segment identify emails not showing up

  • 5 November 2023
  • 1 reply

The identify call from segment is not identifying users in fullstory. I can see it in segment but it doesnt come to fullstory. users are called user123. I’m on the free plan of fullstory.

1 reply

Userlevel 5

Hey @alfredw! Thanks so much for reaching out and welcome to the community! 😊

With our Segment integration, as long as you're calling analytics.identify within your own application in the client (i.e. not server-side), your users should be identified within FullStory. 

To get a closer look into what may be happening here, I’ve gone ahead and created a ticket on your behalf so our Support team can help troubleshoot from here. That way, they can look into how your team is calling analytics.identify within your website currently. 

They’ll be reaching out to you shortly. Please let me know if you have any other questions in the meantime!