News and Announcements

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lindsayFullStorian

published in News and Announcements

Join our FullStory New User Group!News

Hey Community!Are you new to FullStory? If so, please join our latest Community group, FullStory New Users!In this group, you can:💛 Connect with fellow new users by exchanging questions and answers, and sharing discoveries as you explore the exciting realm of FullStory!📚 Learn about upcoming events and other educational opportunities designed to help navigate the platform🔌 Gain access to programming and future mentorship opportunities tailored to levelling up beginnersGet the conversation going by introducing yourself in this thread here!See you in the group! 💫

lindsayFullStorian

published in News and Announcements

You can now join us every 3 weeks for Ready, Set, FullStory: a Q&A for Beginners!News

Hey Community! 💫I’ve got some exciting news to share! Ready, Set, FullStory: a Q&A for Beginners, was such a successful event, we will now be making this a permanent resource that you can join every 3 weeks!🔥After 4 fantastic events filled with thought provoking questions and valuable best practices, it is clear this resource is valuable in helping new FullStory users get the support they need. That’s why we’re making it available to you always!Here are some updates we’re making:⏰ We will be adding a 9:00am EST time slot so more users are able to attend!🤖 We will also be adding to our wonderful roster of hosts to provide you with different perspectives and insights!You can register for any upcoming Ready, Set, FullStory sessions on this registration page!See you there!

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStoryNews

Hey Community! 😊Last week we held another valuable Ready, Set, FullStory! Thank you to those who were able to attend and thank you to our gracious hosts @MichelleMiller and @brenthildebrand for your expert knowledge and passion for FullStory! ✨ As promised, here are some resources and tips discussed in Thursday’s session that will help you begin your FullStory journey:Making a change to a privacy rule:Privacy Resource HubImplementing FS in mobile:Intro to FullStory for mobile appsBest practices for naming conventions:FS.event APIDefine eventsLearning more about elements:Naming elementsPage insights user guidePage vs. URL:PagesURLsAt the end of every Ready, Set, FullStory, I ask the host, “What question should FullStory users be asking themselves when starting out?”. Here’s what @brenthildebrand had to say this time:I recommend that you come into FullStory with a hypothesis that you want to test or a business question that you have. Think about what questions are being asked from you

lindsayFullStorian

published in News and Announcements

Meet our host for next week's Ready, Set, FullStory!

Hey Community!Next Thursday at 9:00am EDT, we’ve got another round of Ready, Set, FullStory where you can ask an expert your beginner questions live!This upcoming session is hosted by a fan favourite, @brenthildebrand, a member of our Standard Customer Success team here at FullStory! 💥 Brent has hosted a number of Ready, Set, FullStory sessions and always does a fabulous job at helping beginner users! We’re excited to have him back!A bit about our host:Brent is a part of our Standard Success team, focused on helping our customers unlock value with FullStory in scaleable ways. He's been at FullStory for over 5 years and has gotten to be a on a few different teams including Sales, Onboarding, and now Success. You can find him in Atlanta cheering on all the local sports teams or jamming to some new tunes. 😎His favourite FullStory feature is dimensionality cards within dashboards because he finds it the easiest way to discover unexpected insights.🚀 You won’t want to miss out on this ses

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStoryNews

Hey Community! 😊Yesterday we held another valuable Ready, Set, FullStory! Thank you to those who were able to attend! We had questions pouring in and we were able to touch on some key topics and features with our wonderful host, @DiegoFontes! @DiegoFontes did a fabulous job taking us through FullStory and showing us his expert tips! Thanks Diego! As promised, here are some helpful resources and tips discussed in yesterday’s session that will help you begin your FullStory journey:Session Replay:Session replay is a reconstruction of events as they occurred vs. an actual video recording. You can learn more in this definitive guide to session replay.Funnel tips:Diego highlighted the significance of the light blue area of the funnel, which showcases the drop off. You can further analyze this by filtering the session playlist by users who did not complete these steps and viewing their sessions. Check out Interpreting Funnel Data for more information.Frustration signals:Check out the differe

lindsayFullStorian

published in News and Announcements

FullStory is coming to NYC and San Francisco!News

Hey Community! 😄I’ve got some exciting news for you! FullStory is hitting the road and bringing Digital Experience Intelligence (DXI) experts to New York City and San Francisco this October to give you the tools to maximize ROI for your DX. 🚀Whether you’re a seasoned DXI user or new to the practice, you’ll find helpful speaker sessions, an insightful panel with customers like you, and meaningful networking opportunities.Attendance is free, but seats are very limited, so save your seat now for either:New York City: Wednesday, October 11 at Lightbox from 2-6:30pmSan Francisco: Wednesday, October 18 at Four One Nine from 2-6:30pmIf you have any questions, please don’t hesitate to share by replying to this post!

lindsayFullStorian

published in News and Announcements

Meet our host for next week's Ready, Set, FullStory!News

Hey Community! Next Thursday, August 31st at 3:00pm EDT, we have another Ready, Set, FullStory where you can ask an expert your beginner questions live!This upcoming session will be hosted by @DiegoFontes, a Senior User Experience Analyst here at FullStory! 💥A bit about our host:Diego is a Senior User Experience Analyst on the Professional Services team at FullStory and has spent 6+ years working in digital analytics, and uncovering actionable insights for large organizations. He focuses on providing techniques and best practices to increase the value and effectiveness of customers’ digital experiences. He shows customers how to leverage FullStory to identify points of friction and provide insights to support key business objectives. Outside of work, you can find Diego at the beach or on the soccer field! Diego was born in Uruguay and has lived in San Diego, California for the last 10 years. ⚽His favourite feature in FullStory is Funnels because he loves uncovering unusual drop-off ra

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStoryNews

Hey Community! 😊Today we held another fantastic Ready, Set, FullStory! Thank you to those who were able to attend! You asked a diverse set of questions that prompted some excellent conversation from our brilliant host, @Gardner! I loved hearing his perspective on how to utilize FullStory to your advantage. Thank you again, @Gardner!As promised, here are some helpful resources and tips discussed in today’s session that will help you begin your FullStory journey:When getting started, Gardner has the following tips:Understand the logic of FullStory first through a feature like Segments. Nothing is precious in FullStory. There is no “right thing” to use. Just use FullStory to answer the questions you already have. Utilize the quick filter to piggy back off of other people’s work.To assign names to complex elements like CSS selectors:Named ElementsWhen asking questions like, “How many?”, or “How much?”:Metrics To learn the path users are taking:Journeys (available for Enterprise + Advanced

lindsayFullStorian

published in News and Announcements

Meet our host for next week's Ready, Set, FullStory!News

Hey Community! Next Thursday, August 10th at 9:00 EDT, we have another Ready, Set, FullStory where you can ask an expert your beginner questions live!This upcoming session will be hosted by @Gardner, a Senior Enterprise Customer Success Director here at FullStory! A bit about our host:Gardner is a Senior Enterprise Customer Success Director at FullStory and has spent 10+ years in strategy roles that translate technical complexity into business outcomes. He focuses on turning Digital Experience insights into actionable and quantifiable opportunities for large organizations. A critical element of this work is going beyond digital recommendations to also advise customers on change, organization, and process. He lives in Atlanta and is the proud father of 3 sons.When I asked what his go-to FullStory feature is, he shared that he loves helping people find dead clicks and uncover where something isn’t going well!🚀 You won’t want to miss out on this session with @Gardner! Be sure to register

lindsayFullStorian

published in News and Announcements

Event Recap: Diving Deeper with Data AnalyticsNews

Hey Community! 😄Yesterday we held a one of a kind workshop called Diving Deeper with Data Analytics where our fantastic host @britni, a Senior Onboarding Specialist here at FullStory, guided us through a dashboard template showing us how to break down simple metrics to gain more context and understanding of your data!Britni has some homework for you to continue your learning which I’ll share below:📚Britni’s Homework📚Familiarize yourself with the following Knowledge Base articles: What user and event filters are available with OmniSearch? Defined Events Review the notes Britni included within your dashboard template, like the example below:Use the single metrics provided in each section to further build onto each metric, considering the bulleted ideas included in the notes (Optional -encouraged- step) Share your findings in the Community!You can watch the recording of the session below, or, if you registered for the event, you can use the magic link you received to access the reco

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStory!News

Hey Community! 😊Today we held yet another thought provoking Ready, Set, FullStory! Thank you to those who were able to attend! You asked some fantastic questions that enabled our brilliant host, @Kailey Nelson to share some of her favourite features! Thank you again, Kailey. 💫As promised, here are some helpful resources and tips discussed in today’s session that will help you begin your FullStory journey:The best place(s) to start when first using FullStory:Homepage SegmentsPage Speed Metrics: First Contentful Paint (FCP) Largest Contentful Paint (LCP) Filter segments based on a specific product:FS.identify FS.setUserVars How to view more details between click events:The event timeline in Session Replay Journeys Page Flow2 ways to implement custom events:FS.event Defined EventsTop 3 features people love using:Dashboards- Kailey recommends the Introduction to Dashboards Learn Course Funnels Note + ShareThis week I forgot to ask Kailey the question I ask every host at the end, “Wha

lindsayFullStorian

published in News and Announcements

Join us for tomorrow's Ready, Set, FullStory at 9:00am EDT!News

Hello Community! 😊We’ve got another session of Ready, Set, FullStory tomorrow at 9:00am EDT!I love this 9:00am start time because it allows our friends in North America's east coast to get a bright start to their day, while also giving us the opportunity to engage with attendees from different time zones ahead of us. 🤗Our host for tomorrow’s session is @Kailey Nelson who is a Senior Customer Success Manager, and Dashboard fanatic! If you’re curious about Dashboards, you won’t want to miss this session! To get the most out of your experience tomorrow, please come prepared with some questions you’d like to ask Kailey. If you already know what you’d like to ask Kailey, you can reply to this thread with your questions! 💫If you haven’t registered yet, you can do so here! See you tomorrow! 👋

lindsayFullStorian

published in News and Announcements

New Workshop Alert: Diving deeper with data analytics!

Hey Community! 😄We are so excited to introduce a brand new workshop we put together for you called,“Diving deeper with data analytics: a skill-building workshop for all levels”Since this workshop adopts a hands-on approach, we have a limited capacity for participants, and we wanted you- our Community members- to be among the first to register! 💥Attendees can expect to:1. Receive an event exclusive dashboard templatePrior to the event, a dashboard template pre-loaded with essential adoption, frustration, and performance metrics will be shared, providing a starting point for data exploration.2. Gain best practices for uncovering deeper insightsExperts will guide you through each metric in the template, breaking down and demonstrating how to interpret the data.3. Learn how to harness the full power of FullStory’s capabilitiesSee how to leverage the diverse range of features FullStory has to offer during an expert-led showcase of tools and functionalities.Register here! If you have any q

lindsayFullStorian

published in News and Announcements

Meet our host for the next Ready, Set, FullStory on July 20th at 9am EST!News

Hey Community! 😎We’ve got another Ready, Set, FullStory session coming up on July 20th at 9:00am EST! Our host will be @Kailey Nelson who is a Standard Plus Senior Success Manager here at FullStory! Here’s a message from Kailey:My name is Kailey Nelson (she/her) & I'm a Senior CSM supporting just under 50 commercial or mid-market customers here at FullStory.I have a background in education, med-tech and specialty coffee. ☕ With my diverse book of business as a Fullstory CSM, I get to stay engaged in those industries while learning new ones every day.I am Dashboard fanatic! I don't go a day without building one out for myself or my customers. I wholeheartedly believe you can organize your thoughts, prove value and build compelling cases to support your goals with a FullStory dashboard.Nothing makes me happier than collaborating with our end users and helping them find the solutions they need - Can't wait to see what questions come my way!Be sure to advantage of this time with Kaile

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStory!News

Hey Community! 😊Today we held another Ready, Set, FullStory! Thank you to those who were able to attend. 💛 @MichelleMiller did a fantastic job sharing FullStory’s capabilities with us! Thank you again, Michelle. 💫As promised, here are some helpful resources and tips discussed in today’s session that will help you begin your FullStory journey:FS.event API - this can be utilized to setup a custom event.Getting Started with Dashboards- Michelle says the best place to start with FullStory is playing around with Segments. Performance Metrics- create user experience metrics including Page Load.Data Export (for Advanced + Enterprise plans only)- for pulling very detailed data. FS.getCurrentSessionURL- to retrieve a URL for the current FullStory session in your client side JavaScript. Every week I finish off our session by asking our host, “What question should FullStory users be asking themselves when starting out?” and Michelle’s answer was:What are you looking to answer? Why did you purc

lindsayFullStorian

published in News and Announcements

Post your questions for Ready, Set, FullStory happening this week!News

Hey Community! This Thursday at 3:00pm EST, we have another round of Ready, Set, FullStory: a Q&A for Beginners! This event will be hosted by @MichelleMiller, a Principal Customer Success Manager here at FullStory! She’s been a member of the Success team for 5 years and has a passion for understanding customers needs and helping them find the answer in FullStory. She lives in Atlanta, Georgia with her husband, two kids, and their dog Yoshi. 💛 You may recognize her from hosting our popular How to Build Dashboards webinar series! Our last session was overflowing with so many fantastic questions, we’ll be starting our session off by answering this one from last week:Under journeys, I want to be able to visualize journeys of converting customers from a specific starting page. We have a segment for converted customers, and I can show their journeys from that starting page, but I’m struggling to understand where exactly people are converting because we don’t appear to have a defined pos

lindsayFullStorian

published in News and Announcements

Share your FullStory experience and get a $50 gift card!NO LONGER ACCEPTING REVIEWS

Hey Community! 😊You can help FullStory reach new audiences by sharing your experience on the peer-to-peer review site G2 and receive a $50 Visa or Amazon gift card as a thank you! This offer is available for a limited time. WRITE A REVIEW!

lindsayFullStorian

published in News and Announcements

FullStory + Google Cloud MarketplaceNews

Hey Community! 😊Did you know that we’ve partnered with Google Cloud and have brought FullStory to Google Cloud Marketplace? In the pursuit of making DXI more broadly available worldwide, FullStory users like yourself can now access comprehensive and actionable data across the suite of Google Cloud products!FullStory complements various Google Cloud products, including Google BigQuery, Google Analytics (GA4), and Google’s A/B testing platform partners—all of which drive a unique competitive advantage. 🚀Here’s how you can utilize FullStory with each product:Google BigQuery: FullStory automatically captures all interaction data with a client’s DOM, which can be automatically exported to Google BigQuery for usage in all Google Cloud platforms and products via FullStory’s Data DestinationsGoogle Analytics 4 (GA4): Lean on tools such as session replay, journeys, heatmaps, and frustration signals to enable teams to dig much deeper into GA4 data and discover the root cause of issues impactin

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStory!News

Hey Community! 😊Yesterday we held our first 9:00am EST time slot of Ready, Set, FullStory and the questions were 🌱PLENTIFUL🌱! Thank you to those who were able to attend. 💛 Your participation was so appreciated and we loved when you raised your hand to clarify your questions and get the answers you needed! @Hannah, as always, did a fantastic job sharing FullStory with you all and highlighting the exciting new and old faithful features we have available for you!As promised, here are some helpful resources and tips discussed in yesterday’s session that will help you begin your FullStory journey:Dashboard Text Cards use case tip:Use text cards as a scratch pad to share things you notice in metrics that you want to dig into further at a later date, or, use it to share any helpful points for when others view the dashboardComparing 2 groups in a funnel:Segments = groups of users Create segments of 2 groups of users and apply them to the funnelA/B testing tips:Create a segment for Group A

lindsayFullStorian

published in News and Announcements

Heatmaps Certification CourseNews

Hey Community! 😄Did you know that Heatmaps are now part of our FullStory Product Certification learning path? They not only include click maps and scroll maps, but they are one of the easiest ways to visualize and understand how users engage with your site or app!The on-demand course takes 25 minutes and you will learn:The components of a Heatmap How to run a Heatmap How to interpret a HeatmapHow to access the course:Check out the certification on learn.fullstory.com, and click Get Started. Login using your FullStory credentials. Once you log in, you’ll see a personal learning path that contains all courses, now including Heatmaps.About the Product CertificationThe FullStory Product Certification is the leading certification for a deep understanding of digital experience intelligence (DXI). A FullStory certification illustrates a fundamental understanding of how to use DXI to create better web and mobile app experiences.Take the course to level up your knowledge and start using Heatm

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStoryNews

Hey Community! 😎Thank you so much for attending yesterday’s Ready, Set, FullStory! We had yet another round of great conversations and advice from the brilliant @brenthildebrand! Thank you to those who were able to attend. 😊As promised, here are some helpful resources and tips discussed in the session that will help you begin your FullStory journey:When starting out, Brent likes users to determine whether they are using FullStory proactively or reactively before suggesting how to collect data.Proactively: Start by utilizing Metrics + DashboardsReactively: Start by running searches in Segments + viewing Session Replay (here’s an interactive course on Search and Segments)Most common card types:Single Metric, Metric trends, Dimensionality To get new users to look deeper into their data, Brent suggests people ask themselves the following questions:What is standing out to you from this data? What is missing? What were you expecting to see?Heatmaps is a good place to ask these types of que

lindsayFullStorian

published in News and Announcements

Post your questions for tomorrow's Ready, Set, FullStory!News

Hey Community! 😊Tomorrow we are hosting another Ready, Set, FullStory: a Q&A for Beginners! This week we have the brilliant @brenthildebrand here to answer all of your questions live. Brent has been at FullStory for 5 years, and has helped numerous users reach their business goals with FullStory.Don’t forget to register and ask him all your new user questions!Know what question you’d like to ask? Please share it below to ensure your question gets answered! Have a question and can’t attend? Share it and watch the answer in the recording posted afterwards!Thanks everyone- I’m looking forward to seeing you tomorrow! 😄

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStoryNews

Hey Community! 😊Last week we held another Ready, Set, FullStory and once again had another round of thought provoking questions! 🔥Thank you to those who were able to attend and thank you to our brilliant host @Hannah for your expertise and ability to make complex topics so comprehendible! As promised, here are some helpful resources and tips discussed in the session that will help you begin your FullStory journey:What Hannah tells new users to utilize:Omnisearch barBest practices for setting up Funnels and comparing users:Funnels = users “happy path”. View “happy path” and analyze drop off areas Events must be in exact order Dig into session replay Utilize filter options: Compare users + Group by property How to determine “happy path”:Create cohorts of users through Segments Dive into sessions of Segments Utilize Journeys feature if you have access Think about “key actions” Creating a Dashboard:A way to take funnels, metrics, and segments and organize them in a customized way D

lindsayFullStorian

published in News and Announcements

Register for Ready, Set, FullStory: a Q&A for Beginners!News

Hey Community! 😊Next Thursday, April 27th at 3:00pm EST, we’re hosting another Ready, Set, FullStory: a Q&A for Beginners!This event is a 45 minute live Q&A session where you can ask @Hannah, a FullStory Customer Success Manager any of your beginner FullStory questions!Some topics we have covered in past sessions are how to filter and identify users, common metrics FullStory users rely on, and how to unpack rage clicks to name a few. I also finish every session by asking the host, “What question should FullStory users be asking themselves when starting out?”. 🚀 Register for our next session here! If you have a question you’d like answered, please share by replying to this thread. I’ll be recording the webinar so if you cannot make it, you can watch your question answered live! 😊I hope to see you Thursday! Have a wonderful weekend! 😎

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStory!News

Hey Community! 😊Yesterday we held another Ready, Set, FullStory and we had some fantastic questions! 🔥Thank you to those who were able to attend and thank you to our incredibly savvy host @brenthildebrand for enlightening us with your wise FullStory advice!As promised, here are some helpful resources and tips discussed in the session that will help you begin your FullStory journey:Most popular FullStory tools:Segments, Metrics, FunnelsOther activities you can track:Filter Dictionary“Big 3” most common metrics:Page/URL visits, Click Events, Frustration SignalsHow to combat Rage Click false positives:Prevent elements from being classified as Rage Clicks/Dead ClicksIdentifying users:FS.identifyDetermining how long it takes users to complete a series of pages: Interpreting Funnel data (Median time to convert)Conversions (available for Enterprise + Advanced plans)Set alert notifications for certain users:Segment Based Alerts (Enterprise + Advanced plans)Webhooks (all FullStory plans

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