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Event Recap: How to Build Dashboards for Customer Support

  • 16 November 2022
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Hey Community! 😄

Yesterday we held the workshop How to Build Dashboards for Customer Support and it was fantastic!

Thank you to those who could make it out! You had so many great questions for the team and prompted quality conversation and solutions!

A special shoutout goes to Christine for requesting a demo of how to retrieve a session URL at the time of data capture, and to@DataSeed99 for sharing his tips and hacks with the audience!

When our presenter Tym was asked what a really common mistake is that people make when creating dashboards, he reiterated the importance of triple checking your time ranges to ensure the correct data is being pulled. ⏱

Tym’s top tips for building dashboards are:

  1. Anticipate the kind of dashboards you’ll need. Build them now instead of waiting.

  2. When comparing a dashboard to a segment, we generally suggest you utilize a segment with User filters over Event filters.

  3. Check time ranges across metrics, dashboards, and segments.
  4. Use CSS selectors. They allow you to specify what data you need, otherwise you may be pulling too much data.

A list of resources you’ll want to lean on to help with these dashboards are:

For those of you who attended live or watched the recording, we asked you to share a Tip or Trick you learned from our session on our Tips + Tricks page! If you complete this task, you'll be automatically entered into a draw where 10 winners will be selected to receive a FullStory Community travel mug! Winners will be announced this Friday! 

Another big thank you to those of you who have taken the time to fill out the post event survey! Your feedback means so much to us because we want to ensure we’re giving you the best experience possible. So far, we’re so glad to hear a lot of you really enjoyed the session and are hoping for more events like this! You can join us on Tuesday, December 6th for our next session called How to Build Dashboards for Marketing Managers! In the meantime, we recommend signing up for our Metrics & Dashboards Learn Course to get a step-by-step walkthrough online. 

 

Please click here to watch the recording of the workshop!Â đŸŽ„Â Passcode: F1JZsR?5

 

 Thank you again, and looking forward to our upcoming workshops ahead!Â đŸ’«

 


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