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- 92 Topics
- 264 Replies
Avoid Menu Opens on Heatmap Previews?
LOVE the heatmap feature. However, most of our clients’ pages have a menu in their top nav. I *do* want to be able to see how many people click on the “Menu Open” button/option in the heatmap. However, I *do not* want the preview to show the menu opened - I want to be able to see the homepage itself. Any idea how to tell the preview-grabber NOT to open the menu?I’ve seen the other conversation about setting up a segment that excludes anyone who clicks the menu, but I want to include those clicks, I just don’t want to see the menu opened.
How to export data from a dimensionality card?
I have a dimensionality card that is listing all the keywords customers searched that returned a no-results page...since I can only see 5 at that time (maybe give me the option to see all ;) I wonder how can I export that data to an excel file so I can classify, filter, etc. The card is using a custom event, but the ‘Group by’ is using ‘URL Query - where the parameter is q’ I was thinking to create a segment with those metrics since I can see you can export data from a segment, but I don’t see how I could replicate my metrics in a segment 🤔
Hot to find Probability of an event?
I have a scenario that prompted me to try to discover the probability of certain event happening more often than other in order to determine if we should fix it! I can provide more details but I wonder if this is something FS has thought about...some sort of predictable statistics “cards” that can help me enter two events and figure it out what’s the probability of event ‘x’ occurring more often than event ‘y’.
Wildcard matches on URL pathname - "Partial wildcards are not supported"
Hi everyone,How can I group the following URLs into a single page?https://mydomain.com/app/dashboards#/view/kubernetes-12345https://mydomain.com/app/dashboards#/view/kubernetes-abcdehttps://mydomain.com/app/dashboards#/view/kubernetes-zyxwv I can only see a way to use a wildcard if I have “/” before the *: e.g.app/dashboards#/view/kubernetes/* However, this isn’t how my URLs are structured - I need to use: app/dashboards#/view/kubernetes*(this errors out and says “Partial wildcards are not supported. "*" can't be combined with other characters.”) Anyone know if this is possible to achieve?
How to unmask whole iOS app
Hey folks,I am looking for an API which can make the whole app unmasked. What I currently see is a view or a view controller (screen) can be unmasked.Also, I saw below in the documentation that SDK do not support unmasking of UIWindow. Could someone please guide me on how to unmask the app overall. The documentation is not really helpful.Thank you
Global versus User specific links/URLs
One of the features of the app I’m working on allows users to send/share a link to a non-user and have them complete a recommendation. Currently, the links are unique to the user that sent them. However, we need to be able to track the total number of completed recommendations and track the user flows, and not have FullStory track 1 user’s link. Is using the “matches” convention with ** the best way to accomplish this in order to track all sessions that get to a particular page?
Cumulative data from segments.
I want monthly/weekly/daily cumulative data based on a specific event from a segment/session. For example, in a particular session from a segment, 5 user received “Some pop-up Error”. I want to see or send one email stating “Some pop-up error” occurred 5 times in this segment.or another example,10 users received 3 types of error during their sessions 1. ABC Error - thrice 2. MNO Error - Twice 3. XYZ Error - Once. What I want is to have a view/email or both to see the errors and their occurrences so that I can easy distinguished what type of errors are coming the most.What FS is giving us to achieve the above requirement? Can “Alert” be helpful here? Thanks,Mranal
Do you have a Community of Practice at your workplace?
I’d love to hear from the community if anyone has implemented a community of practice for DXI at your organization? How did you went about creating your CoP?What major challenges you experienced?Do you think you have more exposure of your work to other stakeholders and maybe added credibility to conducting this type of research?
What's the best way to track time between user events?
One of the features we have on our mobile app has a clear start and end point. I’m wanting to track the length of time it takes to complete the full use of this feature. Is the best way to do this by creating a funnel with the start and end events? Or is there a metric that would capture this as a single number? The feature can be started in one session and ended in another.
Unable to see the Alert/Notification option in Advanced plan.
I am in Advanced plan of FullStory and as per the documentation here (https://help.fullstory.com/hc/en-us/articles/360020828653-Introduction-to-Alerts), I should be able see and configure the Alert in segments but I am still getting the “Upgrade Plan” pop-up when I click on Notification also can not see any Alert icon (bell icon) when creating/updating any segment.Snapshot:Can someone help why this is not being shown in Advanced plan.
Umbrella Level Dashboard
I’m implementing Fullstory across our full roster of web clients at our agency, which means I have 46+ accounts under our umbrella. It’s … a lot to manage. As I’m working through configuring each client/account, I thought it would also be cool to be able to have a dashboard that’s able to “see” high-level metrics across my clients/accounts. This would be especially useful for my web team, as they could have a single view showing which clients have the most weekly dead clicks, for instance. Naturally, they would still need to go into that specific client/account in order to review, but it would give them a single place where they could see “OK, I have 10 clients with 5,000+ weekly rage clicks” to help them prioritize.
Google BigQuery Data Destination Connection error
I am using Google BigQuery Data Destination and have shared the BQ dataset with service account and BQ Admin access. The table is created inside dataset but no data is flowing and I am getting Auth Error on Fullstory. May I know what is it that I am doing wrong. BQ Admin has both the roles Editor and JOb User as mentioned in the documentation.
Feature: Email notification when a metric goes down
Hi everyone, I would like to set up a feature that notifies me via email when a funnel or metric goes down. Do you know if Fullstory has it? It was a question/answer because I just found it. In case It might help you: https://help.fullstory.com/hc/en-us/articles/360020828653-Introduction-to-Alerts
The definition of event in a segment page
I have a question about the definition of event in segment.In the Event Filters section,if I set A & B events and these events need to “in this order” and “cross the same session”. The total event is 2,000If I set only A event, the total event is 1,000 → What does the mean of event in here ? → What is the difference between sessions and events ?
Events are not being shown in Webhook.
I am trying to explore Webhook integration. As per the documentation, in events section (https://developer.fullstory.com/overview), we can see a lot of events but for my account only “Note-Created” is shown. What could be the possible reason of not having all the events in Webhook? See the below image:
query unique identifiers in url
I want to create a metric to see sessions by URL but we have unique user id’s in our URL. I am querying by wildcard where the ID is but the metric doesn’t sum by feature. the url structure is …/site/user id/product/feature. So what I want is to see a chart of sessions for feature like time view, benchmarking, etc. where time view sessions are all users
Blocked data capture
I looked at the article for why dat acpauture is blocked and it mentioned that in the response header there should be an error code, it doesnt seem to be there. Is there another reason that data capture for a URL would be blocked? We have full capture turned on in the network allowlist?
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