What is the best way to separate traffic for testing vs production site?

  • 24 April 2023
  • 2 replies

Howdy.  I’m pretty new at FullStory, and we’ve got it deployed on an integration site (where internal devs/QA test and examine new, but not released functionality) and a production site (where our customers interact with our builder-app).

What is the best way to provide a division of traffic in order to ensure that it is easy to create dashboard panels that only examine/collate data/analytics from our production site?

Is it best to use segments or funnels?  How do I integrate that into a dashboard element?   

2 replies

I basically created a segment for HOST type with the URL for production, and then am using this segment for all my dashboard elements.  Is this the best way, or is there a better way (for someone with a Basic package)?

Userlevel 5

Hey, @prunstedler! Welcome to FullStory, and thanks so much for your question! 😊

You are right on the money by choosing to create a segment for HOST type with the URL for production. ✅ Something to note for this option is that the same settings would apply to all sites. For example, if you blocked recordings from a certain IP or User Agent, that would apply to both.

Another option is to use a separate account for each website. Each account would be totally independent (billed separately, have different quotas, settings, etc.) although you would still be able to use the same login to access all of them. Depending on your situation this may or may not be logistically simpler. If this option is of interest, please let me know and I can forward your request to our support team. 

You can review all options here

A resource I wanted to mention as you navigate FullStory is Ready, Set, FullStory: a Q&A for Beginners. We have one this Thursday at 3:00pm EST, and you can use this session to ask @Hannah, a FullStory Customer Success Manager, any questions you have while starting out. If that’s of interest, you can register here. 😊

Please don’t hesitate to reach out should you have any other questions!