Is the video created a continuous recording or fragments that are later grouped?

  • 16 August 2023
  • 2 replies

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I ask this because in a section of steps the initial page is being shown after each step for a moment in the video of the session and I want to understand if it is a fullstory bug or it is actually happening on the site. And that what is observed is unlikely to happen.


Best answer by megan 17 August 2023, 00:52

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Userlevel 5

Hi @pako! Welcome to the Community. Technically speaking, FullStory doesn’t record videos of your site. Instead, we capture a record of all events that happen in the DOM and use them to reconstruct a video-like rendition of the experience. If you’re interested in the nitty-gritty, this article covers the topic in much more detail. 

What you see in the replay should be true to your users’ experience; however, our Support Team is always happy to help with bug catching and technical troubleshooting if you think something’s off. You can reach them here. I’d recommend providing a link to one of the Sessions in your ticket to expedite. 

Thank you very much, I will do both things you suggest.