Product Analytics

Help with metrics, dashboards, funnels, and more

  • 39 Topics
  • 130 Replies

39 Topics

M
mentat-analyticsDX Enthusiast
asked in Product Analytics

How is "Median Time To Convert" calculated?

Hi there!I’ve built a funnel and am using the “Median Time To Convert” to look at funnel completion time. However, the number being given is a lot lower than I expected, even when looking at completions between many sessions instead of just one. So I wanted to clarify how this metric is calculated: For each user, does it measure the time spent in the product between the two events, or time elapsed between the two events? For example:My funnel is between “Page Viewed” and “Order Completed. I trigger “Page Viewed” today at 4pm, then browse for an additional 10 minutes. I don’t use the product til the tomorrow when I browse for 20 minutes then trigger “Order Completed” at 4pm. Is my conversion time in this scenario calculated as 30 minutes (10 + 20) or 1 day (4pm tomorrow - 4pm today)? 

1
lindsay
FullStorian
5 hours ago
A
AmirNew Contributor
asked in Product Analytics

Accounts level metrics

As a PM of B2B platform, is there a convenient way to get metrics, funnels, etc. at the account level (vs. user level)? I find that FS has a lot of capabilities that are related to the user activities but I didn’t find a good way to measure the account level  

3
lindsay
FullStorian
21 days ago
V
viniciusNew Contributor
asked in Product Analytics

Detect tab change

Hello!I’m Vinicius and I work for iBanFirst, an FX services provider.Our clients can do currency conversions in our platform. One of our hypothesis is that, when they’re in the conversions page, they change tabs to compare it with other FX providers (our competitors).We would like to calculate how many clients switch tabs and come back when they are in the conversion screen. Do you know if this is possible with the Tab feature?Thanks a lot!

4
megan
FullStorian
1 month ago
M
mhujsakNew Contributor
asked in Product Analytics

How do I create a report/dashboard that shows errors grouped by the pages the errors occur on?

(I’m brand new to full story so sorry if this is covered somewhere else.  Please point me to the right place if it is.)We’re tracking some intermittent issues.  I’d like to capture when our users get an error page, and group it by which page they were on when they got the error.Metrics over time would be helpful too.  At a minimum I’d like to see data for daily, weekly, and monthly views (users accessing this feature are getting errors x amount of times per day/week/month).  Even better if I can do a plot over time of day and day of week.  We may be able to isolate usage trends, load issues, or conflicts with batch jobs if I can get better granularity.I really nice to have is if I can organize these errors by the console error that is returned with the error dialog box.  Then we would know that we are grouping apples with apples.Thanks for any help! 

1
stevenshyne
1 month ago
E
EmilyNew Contributor
asked in Product Analytics

Clicks vs. Visited Page

I’ve been trying to see how often users are looking at a certain feature. I set the metric to Events and filter for a certain segment. I get a higher number when I set the event to “visited page is *feature page*” rather than when the event is “clicked text is *feature*”. Why is there a difference in numbers?

1
stevenshyne
1 month ago
E
EmilyNew Contributor
asked in Product Analytics

Top Users List

Is there a way to get a longer list of top users instead of only 5?

1
megan
FullStorian
1 month ago
JinalPatel
JinalPatelNew Contributor
asked in Product Analytics

Combining Dashboards

Is there a way to combine dashboards into 1 folder or one large dashboard without manually inputting all charts into one space?

1
lindsay
FullStorian
2 months ago
I
InMoMattNew Contributor
asked in Product Analytics

Can users be segmented by hourly traffic?

Is there a way to segment users hourly? I want to focus our sessions on those within peak hours of usage within a day.  Or even highlighting that time period in a chart Metric?

2
I
2 months ago
L
leah.rNew Contributor
asked in Product Analytics

Track tab visits before action

I’m trying to generate metrics for confusion on a page by way of how many times users click on certain tabs before finding the one they’re looking for and making some action (click, entry, etc.). Any advice on how to create this metric?

1
lindsay
FullStorian
2 months ago
R
RobbieANew Contributor
asked in Product Analytics

Existing Funnels and New Dashboard

Hi,I had created several funnels for my conversion tracking. However, when I started a dashboard, I don’t see any where to use my existing funnels. (I have to recreate them aka copy/paste.) Is there away to leverage existing funnels on dashboards?Thanks community! Robbie

3
lindsay
FullStorian
2 months ago
V
victoriaNew Contributor
asked in Product Analytics

Metric that tracks how many user has left on a loading page

Hi!I would like to know how many of my users are leaving my website because the loading time was too long. Do you have any idea of how I can track this? ie the number of session that ends on a loading page?It’s not exactly a loading page, is have the loading spin on any page / waiting for a request to be finished.  Thank you!

2
V
2 months ago
DataSeed99
DataSeed99DX Obsessed
asked in Product Analytics

Is it possible to know the average number of Tabs a user have during their session?

Now that we can see when users interact with multiple tabs during their session, I wonder how we might be able to know on average how many they have open. I have seen some consistent-ish behavior where users have their Cart on one tab and product details page in many others. Knowing if this behavior is consistent across a broad audience would inform us in the future if we should provide an alternative to open certain documents or pages in a new tab.

3
T
FullStorian
2 months ago
S
smallchonkerDX Enthusiast
asked in Product Analytics

Bounce Rate as a metric?

Hello!I’m new to Fullstory, and I’m trying to create a dashboard to include a card for average bounce rate.I’m not sure if I’m setting the card up correctly, but I’m trying to set it the following way Metric => Unique SessionsEvent => Visited Page => any - when Time since Session Start is less than 5 secondsdivided by Metric => Unique SessionsEvent => Any activity Does this look right? It seems like we can get this information through Segments, but I’m trying to create a card for it. I thought about using Time on Page, instead of Time since Session Start, but I’m interested in capturing people leaving after initializing a session, rather than leaving after visiting any page. Thanks in advance!

6
DataSeed99
2 months ago
F
Felicia ThelenNew Contributor
asked in Product Analytics

Maximum number of Dashboards, Metrics, or Segments?

Is there a maximum number of Dashboards that we can create? Is there a maximum number of Metrics that we can create?Is there a maximum number of Segments that we can create?

1
stevenshyne
3 months ago
S
SharfNew Contributor
asked in Product Analytics

Can we create generic dashboard & check values for different segment without duplicating the whole thing?

Most of the time dashboard remains same and we want to change the segment as filter same as that of date period filter which present in dashboard, how can we do it without duplicating? 

3
lindsay
FullStorian
3 months ago
R
rabbetNew Contributor
asked in Product Analytics

Metrics: Divide event data by an organizational trait?

Hi, I’m trying to use metrics as follows but am getting stuck.On my app, I have Users that belong to Organizations, and within those Organizations there are Projects.Users take actions in the app, which we send to Full Story as Custom Events using the API. And it’s easy to find things like how many times Event X happened, segmented by Organization. That’s all good.On the other side, I want to be able to divide the number of times Event X happened, by the number of Projects in that User’s Organization. Because my customer Organizations have varying numbers of projects and I want to “normalize” their Event X activity based on how many Projects they have.I tried sending up the count of Projects as a trait of the user - User.organizationProjectCount. I can see this coming through on the user’s profile correctly.However, when trying to divide these things in the metrics, it only looks like I can divide a count of Events by another count of Events. I found where I can “filter” the events dow

3
lindsay
FullStorian
3 months ago
S
smallchonkerDX Enthusiast
asked in Product Analytics

Calculating how many users did not view an element below the fold?

Hello,I have an element on a webpage that is below the fold, depending on the monitor and device you’re viewing the webpage.I’m trying to calculate the number of users who did not view said element.The formula I came up with is( Watched Element => Element => Visibility Not in Viewport ) / ( Watched Element => Element )My interpretation of this is, get the number of users who did not view the element while on the webpage, divided by number of watched element impressions?Does this make sense? Thanks in advance!  

1
lindsay
FullStorian
4 months ago
K
kdobrothNew Contributor
asked in Product Analytics

How to count users who change selections on a dropdown menu.?

Is there a way to search for users who make more than one selection on the same dropdown? We have a dropdown where additional information appears after a selection is made. IN session replay, I do see that some users change their selection at least once after viewing the additional information. I’d like to count:How many people do change their selection? How many times do individual people change their selection?

2
stevenshyne
4 months ago
M
maxlovesdataNew Contributor
asked in Product Analytics

View all page views by user over period of time

Hi, I am new to Full Story and somewhat familiar with other similar analytics platforms. I am struggling to get a list of all page views by user for a period of time (last 6 months). Does anyone know how I can do this?This is usually pretty straightforward, but I can’t seem to figure it out. This could be an issue specific to my setup but I am out of ideas.

9
lindsay
FullStorian
4 months ago
D
David Kyle ChoeNew Contributor
asked in Product Analytics

Filtering Users at Scale

Hey y’all, I have two questions related to user filtering and segmentation.  My client currently is running cohort based experiments and wants to sandbox dashboards to those cohorts. Each cohort has a unique user base and we do not want users from previous experiments to be tracked. What we’ve been doing to date is going into each card in the dashboard and filtering out for two groups: The internal team The previous cohortsThe issue is that it’s not scalable because there are up to 20 cards on each dashboard and there could be hundreds of users that need to be filtered out.  Does anyone know of a more scalable solution here? Or even a way to make a global change or even some more technical solution that could solve?

12
lindsay
FullStorian
4 months ago
N
Nicolas RNew Contributor
asked in Product Analytics

Is it possible to add multiple operators for a metrics

Hello everyone,To create a cart abandonment rate metrics, I would like to do a formula with more than one operator : 1 - (Users completing an order / Users adding a product to cart)Is there a way to add more than one operator to create these kind of metrics ?Thanks a lot,Nicolas

5
lindsay
FullStorian
6 months ago
R
rcaddenNew Contributor
asked in Product Analytics

Non-Linear Funnel?

I’m trying to build out funnels for some key clients that are lead-gen focused. I have the “Form Submission” funnel, which is just two steps - did they get to the form, and did they submit the form. HOWEVER, I also have “Full” form funnels setup, because I want to be able to see the drop-off - how far into the contact form did they get before they gave up and exited. However, after comparing the two funnels, I’m seeing some discrepancies which seem to stem from two issues, both tied to the linear requirement of funnels:Users who have autofill turned on, when that autofill doesn’t have information for all of my fields. For instance, if the fields are First Name, Last Name, Professional Title, and then Email. First Name, Last Name, and Email get updated by the autofill, and then they manually update Professional Title. However, this means they went out of order, and it looks like they dropped off after Last Name (because Email was updated next, instead of Professional Title).  This is al

1
lindsay
FullStorian
7 months ago
P
PaulieOLithicNew Contributor
posted in Product Analytics

Let's talk Dashboards!

Hi Folks,Been busy building dashboards over the last month or so (it’s a lot of fun). I’ve gotten a bunch of ideas from the following articles, and also from the Dashboards for Product Managers webinar:Product Analytics DashboardMobile AppsMarketing DashboardCustomer EngagementI’m curious to know what else are you all tracking? What Dashboards have you built, and why? And any cool cards or metrics that you would care to share, I’m open to more thoughts and ideas

4
lindsay
FullStorian
7 months ago
DataSeed99
DataSeed99DX Obsessed
asked in Product Analytics

how to find when someone visits a page immediately after clicking something?

We have a search suggestion that is visible when you start typing on our search bar...we want to know how many people visit a particular page right after clicking a suggested term. We are thinking some suggestion terms are taking customers to the wrong page. I tried doing funnels but as you may expect other activities happen in-between the actions I want….basically the same for segments so not sure what else to try

8
DataSeed99
7 months ago
DataSeed99
DataSeed99DX Obsessed
asked in Product Analytics

Can you exclude a custom event on a funnel?

I have this funnel with three steps and I was wondering if I’m maybe approaching this the wrong way. But I wanted to basically make sure a custom event is NOT included in the funnel. On the image below you only see the first two steps...there is one more BUT, is there a way to said:Custom Event → Is not → no_resultsOr am I approaching this the wrong way? The no_results page will have a URL that starts with /c/ and the no_results page will also have the named element ‘search within’ which is why I’d like to exclude clicks on that element from the no_result page. Also the no_result page is not label as a ‘Page’ in FS since I don’t have a good way to do that, the URL is not unique, so we’re using the API event instead. Otherwise I could probably do another filter to avoid referrer URL is ‘No results page’ but...can’t do that, lol 

2
DataSeed99
7 months ago

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