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General Questions

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123 Topics
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GilaNew Contributor

asked in General Questions

granting account permission to a single segment of users

Hello Community, I’d like to grant account permissions for our partners to specific segment of users that is relevant for this parter. It’s important to avoid full access to all other users segments. How (and can ) I do in Fullstory? Thanks!

7 months ago

DataSeed99DX Obsessed

asked in General Questions

Subscribe to new community events

How can I subscribe to get notifications of upcoming community events?

7 months ago

DataSeed99DX Obsessed

asked in General Questions

Click vs Enter key

I’m trying to find out the number of events difference between clicks and hitting the Enter key when customers interact with our Buy button.You can either use your mouse and click the buy button after entering a quantity, or enter a quantity and hit enter on your keyboard.Is there a way to find out?

7 months ago

DataSeed99DX Obsessed

asked in General Questions

Multiple scrolling events

In FS we can measure how far down the page users would scroll, but I was wondering if it is possible to measure when users scroll up/down multiple times? On recordings often times I see users scrolling the page down and up multiple times and I’d like to know how frequent that happens.

7 months ago

katiefNew Contributor

asked in General Questions

What are the best practices around defining elements?

How to determine what elements should be defined? Is there a faster way to define elements?

7 months ago

DataSeed99DX Obsessed

asked in General Questions

Heatmaps - Avoiding header & footer

Hello, I was wondering if there is a way to prevent the header and footer of a page(s) to be measured by a heatmap so I can only measure the content of the page.We know our header and navigation links get the most clicks by far so often times many of the 25 elements the Heatmap can detect are in the header and footer, so I wonder if it is possible to ignore those elements and just measure the page content?

7 months ago

Rebecca RatcliffeNew Contributor

asked in General Questions

Is there a way to pick the metric for a dashboard card from the dashboard itself?

After the FullStory UI update I’m struggling a bit to create and edit dashboards. I’m hoping I’m missing a trick and someone can point me in the right direction. 😃What I want to do, and was able to do previously, is create a card on a dashboard and then select an existing metric to use on the card. This doesn’t seem to be possible as to use an existing metric I have to go to the metric itself and then edit the date range etc. and add it to the dashboard.Similarly I used to be able to duplicate an existing card on a dashboard and then change the individual card to pick a different metric or segment. Now when I duplicate a card it appears to also create a duplicate of the metric and I also can’t change the card to use a different, existing, metric.This also does make me wonder, if I update the segment, dimensions, or date range for a metric to add it to a dashboard, does this change the properties for other locations where the metric is used?

8 months ago

DataSeed99DX Obsessed

asked in General Questions

User Journey By IP address

I currently don’t see a way to create a Journey based on IP address….maybe in the future? We have different types of customers and we are trying to understand the journey of someone conducting research for parts vs. someone that has a list of parts and knows what is looking for. They would have different behaviors and they would go to different parts of the site. Understanding their unique journey and identifying friction points would be very helpful to us.

8 months ago

DataSeed99DX Obsessed

asked in General Questions

Issue using [id^=a] to target ID "starting with"

I have a page that has a table and on each row we have a button. We have 25 row so each ID is different. Something like this:button#plusMoreImagesText_1button#plusMoreImagesText_2 …..etc.I was trying to capture click events on the button regardless of which one was clicked using the “starts with ID” format...like this:[id^=plusMoreImagesText_]which I have used it before, but for some reason this time is not working….and I wonder if that’s becase the element is a <button> and not a <a> tag.Is that right, or something is wrong with the format. I’ve also tried this just in case:[id^=”plusMoreImagesText_”]but also didn’t work.

8 months ago

DataSeed99DX Obsessed

asked in General Questions

How to find out the number of rows on a dynamic table

I have a table that customers can add items when they click ‘Add Line’ to it. I’m trying to find out how many lines (rows) on average customers add. Is this possible in FS?

9 months ago

DataSeed99DX Obsessed

asked in General Questions

How to capture changes on dynamic text?

I have a text number that changes depending how many checkboxes the user checked.Since this text doesn’t really changes the DOM, is there any way to detect the number? I’m thinking about using a dimensionality card that can eventually show me how often users select ‘x’ number of checkboxes.

9 months ago

DataSeed99DX Obsessed

asked in General Questions

How to find out if a toggle was clicked ON or OFF?

I have several toggles that I’d like to know when they get turn on or off. I created a new element attribute since the <input> has an aria-checked which is false or true depending the interaction. I’m thinking I should be able to find out if the toggle on a specific area returns true or false….am I right in doing something like this?I’m not 100% sure about the rules….

9 months ago

DataSeed99DX Obsessed

asked in General Questions

How to target a page that is the result of a keyword search?

When customers perform a keyword search on the site, the URL could be something like this: www.awesome-site.com/c/?q=BabyYoda If I want to find pages that are the result of a keyword search I know I can name the page and use a wildcard to “collect” those pages. Would this wildcard be the right format to collect that type of URL? */c or would I need to do something like */c/?q* I have the * at the beginning because we have different domains so I want to make sure I gathered those pages as well

9 months ago

DataSeed99DX Obsessed

asked in General Questions

Find click events on filters that required horizontal scrolling to be viewed

We have some pages where like this one were there are many filters that depending your browser window may required you to scroll horizontally to the right in order to see the rest. I’m trying to find out two things:Are the filters that customers use the most within the first 5-7? What percentage of customers use filters that are beyond those first 5 or 7?The super tricky part is that filters are different depending the categories, the number of filters vary, but I could narrow down the search to only the top category. Meaning URL’s that only start at the second tier level /c/**

9 months ago

DataSeed99DX Obsessed

asked in General Questions

FS Systems Status

Is there a page wher I can see if FullStory’s systems are running or if FS is down?

9 months ago

DataSeed99DX Obsessed

asked in General Questions

Find the number of orders per month

I’m trying to find the number of orders placed in a month by users that are logged out vs those that are logged in. I have segments created for each of those two groups but not sure the events I have are correct. This is what I have for the logged in (Signed up) segment. Would that give me the number of orders? or the revenue? I’m not sure since the “order completed” event has 3 events firing

9 months ago

DataSeed99DX Obsessed

asked in General Questions

Benchmark your site using FS

I’m curious to know how others use FS to benchmark their site. I know probably the answer is….it depends, lol. but I figure it in general you may have some general metrics you like to keep track of. Or any tips, suggestions that you learned along the way.

10 months ago

James ToalNew Contributor

asked in General Questions

See multiple elements clicked in one use session

Hey, I am looking to check if a user has clicked two check boxes in the same session.For example in this screenshot. I am able to get back all the numbers for each one separately, but I want to see if a user has clicked 2 of these in one user session. Anyone done this before? (Note I dont want to add the two between multiple user sessions). Thanks! :)

10 months ago

DataSeed99DX Obsessed

asked in General Questions

Trend Card and Comparing Multiple User Segments

I created a trend card in my dashboard and I’m trying to compare trends between two user segments.Segment “Click a 360 image thumbnail” Segment “Click a 360 image thumbnail inside a ModalMy question is after adding these segments from the compare users dropdown, what event filters should I use? For Metric is have Events, and for Event I have Any activity. is that how it should be setup?

10 months ago

DataSeed99DX Obsessed

asked in General Questions

How to use a single metric card to show events ONLY when a watch element is present on the page?

A question that I haven’t been able to find the answer is when you need to track a click event only when an element is present on the page. How do you do that in a single metric card?I have the following segment, which includes the watched element and the click event. So I’d like to know how many times that event happens. I have a single metric card, but I can only do one event….do I select “Any Activity” or do I need to add any of the events from my flow? My Segment and the single metric card never match regardless of what I put on the single card so this leads me to not trust what I see in FS. because I can’t tell what is right or wrong.

10 months ago

stevenshyneDX Obsessed

posted in General Questions

Answered: How Does FullStory Work

As a FullStory solution partner, I’ve done hundreds of hours worth of trainings, workshops, and working sessions within various brands that are using FullStory. During these engagements there are some common questions that almost always crop up and one of the most popular is "Wait… how does FullStory work?" or something similar.Since we often are working with teams than span marketing, UX, customer service, and so on, there’s been a need for a non-technical explainer on this. Answered: To help understand how FullStory works and in common language, here’s an article that we recently posted on our site. If you want a more technical deep dive we suggest you check out technical documentation from FullStory here. I’m Curious ... what are some of the most common questions that you hear from your new team members who are using FullStory for the first time?

10 months ago

LarsWDXpert

asked in General Questions

How to create a segment that shows an event occurring multiple times?

Let’s say you have a redirect event that redirects the user and let’s say multiple redirect events within the same session are not good. How would I create a segment that gives me all sessions where this event occurs more than and including 2 times?

10 months ago

jmarcowelkerNew Contributor

asked in General Questions

Watched Element Problem

I’m creating a funnel where the final step is just a watched element (to confirm something was displayed on the screen) - but the watched element is not working. I have Visibility set for In Viewport: https://app.fullstory.com/ui/13NHW8/funnels/details/xe4uC9GpNyDG/334964640?step=1&completed=true&completeSessions=false

10 months ago

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