General Questions

Ask FullStory questions and get help from the community

  • 91 Topics
  • 264 Replies

91 Topics

M
Mranal Dubey Snap OneNew Contributor
asked in General Questions

How to configure Webhooks to filterout sessions from fullstory

I want to filter-out based on events in a session using Webhooks. I am struggling with adding the endpoints specifically the token. How can I get the access token to add in an end-point. What would be the URL of endpoint? FS sessions are set in website.

1
lindsay
FullStorian
2 months ago
S
smallspkpNew Contributor
asked in General Questions

Funnels with extra steps you don't want to track

Hiya! Newbie to fullstory here. On our website we have two different purchasing flows that people can go through and I’m wanting to set up some funnels to see which of our flows people are using. Will the funnel be innacurate if there are possible extra things that the user may do between the defined steps? Or will it still be accurately showing? But between continue with processing… and complete order there are multiple things that the user could do. i.e. adjust payment and delivery information. 

2
S
3 months ago
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davidNew Contributor
asked in General Questions

How to create a metric around "searches per user"

Hello!What is the best way to tag how many searches (in a search bar) an individual user completes as well as an aggregate “average searches per user”? 

1
lindsay
FullStorian
3 months ago
D
DarahNew Contributor
asked in General Questions

Anyone know how to track Modals (aka Dialogs)?

We are trying to find a way to track when users open a dialog box without tagging every single link in a table. Does anyone have experience or ideas with that?

1
Dan-Roboboogie
3 months ago
S
SurajNew Contributor
asked in General Questions

Can i stop data capture by checking PageRefererUrl?

I want to avoid data capture for certain partners redirecting to our app.Let me know how can i do this.

1
lindsay
FullStorian
3 months ago
S
SurajNew Contributor
asked in General Questions

Can i exclude data for a list of test(internal) users by email ids?

I want to exclude data of the internal users and avoid session capture for this users. 

1
lindsay
FullStorian
3 months ago
S
SurajNew Contributor
asked in General Questions

Can i limit number of sessions for particular domain?

I want to limit number of sessions for a particular domain.Since more sessions are coming from particular domain and it will cross our monthly limit.

1
lindsay
FullStorian
3 months ago
A
AnnawNew Contributor
asked in General Questions

Heatmap - % of total doesn't add up?

Good day, I tried the new Heatmap feature and love it. I am just wondering, why I have a total of 66k click, but my most clicked element just got 600 (1% of total) clicks. And I just got 25 items with a click-count. Where are the other 60k clicks? Where is my mistake? 

3
lindsay
FullStorian
3 months ago
R
RelNew Contributor
asked in General Questions

Screenshots events

HI, is there a way to track screenshots taken of my page using Fullstory? (e.g. user arrived and took a screenshot of the screen)

1
lindsay
FullStorian
3 months ago
C
Chandan.kNew Contributor
asked in General Questions

Passing Fullstory link of the session with form submission

While capturing the data submitted by the user in a form, I would want to pass on the Full Story link of the session. Is there any way to do this?

1
lindsay
FullStorian
3 months ago
C
Celia.hegiNew Contributor
asked in General Questions

To create a segment - Import csv

Hi,I have to create a segment with a large list of emails. I wonder if there is an option to upload a CSV with that list or else I have to manually add all of them. 

1
lindsay
FullStorian
4 months ago
G
glwitzenburgNew Contributor
asked in General Questions

Updating the UUID for a given user

Hi I am trying to give a unique UUID that I set in my Angular application, and I have the place where I go get the user data. Now I want to persist that UUID and other pieces of data in full story. Where am I supposed to put the code?FS.identify(uid); Is fullstory supposed to be an injectable service in my angular components or where should I put this in order to track these fields?

3
G
4 months ago
omega-kim
omega-kimNew Contributor
asked in General Questions

Integration with GA4

The current available GA analytics is Universal. Will this work for GA4? or is there another way we’ll have to integrate for GA4?

5
megan
FullStorian
4 months ago
DataSeed99
DataSeed99DX Obsessed
asked in General Questions

Finding out how many items added by customer

I have an area on the site where customers can add credit cards. After adding a credit card each card is added as an <option> in a <select> element like this:I know dropdown contents are not captured by FS since they technically don’t change the DOM...but since I would like to know the average number of cards added by customers, is there a way to “read” the size? as you can see on the image the number 4 shows the number of cards added to the field so I figured maybe that can be read, and I guess divided by the number of people clicking the “Add” button to get the average number? 🤔

3
Y
4 months ago
R
RehaeelNew Contributor
asked in General Questions

Permalink to the session from the website tab

Hi all.I am connecting Jira API and Fullstory API into my WEB-app. I want to to create Jira form and attach the (FS) session link in the description when creating. I cannot find in the Fullstory documentation if it’s even possible to get the session link outside FS (in my WEB-app).Can someone help me with that or redirect me somewhere where I can read about?Best regards

2
R
4 months ago
R
RachieShowNew Contributor
asked in General Questions

Device Orientation Event?

Is it possible to define an event based on orientation change of the browser window?

1
megan
FullStorian
4 months ago
P
PaulieOLithicNew Contributor
asked in General Questions

Exclude certain clicks from Rage Clicks

Hi Folks,On our platform, we have a number of calendar pickers, where users can choose dates, navigate between months etc. The issue we have is that, if a user navigates to say, June of next year from today, that can mean multiple repeated clicks. Fullstory sometimes interprets these as rage clicks though they’re actually not, they’re legitimate clicks.Wondering if there’s any way to exclude these from being counted as rage clicks?  

3
stevenshyne
4 months ago
B
BiggestProNew Contributor
asked in General Questions

Pages

How do I search where the last page was the checkout page and the user clicked on the place order button but was the next page was not the invoice page, as supposed to?I tried numerous ways through “referrer” and “previous page” but no luck.  

1
stevenshyne
4 months ago
G
GilaNew Contributor
asked in General Questions

granting account permission to a single segment of users

Hello Community, I’d like to grant account permissions for our partners to specific segment of users that is relevant for this parter. It’s important to avoid full access to all other users segments. How (and can ) I do in Fullstory? Thanks!

5
stevenshyne
4 months ago
DataSeed99
DataSeed99DX Obsessed
asked in General Questions

Subscribe to new community events

How can I subscribe to get notifications of upcoming community events?

1
lindsay
FullStorian
5 months ago
DataSeed99
DataSeed99DX Obsessed
asked in General Questions

Click vs Enter key

I’m trying to find out the number of events difference between clicks and hitting the Enter key when customers interact with our Buy button.You can either use your mouse and click the buy button after entering a quantity, or enter a quantity and hit enter on your keyboard.Is there a way to find out?

2
DataSeed99
5 months ago
DataSeed99
DataSeed99DX Obsessed
asked in General Questions

Multiple scrolling events

In FS we can measure how far down the page users would scroll, but I was wondering if it is possible to measure when users scroll up/down multiple times? On recordings often times I see users scrolling the page down and up multiple times and I’d like to know how frequent that happens.

1
Logan Rowley
5 months ago
K
katiefNew Contributor
asked in General Questions

What are the best practices around defining elements?

How to determine what elements should be defined? Is there a faster way to define elements?

2
van
FullStorian
5 months ago
DataSeed99
DataSeed99DX Obsessed
asked in General Questions

Heatmaps - Avoiding header & footer

Hello, I was wondering if there is a way to prevent the header and footer of a page(s) to be measured by a heatmap so I can only measure the content of the page.We know our header and navigation links get the most clicks by far so often times many of the 25 elements the Heatmap can detect are in the header and footer, so I wonder if it is possible to ignore those elements and just measure the page content?

2
DataSeed99
5 months ago
R
Rebecca RatcliffeNew Contributor
asked in General Questions

Is there a way to pick the metric for a dashboard card from the dashboard itself?

After the FullStory UI update I’m struggling a bit to create and edit dashboards.  I’m hoping I’m missing a trick and someone can point me in the right direction.  😃What I want to do, and was able to do previously, is create a card on a dashboard and then select an existing metric to use on the card.  This doesn’t seem to be possible as to use an existing metric I have to go to the metric itself and then edit the date range etc. and add it to the dashboard.Similarly I used to be able to duplicate an existing card on a dashboard and then change the individual card to pick a different metric or segment.  Now when I duplicate a card it appears to also create a duplicate of the metric and I also can’t change the card to use a different, existing, metric.This also does make me wonder, if I update the segment, dimensions, or date range for a metric to add it to a dashboard, does this change the properties for other locations where the metric is used?

7
megan
FullStorian
6 months ago
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