you would be interested and I will have Tony reach out! 

 

Userlevel 4
Badge +3

Definitely interested 🙋

Userlevel 4
Badge +2

same here….just let me know when! 😀

Userlevel 4
Badge

Wonderful! 💫 @DataSeed99 @stevenshyne I’m glad to hear Tony has scheduled time with you both! 

Userlevel 4
Badge +2

Hi @lindsay yup he did….I’ll make sure to bribe him with some coffee or something to get this feature done….😂

Reply