News and Announcements

The latest community updates

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lindsayFullStorian

published in News and Announcements

Introducing Ready, Set, FullStory: a Q&A for Beginners!News

Hey Community! 😄I’ve got some exciting Friday news for you! 💫Are you newer to FullStory or learning the basics? Do you have questions you’d like to ask a FullStory expert live?If you answered yes, this is the session for you!Join us every 2 weeks for Ready, Set, FullStory: a Q&A for Beginners starting Thursday, March 16th at 3:00pm EST! This session will be hosted by myself and our FullStory experts, @Hannah and Brent Hildebrand. These folks are part of our Customer Success team and dedicate their time to helping users like yourselves ramp up their FullStory knowledge everyday. You may recognize Hannah as one of our awesome hosts from the How to Build Dashboards series! 😊How it works:I’ll post in the Community 1 week before each event to gather your questions so our hosts can prepare their answers and give you the best response possible! Attend the session and hear your questions answered live. Ask any other questions that come to mind as we will be doing a live Q&A after th

meganFullStorian

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Introducing the FullStory Community

At FullStory, we’ve heard that our users are looking for more ways to learn and connect with one another–so we’ve been dreaming up a space that helps you do just that. Thus, the FullStory Community was born!This Community is designed to help you ask questions, find solutions, and start conversations with your peers. We hope you’ll discover new tips, collaborate on DX challenges, and make some new friends along the way. As you explore the space, we would love your feedback! What’s working, and what are you missing? Share your thoughts in the comments below, or send them to community@fullstory.com. With your input, we can work together to build this into a community you love!

lindsayFullStorian

published in News and Announcements

Round 6: Test Your Knowledge Tuesday!

Hello Community! 😄We are down to the last 3 rounds of our Test Your Knowledge Tuesday contest! Let’s see if you can figure out the answer to this one… 🤔I work for a mindfulness app that has enabled a push notification that says,Need a mindful minute? Use code JUSTBREATHE to get 30% off our programsWhat can FullStory track/capture?Remember, you get 1 point for participating and 1 point for the correct answer! Stay tuned for the answer at the end of the week! Thanks again for playing! 💫

lindsayFullStorian

published in News and Announcements

Register for next weeks Ready, Set, FullStory!News

Hey Community! 😊Next Thursday, we’re hosting our second Ready, Set, FullStory: a Q&A for Beginners! This is an open Q&A for newer users to ask @brenthildebrand from our Customer Success team all of your FullStory questions to help you get started. Last week’s event was filled with plenty of valuable questions and information which you can read more about in the event recap here. 😄Don’t forget to register for next week’s event here, and if you know what you’d like to ask our team, please thread your questions in the comments below so they can prepare the best answers possible for you ahead of time! You are also more than welcome to ask your questions live or just sit back and listen in. 😎See you all next week!

lindsayFullStorian

published in News and Announcements

Round 5: Test Your Knowledge Tuesday!News

Hello Community! 😎It is Tuesday, which means we’ve got another question for you! Last week, I raised the bar and shared that we’d be selecting the contender with the most points as the winner and they’ll receive a Test Your Knowledge Tuesday Badge 🏅 to add to their profile along with a FullStory Community travel mug ☕! You will receive 1 point for participating, and an additional point if you get the answer correct. Here’s who is currently in the running to win the title of Test Your Knowledge Tuesday Champion:⭐ @DataSeed99 = 6 points⭐ @Joc = 2 points⭐ @mr.lab = 2 points⭐ @NaftaliOster = 2 pointsWe’ve got 4 questions left before we announce our winners, so there is still time to climb the ranks! Take your shot at this weeks question to get on the board:I want to see how far users are scrolling on my top pages. To do this, I use segments to determine the top pages, then create a heatmap for each page to view the median scroll depth. This gets me that information I’m looking for,

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStory!News

Hey Community! 😄Yesterday we held our first Ready, Set, FullStory: a Q&A for Beginners event and it was fantastic!Thank you to all who were able to attend! You had plenty of thought provoking questions that prompted @Hannah to share some really valuable information with us!As promised, here are some helpful resources based on the questions asked that will help you begin your FullStory Journey:Understanding Privacy: How do I protect my users' privacy in FullStory?FullStory Private by DefaultFullStory Privacy 101 CourseUsing Frustrated Sessions to help improve the customer experience:Jump into metrics and take it a step further by creating a defined event of frustration signals and utilizing or events.Providing information to people outside of your FullStory account:Download dashboardsTracking performance:Performance Impact DashboardIdentifying revenue opportunities:Conversions- Revenue Opportunites (only available for Enterprise + Advanced plans)Questions to ask yourself when

lindsayFullStorian

published in News and Announcements

Reminder: Tomorrow is Ready, Set, FullStory!News

Hey Community! 😊Tomorrow is our first Ready, Set, FullStory: A Q&A for Beginners! 🎉This session is a live, 45 minute Q&A with myself and @Hannah from our Customer Success Team to help answer any and all questions around getting started with FullStory! 💌 Haven’t registered yet? You can do it here! 💡 Have questions prepared? Share them ahead of time in this thread here! 🤔 Not sure what to ask? No worries! Join in, listen, and get inspired! I’m really looking forward to connecting with you all tomorrow and learning more about how we can help you get started with FullStory. ⭐See you then!

lindsayFullStorian

published in News and Announcements

Round 4: Test Your Knowledge Tuesday- we're raising the stakes!News

Hey Community! 😄We are halfway through our Test Your Knowledge Tuesday series and you’ve all impressed me with your knowledge as everyone has gotten each question correct! Congrats! 🎉🔥This next half, we’re going to step things up!🔥I’m taking names, calculating points, and picking winners!You’ll receive a point for participating, and an extra point for providing the correct answer. The person with the most points will be the Test Your Knowledge Tuesday Champion and they will receive:A shiny new Test Your Knowledge Tuesday Badge which will be visible on your FullStory Community profile for all the bragging rights! 🏆 A FullStory Community travel mug to rep your passion for FullStory and DXI wherever you choose! ☕Okay… time for another scenario question:My team is testing a new site design and they want to be sure it renders properly in FullStory prior to releasing it to production. What's the quickest and easiest way to find my own session to see how the new site design looks in Full

lindsayFullStorian

published in News and Announcements

Submit Your Questions for Ready, Set, FullStory!News

Hello Community! 😄Next Thursday is our very first “Ready, Set, FullStory: a Q&A for Beginners”! This event is a valuable opportunity to ask @Hannah, a Standard Success Manager here at FullStory any and all questions around getting started. You won’t want to miss it!Some examples of questions suited for this session are, “We recently launched FullStory. What are some best practices you would recommend when getting started with the product?” or, “Can you give some example scenarios where I would be better off to use a funnel versus a metric?”. If you know what you’d like to ask, or would like to share what you’re looking for help with, please submit your questions/comments in the thread below! Not sure what to ask? Perfect! Join us anyway and listen in on what other users are asking! 😎If you’re not sure if this session is for you, feel free to share what you’re looking for and I’d be happy to help point you in the right direction.See you on Thursday! 💫

lindsayFullStorian

published in News and Announcements

Round 3: Test Your Knowledge Tuesday!News

Hey Community! 🤗We are back with another round of…⭐ TEST YOUR KNOWLEDGE TUESDAY ⭐This question is a riddle! 🤔 Let’s see if you can figure it out! 👀Good luck and stay tuned for the results on Friday! 💥❓💫

lindsayFullStorian

published in News and Announcements

Round 2: Test Your Knowledge Tuesday!News

Hey Community! 😎It’s that time of the week where I ask and YOU answer! Want to take a shot at this week’s question?This week I’m looking to understand the steps you’d take in a pretend scenario… 🤔Good luck and stay tuned for the results on Friday! 💥👀🔎

lindsayFullStorian

published in News and Announcements

Introducing: Test Your Knowledge Tuesday!News

Hey Community! 😎Today marks the first week of “Test Your Knowledge Tuesday!”, a weekly questionnaire to find out how well you know FullStory! These questions are pulled from the FullStory Fundamental Product Certification learning path and will cover a wide range of topics from features to use cases and scenarios.This will be going on for 8 weeks and I’ll be providing the answers to each question at the end of each week!The purpose of this weekly quiz is to help highlight where you feel confident in FullStory, and where you may need more help or resources! I hope these questions inspire you to look at how you’re using FullStory and how we can help you get you to where you want to be!Now, let’s have fun with it! Ready for your first question? 🤔

lindsayFullStorian

published in News and Announcements

Event Recap: How to Build Dashboards for Engineers!News

Hey Community! 🤗Yesterday we concluded our How to Build Dashboards workshop series highlighting the experience of Engineers! As always, @Hannah did a fantastic job hosting, and @timchin provided some excellent insight into how he uses FullStory and dashboards to make his job as an Engineer much easier. Some of@timchin’s great takeaways for building dashboards were:Dimensionality cards: Allow you to take an entire dataset, like “all error clicks” or “all uncaught exceptions” and break it down into individual issues, or understand different properties of a single issue. Grouping multiple error cards into a dashboard allows you to have a place to return to periodically check on the health of your site or app. Funnel cards: The go-to tool to understand and measure conversion rates, or median time to convert. Looking at funnels through multiple segments, or entirely different funnels can allow you to compare one cohort of users to another, to understand how a change might be affe

lindsayFullStorian

published in News and Announcements

Happening in 1 Week: How to Build Dashboards for EngineersNews

Hey Community! 🤗In 1 week, we’ll be hosting our last workshop of the How to Build Dashboards series, and it’s going to be all about Engineers! Alongside myself, and our awesome host @Hannah, we will have our very own @timchin joining us as our special guest host who is a Senior Manager, Engineering at FullStory. He’ll be sharing how he uses FullStory dashboards to make his life easier as an engineer through a few common scenarios as well as his favourite tips + tricks. This will be a great opportunity to learn how to utilize the platform if you’re an engineer, you work with engineers, or are curious about their process! Register for this workshop here!Looking forward to seeing you all in a week! 😊

lindsayFullStorian

published in News and Announcements

Event Recap: How to Build Dashboards for UX Designers!News

Hey Community! 😄Yesterday we hosted the How to Build Dashboards for UX Designers workshop and it was incredible! Thank you to all who were able to attend- you made it the largest turnout we’ve had yet with over 100 attendees! In this session, our incredible host @Christina Lingga, a Product Designer here at FullStory, shared some really valuable insight into the tools she uses to measure the user experience. An important tool she touched on is the H.E.A.R.T. framework. The HEART framework is a set of user-centered metrics developed to evaluate the quality of the user experience, and help teams measure the impact of UX changes.For more on the HEART framework:Google HEART framework How to use the HEART framework from UX Collective - additional explanation + video tips (by Gecis)🤿 Christina dove deeper into the Engagement metric and shared a list of KPI’s to measure user engagement: Page views Active time on a page Scroll depth User paths Conversion rate Most clicked elements

lindsayFullStorian

published in News and Announcements

FullStory Community Learning Questionnaire: we want to hear from you!News

Hey Community! 🤗Our “How to Build Dashboards” workshop series coming to a close with only 2 events left! Next week: How to Build Dashboards for UX DesignersNext month: How to Build Dashboards for EngineersThese workshops have been such an insightful experience, giving us the opportunity to utilize our internal pool of brilliant minds and share their knowledge with you! These workshops were intended to serve the purpose of answering a common question we’ve heard many times from users like yourself, “How are other people in my role using FullStory?”. We want to know what other questions you have that we can help answer, which is why we’ve put together a FullStory Community Learning Questionnaire. We want to continue to provide you with the education you need in order to get you to the next stage in your FullStory journey, and your insight will help us get there!Please take 2 minutes to fill out this short form so we can tailor future Community programming to your needs!Thanks and lookin

lindsayFullStorian

published in News and Announcements

New Year New PointsNews

Happy New Year, Community! 🎉As we roll into 2023 with a fresh calendar and robust set of goals, we’ve gone ahead and updated our points system to help you reap the rewards of your contributions and climb our FullStory Community ranks! As you all know, you can earn points by participating, but do you know how? We’re going to give you the full rundown to answer all of your point related questions. How can I earn points?👍 2pts= giving or receiving a like 💌 10 pts= replying to any post, question, or thread💬 15 pts= creating a topic anywhere in the Community🎁 20 pts= if someone awards your reply as “Best Answer”💡 25 pts = posting in Tips + Tricks! What ranks titles can I earn?🏅 10 pts= New Contributor 🥉 100 pts= DX Enthusiast🥈 200 pts= DXpert🥇 300 pts= DX ObsessedWhat’s different? We’ve increased the amount of points you can earn for posting in Tips + Tricks as well as providing answers because these are highly valuable contributions that can require a greater amount of mental ene

lindsayFullStorian

published in News and Announcements

Event Recap: How to Build Dashboards for Marketing ManagersNews

Hey Community! 😄Yesterday we held the workshop How to Build Dashboards for Marketing Managers and it was terrific! Thank you to our wonderful hosts @Hannah and @sarahsehg, and thank you to those who could make it out! I loved your passion for tacos 🌮 as well as your curiosity for the dashboards and metrics we were using- it prompted some solid conversation and encouraged us to take a closer look into the “how” and “why”. 🔎A special shoutout goes to our attendees Kevin and Amy who prompted us to take a closer look into the configuration of the dashboards being shown.Sarah took us through The Marketer’s Dashboard Start Kit which is a guide she created for building dashboards based on answering 3 important questions. Sarah’s top tactical tips for building dashboards are: Texts cards are your BFF Naming conventions FTW Don’t stay in your lane Dashboards evolve - rearrange to keep things relevant One-to-many relationships between segments and dashboards are a time saver! A list

lindsayFullStorian

published in News and Announcements

November Community Highlights!News

Happy Friday Community! 🤗The last month of the year is upon us! Goodbye November...HELLO December! Let’s take a look at our ✨November Community Highlights✨!🚀 We had a whopping 51 new members join the Community! Let’s give a warm welcome to our newest members:@YaizaUX @Andreas Valentin @thomas @Belmonte @James Wawne @Olha Sh @BiggestPro @Stuione @mikia_m @RyanPalmer @lukemt @austintudor @Celia.hegi @RachieShow @Stuart Nelson @Rehaeel @talymartins @michaelobelchak @EleJoy @Ramon @kaitlyn.hermann @IvanOlsen @PhoneBurner @mo 1 @Hannah @Cemil @Eric @JamesW-Guild @Vitor Monteiro @sesquina @nandinisingh @SBehrend @NewMetrics_mjovancic @And_Silva @glwitzenburg @dcute79 @Alvaro Sánchez t2ó @Alix @SamC @kbinder53 @Edd Saunders @tara_k @lvitale @Dave_rx @Federico Herrera @Namrata Dharmadhikari @LaurenceB @Kristen @Chandan.k @T. Senz @Lex Pun Intended @TommyMarshall Out of our 51 newcomers, 5 members started earning points by interacting in the Community! We’d love to hear from our new folks!L

lindsayFullStorian

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New Date for How to Build Dashboards for Marketing ManagersNews

Hey Community! 🙋🏼Posting here to let you all know that we have changed the date for our upcoming workshop, How to Build Dashboards for Marketing Managers to Tuesday, December 13th from 1:00-2:00pm EST! That means you have just under 2 more weeks to register!This months workshop will take you deep into the world of a 💫 Marketing Manager 💫, showing you their responsibilities, roadblocks, and how they can utilize FullStory dashboards to help achieve their goals and overcome obstacles. A FullStory Marketer will be showing you how to build a dashboard to support your needs and provide their own set of tips and tricks they’ve learned throughout their time using the platform. We apologize for any inconvenience this date change may have cause you, as we understand finding time in your workday to attend workshops can be challenging. If you are no longer able to make it, you can rest assured knowing we’ll be posting a thorough post-event recap and link to the recording as always! Please don’

lindsayFullStorian

published in News and Announcements

Winner of Tips + Tricks Challenge for How to Build Dashboards for Customer Support!News

Hey Community!In our most recent workshop on How to Build Dashboards for Customer Support, I invited those of you who attended or watched the recording to share a tip or trick you learned from the session for a chance to win a FullStory Community travel mug! 🎉Thank you and CONGRATS to @Denise! 🎉Denise shared a tip they learned on how to quickly find your own session in FullStory to support an investigation, and they immediately put it to use! Here’s where you can read the post with more details! I will be DMing you for your shipping details so we can send you your FullStory travel mug! ☕💓I hope you all have a wonderful weekend!

lindsayFullStorian

published in News and Announcements

Event Recap: How to Build Dashboards for Customer SupportNews

Hey Community! 😄Yesterday we held the workshop How to Build Dashboards for Customer Support and it was fantastic!Thank you to those who could make it out! You had so many great questions for the team and prompted quality conversation and solutions!A special shoutout goes to Christine for requesting a demo of how to retrieve a session URL at the time of data capture, and to@DataSeed99 for sharing his tips and hacks with the audience!When our presenter Tym was asked what a really common mistake is that people make when creating dashboards, he reiterated the importance of triple checking your time ranges to ensure the correct data is being pulled. ⏱Tym’s top tips for building dashboards are: Anticipate the kind of dashboards you’ll need. Build them now instead of waiting. When comparing a dashboard to a segment, we generally suggest you utilize a segment with User filters over Event filters. Check time ranges across metrics, dashboards, and segments. Use CSS selectors. They allow you

lindsayFullStorian

published in News and Announcements

1 Week Left to Register: How to Build Dashboards for Customer Support!News

Hey Community! Next week is our second workshop from our How to Build Dashboards series and it’s going to be all about ✨Customer Support ✨! Customer Support teams are crucial to a companies success as they’re often the first point of contact and have invaluable insight into the user experience. This workshop is going to show you how people working under the Customer Support umbrella can utilize FullStory dashboards to get the information they need and improve their companies overall customer satisfaction. We’ll be hearing from a FullStory Customer Success Manager and Technical Support Specialist on their experience in Customer Support and how to leverage FullStory dashboards to achieve common goals. If you attended our last session and provided feedback, we want to thank you and let you know we listened! 😊 This session will include goals and best practices, but we’ll also be taking a deeper dive into dashboard concepts as well as a step by step dashboard building walkthrough. Please r

lindsayFullStorian

published in News and Announcements

WINNERS of Tips + Tricks from How to Build Dashboards for Product Managers!News

Hey Community!In light of our first workshop on How to Build Dashboards for Product Managers, I had invited those of you who attended or watched the recording to share a tip or trick you learned from the session for a chance to win a FullStory Community travel mug! 🎉Thank you and CONGRATS to our two contributors, @BriannaT and @FacingCommunication! 🎉I loved hearing your takeaways from the workshop! In case you missed it on our Tips + Tricks page, @BriannaT shared the value of Text Cards, and @FacingCommunication shared the impact of comparing trends to the past. 😄I will be DMing you both so we’ve got the right info to send you your prize! I hope you all have a wonderful weekend!

lindsayFullStorian

published in News and Announcements

Event Recap: How to Build Dashboards for Product ManagersNews

Hello Community! 😄Yesterday we held our very first session within our How to Build workshop series on How to Build Dashboards for Product Managers!Thank you so much to those of you who joined us- we had such a great time sharing knowledge with you, answering your questions and hearing your insights! A special shoutout goes to our attendee Dheeraj for asking how they can build a dashboard to quickly validate a hypothesis on whether a change to their site met their perceived increase in clicks and conversions. This brought up an insightful conversation on the importance of baselining through Metric Trend cards to understand where your baseline of engagement is and how it improves over time after said changes are made. Our presenter Kathy spoke about the significance of using Baseline Metrics to gather information on your site traffic before implementing a new feature as well as monitoring post feature launch.Kathy’s top 4 tips for Product Managers building dashboards were:Building a das

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