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- 91 Topics
- 264 Replies
How to configure Webhooks to filterout sessions from fullstory
I want to filter-out based on events in a session using Webhooks. I am struggling with adding the endpoints specifically the token. How can I get the access token to add in an end-point. What would be the URL of endpoint? FS sessions are set in website.
Funnels with extra steps you don't want to track
Hiya! Newbie to fullstory here. On our website we have two different purchasing flows that people can go through and I’m wanting to set up some funnels to see which of our flows people are using. Will the funnel be innacurate if there are possible extra things that the user may do between the defined steps? Or will it still be accurately showing? But between continue with processing… and complete order there are multiple things that the user could do. i.e. adjust payment and delivery information.
Heatmap - % of total doesn't add up?
Good day, I tried the new Heatmap feature and love it. I am just wondering, why I have a total of 66k click, but my most clicked element just got 600 (1% of total) clicks. And I just got 25 items with a click-count. Where are the other 60k clicks? Where is my mistake?
Updating the UUID for a given user
Hi I am trying to give a unique UUID that I set in my Angular application, and I have the place where I go get the user data. Now I want to persist that UUID and other pieces of data in full story. Where am I supposed to put the code?FS.identify(uid); Is fullstory supposed to be an injectable service in my angular components or where should I put this in order to track these fields?
Finding out how many items added by customer
I have an area on the site where customers can add credit cards. After adding a credit card each card is added as an <option> in a <select> element like this:I know dropdown contents are not captured by FS since they technically don’t change the DOM...but since I would like to know the average number of cards added by customers, is there a way to “read” the size? as you can see on the image the number 4 shows the number of cards added to the field so I figured maybe that can be read, and I guess divided by the number of people clicking the “Add” button to get the average number? 🤔
Permalink to the session from the website tab
Hi all.I am connecting Jira API and Fullstory API into my WEB-app. I want to to create Jira form and attach the (FS) session link in the description when creating. I cannot find in the Fullstory documentation if it’s even possible to get the session link outside FS (in my WEB-app).Can someone help me with that or redirect me somewhere where I can read about?Best regards
Exclude certain clicks from Rage Clicks
Hi Folks,On our platform, we have a number of calendar pickers, where users can choose dates, navigate between months etc. The issue we have is that, if a user navigates to say, June of next year from today, that can mean multiple repeated clicks. Fullstory sometimes interprets these as rage clicks though they’re actually not, they’re legitimate clicks.Wondering if there’s any way to exclude these from being counted as rage clicks?
Click vs Enter key
I’m trying to find out the number of events difference between clicks and hitting the Enter key when customers interact with our Buy button.You can either use your mouse and click the buy button after entering a quantity, or enter a quantity and hit enter on your keyboard.Is there a way to find out?
Multiple scrolling events
In FS we can measure how far down the page users would scroll, but I was wondering if it is possible to measure when users scroll up/down multiple times? On recordings often times I see users scrolling the page down and up multiple times and I’d like to know how frequent that happens.
Heatmaps - Avoiding header & footer
Hello, I was wondering if there is a way to prevent the header and footer of a page(s) to be measured by a heatmap so I can only measure the content of the page.We know our header and navigation links get the most clicks by far so often times many of the 25 elements the Heatmap can detect are in the header and footer, so I wonder if it is possible to ignore those elements and just measure the page content?
Is there a way to pick the metric for a dashboard card from the dashboard itself?
After the FullStory UI update I’m struggling a bit to create and edit dashboards. I’m hoping I’m missing a trick and someone can point me in the right direction. 😃What I want to do, and was able to do previously, is create a card on a dashboard and then select an existing metric to use on the card. This doesn’t seem to be possible as to use an existing metric I have to go to the metric itself and then edit the date range etc. and add it to the dashboard.Similarly I used to be able to duplicate an existing card on a dashboard and then change the individual card to pick a different metric or segment. Now when I duplicate a card it appears to also create a duplicate of the metric and I also can’t change the card to use a different, existing, metric.This also does make me wonder, if I update the segment, dimensions, or date range for a metric to add it to a dashboard, does this change the properties for other locations where the metric is used?
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