General Questions

Ask FullStory questions and get help from the community

  • 92 Topics
  • 264 Replies

92 Topics

G
g.sharadzeNew Contributor
asked in General Questions

Does Fullstoru need GTM

Hi,  I’m new user and I wonder if fullstory needs TAG management for custom events (as it is needed for other tools)?

1
lindsay
FullStorian
1 month ago
R
rcaddenNew Contributor
asked in General Questions

Avoid Menu Opens on Heatmap Previews?

LOVE the heatmap feature. However, most of our clients’ pages have a menu in their top nav. I *do* want to be able to see how many people click on the “Menu Open” button/option in the heatmap. However, I *do not* want the preview to show the menu opened - I want to be able to see the homepage itself. Any idea how to tell the preview-grabber NOT to open the menu?I’ve seen the other conversation about setting up a segment that excludes anyone who clicks the menu, but I want to include those clicks, I just don’t want to see the menu opened. 

1
lindsay
FullStorian
1 month ago
F
fsargentNew Contributor
asked in General Questions

How to use FullStory in a Chrome Extension?

Hiya, We’d like to integrate FullStory into our Chrome Extension, but we don’t want to capture *all* of the sites that users visit. How do we restrict the scope of what’s captured to only interactions with our extension?

1
lindsay
FullStorian
1 month ago
D
davidNew Contributor
asked in General Questions

Can I add "user trends" to a dashboard?

I need to be able to to display WAU/MAU, and I know FS automatically visualizes this in the Segments view, but how would I pull this into a dashboard? 

3
lindsay
FullStorian
1 month ago
DataSeed99
DataSeed99DX Obsessed
asked in General Questions

How to export data from a dimensionality card?

I have a dimensionality card that is listing all the keywords customers searched that returned a no-results page...since I can only see 5 at that time (maybe give me the option to see all ;) I wonder how can I export that data to an excel file so I can classify, filter, etc. The card is using a custom event, but the ‘Group by’ is using ‘URL Query - where the parameter is q’ I was thinking to create a segment with those metrics since I can see you can export data from a segment, but I don’t see how I could replicate my metrics in a segment 🤔

1
lindsay
FullStorian
1 month ago
E
ehong123New Contributor
asked in General Questions

How can I mask certain part of the web page URL captured?

I have a NEXT.JS url page with URL as such “…/search/[some_id]”, how can I mask/exclude capturing the [some_id] part of the URL?

2
lindsay
FullStorian
1 month ago
DataSeed99
DataSeed99DX Obsessed
asked in General Questions

Hot to find Probability of an event?

I have a scenario that prompted me to try to discover the probability of certain event happening more often than other in order to determine if we should fix it! I can provide more details but I wonder if this is something FS has thought about...some sort of predictable statistics “cards” that can help me enter two events and figure it out what’s the probability of event ‘x’ occurring more often than event ‘y’.

1
lindsay
FullStorian
2 months ago
E
ECUNew Contributor
asked in General Questions

Can FullStory track users clicking the back button in a browser

Hi there,I want to count the number of users in a segment clicking the back button on their browser? Is that possible? 

2
E
2 months ago
G
Gil DorNew Contributor
asked in General Questions

Area/Image Masking

Hi Dear Community, did anyone try to mask an image or a specific area of the screen?thanks!Gil

1
lindsay
FullStorian
2 months ago
R
roshan_elasticNew Contributor
asked in General Questions

Wildcard matches on URL pathname - "Partial wildcards are not supported"

Hi everyone,How can I group the following URLs into a single page?https://mydomain.com/app/dashboards#/view/kubernetes-12345https://mydomain.com/app/dashboards#/view/kubernetes-abcdehttps://mydomain.com/app/dashboards#/view/kubernetes-zyxwv I can only see a way to use a wildcard if I have “/” before the *: e.g.app/dashboards#/view/kubernetes/* However, this isn’t how my URLs are structured - I need to use: app/dashboards#/view/kubernetes*(this errors out and says “Partial wildcards are not supported. "*" can't be combined with other characters.”) Anyone know if this is possible to achieve? 

2
R
2 months ago
DataSeed99
DataSeed99DX Obsessed
asked in General Questions

Lost Revenue and First Contentful Paint - Finding how Revenue is affected by it?

How would you go about finding the potential Lost Revenue of Product detail pages where their First Contentful Paint is above 3s?

1
megan
FullStorian
2 months ago
Z
ZeeshanNew Contributor
asked in General Questions

How to unmask whole iOS app

Hey folks,I am looking for an API which can make the whole app unmasked. What I currently see is a view or a view controller (screen) can be unmasked.Also, I saw below in the documentation that SDK do not support unmasking of UIWindow. Could someone please guide me on how to unmask the app overall. The documentation is not really helpful.Thank you 

1
lindsay
FullStorian
2 months ago
D
davidNew Contributor
asked in General Questions

Global versus User specific links/URLs

One of the features of the app I’m working on allows users to send/share a link to a non-user and have them complete a recommendation.  Currently, the links are unique to the user that sent them. However, we need to be able to track the total number of completed recommendations and track the user flows, and not have FullStory track 1 user’s link.  Is using the “matches” convention with ** the best way to accomplish this in order to track all sessions that get to a particular page? 

9
lindsay
FullStorian
2 months ago
M
Mranal Dubey Snap OneNew Contributor
asked in General Questions

Cumulative data from segments.

I want monthly/weekly/daily cumulative data based on a specific event from a segment/session. For example, in a particular session from a segment, 5 user received “Some pop-up Error”. I want to see or send one email stating “Some pop-up error” occurred 5 times in this segment.or another example,10 users received 3 types of error during their sessions 1. ABC Error - thrice 2. MNO Error - Twice 3. XYZ Error - Once. What I want is to have a view/email or both to see the errors and their occurrences so that I can easy distinguished what type of errors are coming the most.What FS is giving us to achieve the above requirement?  Can “Alert” be helpful here? Thanks,Mranal 

5
lindsay
FullStorian
2 months ago
DataSeed99
DataSeed99DX Obsessed
asked in General Questions

Do you have a Community of Practice at your workplace?

I’d love to hear from the community if anyone has implemented a community of practice for DXI at your organization? How did you went about creating your CoP?What major challenges you experienced?Do you think you have more exposure of your work to other stakeholders and maybe added credibility to conducting this type of research?

3
lindsay
FullStorian
2 months ago
finlaysonwb
finlaysonwbNew Contributor
asked in General Questions

What's the best way to track time between user events?

One of the features we have on our mobile app has a clear start and end point. I’m wanting to track the length of time it takes to complete the full use of this feature. Is the best way to do this by creating a funnel with the start and end events? Or is there a metric that would capture this as a single number? The feature can be started in one session and ended in another.

4
G
2 months ago
M
Mranal Dubey Snap OneNew Contributor
asked in General Questions

Unable to see the Alert/Notification option in Advanced plan.

I am in Advanced plan of FullStory and as per the documentation here (https://help.fullstory.com/hc/en-us/articles/360020828653-Introduction-to-Alerts), I should be able see and configure the Alert in segments but I am still getting the “Upgrade Plan” pop-up when I click on Notification also can not see any Alert icon (bell icon) when creating/updating any segment.Snapshot:Can someone help why this is not being shown in Advanced plan.

1
megan
FullStorian
2 months ago
R
rcaddenNew Contributor
posted in General Questions

Umbrella Level Dashboard

I’m implementing Fullstory across our full roster of web clients at our agency, which means I have 46+ accounts under our umbrella.  It’s … a lot to manage. As I’m working through configuring each client/account, I thought it would also be cool to be able to have a dashboard that’s able to “see” high-level metrics across my clients/accounts. This would be especially useful for my web team, as they could have a single view showing which clients have the most weekly dead clicks, for instance. Naturally, they would still need to go into that specific client/account in order to review, but it would give them a single place where they could see “OK, I have 10 clients with 5,000+ weekly rage clicks” to help them prioritize. 

1
megan
FullStorian
2 months ago
J
jziegNew Contributor
asked in General Questions

How accurate is the user location data?

Wondering how accurate the location data is for users? we are seeing a lot of users from Chicago which seems a little odd for our site, but may be right. Any reason why Chicago locations in particular might be skewed?

3
lindsay
FullStorian
2 months ago
A
AbhishekNew Contributor
asked in General Questions

Google BigQuery Data Destination Connection error

I am using Google BigQuery Data Destination and have shared the BQ dataset with service account and BQ Admin access. The table is created inside dataset but no data is flowing and I am getting Auth Error on Fullstory. May I know what is it that I am doing wrong. BQ Admin has both the roles Editor and JOb User as mentioned in the documentation.

4
lindsay
FullStorian
2 months ago
C
Celia.hegiNew Contributor
asked in General Questions

Feature: Email notification when a metric goes down

Hi everyone, I would like to set up a feature that notifies me via email when a funnel or metric goes down. Do you know if Fullstory has it? It was a question/answer because I just found it. In case It might help you: https://help.fullstory.com/hc/en-us/articles/360020828653-Introduction-to-Alerts

8
lindsay
FullStorian
2 months ago
S
SandyNew Contributor
asked in General Questions

The definition of event in a segment page

I have a question about the definition of event in segment.In the Event Filters section,if I set A & B events and these events need to “in this order” and “cross the same session”. The total event is 2,000If I set only A event, the total event is 1,000 → What does the mean of event in here ?  → What is the difference between sessions and events ? 

3
lindsay
FullStorian
2 months ago
M
Mranal Dubey Snap OneNew Contributor
asked in General Questions

Events are not being shown in Webhook.

I am trying to explore Webhook integration. As per the documentation, in events section (https://developer.fullstory.com/overview), we can see a lot of events but for my account only “Note-Created” is shown. What could be the possible reason of not having all the events in Webhook? See the below image: 

1
lindsay
FullStorian
2 months ago
M
MarkcookNew Contributor
asked in General Questions

query unique identifiers in url

I want to create a metric to see  sessions by URL but we have unique user id’s in our URL. I am querying by wildcard where the ID is but the metric doesn’t sum by feature. the url structure is …/site/user id/product/feature.  So what I want is to see a chart of sessions for feature like  time view, benchmarking, etc. where time view sessions are all users  

3
M
2 months ago
sorchamcnamee
sorchamcnameeDX Enthusiast
asked in General Questions

Blocked data capture

I looked at the article for why dat acpauture is blocked and it mentioned that in the response header there should be an error code, it doesnt seem to be there. Is there another reason that data capture for a URL would be blocked? We have full capture turned on in the network allowlist?

3
megan
FullStorian
2 months ago
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