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Hi there!I’ve built a funnel and am using the “Median Time To Convert” to look at funnel completion time. However, the number being given is a lot lower than I expected, even when looking at completions between many sessions instead of just one. So I wanted to clarify how this metric is calculated: For each user, does it measure the time spent in the product between the two events, or time elapsed between the two events? For example:My funnel is between “Page Viewed” and “Order Completed. I trigger “Page Viewed” today at 4pm, then browse for an additional 10 minutes. I don’t use the product til the tomorrow when I browse for 20 minutes then trigger “Order Completed” at 4pm. Is my conversion time in this scenario calculated as 30 minutes (10 + 20) or 1 day (4pm tomorrow - 4pm today)?
Hi Folks,I am having a feature where an user can select one accounting method out multiple accounting options available. Each accounting option is a clickable tile.When I view a customer session in inspect mode from full story. All the different accounting options are reflecting as same element. What best practices i can suggest to my dev team to overcome this one?What logic does Fullstory use to detect an element?
Hey guys, Is the SDK supposed to work on Xcode 15 and iOS 17? I’m getting the following error messages when trying to build my project after I upgraded Xcode: FullStory: [2023-09-19 19:09:52:932] FullStoryCommandLine(23765:203821) Unable to locate the CoreSimulator directory. If you've recently installed or upgraded Xcode, make sure you've launched an app in the simulator at least once. FullStory: [2023-09-19 19:09:52:932] FullStoryCommandLine(23765:203821) Failed to extract CUIAssets using simulator.Best regards,
Hi,I’m trying to figure out if there is a way to search for users segments based on multiple OR conditions. I see that there is a way to have multiple OR event filters, but what i need is the ability to search for users based on two different user traits. So in my case, I want to see any users who have no email set or have a name that Starts with User or user. But from what I can tell Fullstory only allows me to use AND logic for separate criteria. (See screenshot below), So I can have multiple OR statements for “Name starts with”, but it will only allow AND email does not contain part “@”. So I can’t use a different criteria in the same segment without it searching for users who match both rather than just one. Is this correct? Is there a workaround? Thanks,Aaron
I’m unable to sync gradle version for FullStory.Getting below error. A problem occurred configuring root project 'GiftYa'.> Could not resolve all files for configuration ':classpath'. > Could not find com.fullstory:gradle-plugin-local:1.41.0. Searched in the following locations: - https://dl.google.com/dl/android/maven2/com/fullstory/gradle-plugin-local/1.41.0/gradle-plugin-local-1.41.0.pom - https://repo.maven.apache.org/maven2/com/fullstory/gradle-plugin-local/1.41.0/gradle-plugin-local-1.41.0.pom Required by: project :Possible solution: - Declare repository providing the artifact, see the documentation at https://docs.gradle.org/current/userguide/declaring_repositories.html
Hi FS community,Issue is that when I test certain key journeys, our testers are also doing the same, and I regularly find their videos when I’m looking at instances of users doing these journeys (the data therefore skewed). However, the testers IP address regularly changes, many times a day. Is there any way of blocking them otherwise? Can VPNs be blocked?
Hi Team,My App is a kind of passive apps, it doesn’t have much buttons for user interaction, however it has webSocket connection which gives us frequent events and because of these events DOM Layout changes frequently. In this case will my session ends after 30 min ? as there might be the case that user hasn’t interacted with the app, but he/she is visually looking at all the Dom layout changes happening because of webSocket events.Please help us here.Thanks,Aman kamar
By default, we have an application where Masking is the default state, we have a form where we need to have 90% of the form unmasked aside from one part. I used the approach unmask maskapproach but does seem to work there is something wrong with it, am I forced to unmask every element that I need to display? and there is a reason for that ?.Thanks for your help
We have a React Native app that uses svg icons, and the icons themselves will not show up in our session replays. I don’t see any reason that they should be excluded from the replays, and I have “Capture local resources” turned on (though it doesn’t seem like that covers this case), is there an additional step I need to take?
Hello!I’m trying to integrate FullStory into an iOS app and will be using CocoaPods.I’ve followed the steps provided in Adding FullStory as a CocoaPods Pod and have added a new Script to the “Build Phases” to run the “FullStory Asset Uploader”.Is there a documentation page that is specific to the mobile context and that explains what this Script does in the context of an iOS App?From reading “Asset Uploading for WebViews” in Additional Topics, Asset Uploading for Web, and analyzing what the script logs into the build console, I assume that it uploads the assets from the project into FullStory servers, so that they can be used in Session replay. Is this correct?If it indeed uploads the assets to FullStory servers, do we need to run this script when running a debug build or is it enough to run the script when preparing a build for production release?The upload process seems to take some time. Is there anything we can do to speed it up?Thanks in advance!
Till a while ago I was able to search for a session according to the fullStoryId printed into our logs. I did it by manually changing the session URL with the id taken from this attribute.But, seems like recently the format was changed and I can’t find it anymore.Any way I can restore a session by using the fullstoryId?
Hi there,When implementing custom events for a specific product, is there a QA/Staging environment within FullStory that they can be sent to for QA before they are ready for being sent to the main project? In other product analytics tools like Mixpanel and Amplitude, you are encouraged to create a project specifically for event data QA. This prevents potentially bad data from getting mixed with production-ready data. Does FullStory offer something similar?
I ask this because in a section of steps the initial page is being shown after each step for a moment in the video of the session and I want to understand if it is a fullstory bug or it is actually happening on the site. And that what is observed is unlikely to happen.
Hello!I’m Vinicius and I work for iBanFirst, an FX services provider.Our clients can do currency conversions in our platform. One of our hypothesis is that, when they’re in the conversions page, they change tabs to compare it with other FX providers (our competitors).We would like to calculate how many clients switch tabs and come back when they are in the conversion screen. Do you know if this is possible with the Tab feature?Thanks a lot!
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