Microsoft Teams

Hey Community!¬†ūüôčūüŹľA lot of our users rely on Microsoft Teams as their¬†primary internal communication hub, and with that, we want you to be able to share¬†FullStory insights with others in your organization in the most efficient way possible. That‚Äôs why we‚Äôve created the Microsoft Teams integration! This¬†integration will allow you to easily¬†share insights about FullStory sessions to a specified Teams channel¬†through a session link.¬†ūüėÖ¬†To enable and set up the integration for all FullStory users to access, an admin or architect will need to do the following:Log in to FullStory. Navigate to Settings > Integrations > Manage. Click the Install button next to Microsoft Teams.After it‚Äôs installed, each user can manage their own integration by doing the following:Navigate to Settings > Integrations > Manage. Click the Install button next to Microsoft Teams. A box on the right side will prompt you to authorize Microsoft Teams. Click Authorize and enter your Microsoft Teams workspace domain name on the following screen. Now, FullStory has permission to post to Microsoft Teams and you'll be able to choose a channel where FullStory sessions will be shared. This is also where you‚Äôll enable and disable the integration.Turn on Auto-Send new notes if you want all shared sessions to be sent to Microsoft Teams by default or turn it off to pick and choose which sessions to share.¬†If the Auto-Send new notes toggle is turned off, you can manually send selected sessions through sharing from session replay or sharing from an inside session.For more information on the Microsoft¬†Teams integration such as detailed steps of how to manually send sessions as well as converting access mode¬†please review this Knowledge Base article here.¬†A few of our Community members were part of this beta testing group:¬†@DataSeed99¬†@lukemt¬†@mo 1¬†@NileshGupta. If you have any insight for¬†folks using the Microsoft Teams integration for the first time, please share it below!¬†If you‚Äôd like to sign up for beta testing opportunities, please subscribe to¬†the Product Lounge!¬†Please share any questions or comments below!

Related products:FullStory

Metric Insights

Hey Community!¬†ūüėĄWe understand that as FullStory users, you‚Äôve got a considerable task on your hands digging into data, creating metrics and dashboards, and tracking changes in that data. We know this experience can be time consuming, so we‚Äôve lightened your workload by automatically generating insights where there are interesting trends or anomalies in your data through¬†Metric Insights!This new feature will help you quickly identify thought-provoking patterns or concerning changes at a glance.Benefits of Metric Insights:Metric insights reduce the time to value helping you quickly spot less obvious trends Everyone in the organization sees the same insight Metric insights can be shared easily across your organization¬†with a description and data visualizationThree types of Metric Insights:Average Trend Insight Volatility Trend Insight¬† Average Gap Trend InsightAverage TrendWhen the current average value is compared to a previous average value and there is a significant change, we will detect and report the direction (increase/decrease) of the change along with the percentage or exponential change when comparing the two averages.Volatility TrendThis insight points out the change in standard deviation of the current timeframe compared to the average standard deviation across a previous time frame. This reports the direction (increase/decrease) of the volatility change along with the percentage change when comparing the two averages.Average and Gap TrendThis insight type is only found on trend metrics with grouped properties. With this type, you can see dimensionalized views of your metric over time. The values generated are aggregates over the time period you‚Äôve selected from the metric definition.Viewing Metric InsightsThree primary views for metric insights within FullStory:The Metric Index View The Metric Detail View The Insight Detail PageMetric Index ViewFrom Home, navigate to Metrics. This page provides a list of all active (and archived) Metrics within your FullStory account. Additionally, there is a column labeled Recent Insights. This is the first place you can quickly start to see metric insights in action.The Metric Detail PageTo learn more about an insight, click on the name of the metric. Then on the following page, click the Insight button in the top right corner. The button will indicate the number of insights available on the metric, both recent and older.The Insight Detail PageClicking into any insight on the Metrics page or Metrics detail page will take you to an insight detail page.¬†For more information on Metric Insights, please check out our Knowledge Base article here!¬†Feel free to leave any questions or comments below!¬†

Related products:FullStoryFullStory for Mobile Apps

Retention Charting

Hey Community!¬†Building a successful digital product isn‚Äôt just about acquiring new customers‚ÄĒyou also have to retain your existing users.¬†Measuring retention and improving your products¬†to keep users coming back needs to be an essential part of every digital strategy. And given macro economic conditions, it‚Äôs more critical than ever to focus on retaining existing customers.That‚Äôs why we‚Äôve created¬†Retention Charting!¬†Retention charting visualizes user engagement by tracking the number of¬†users¬†that return to a specific event after another over time.¬†This feature is currently¬†in Beta for all Enterprise and Advanced users.By running a Retention Analysis, you can:Find the answers to improving retention, without gaps in your data or lack of user context.¬† Find the answers to increased retention, with fully indexed, searchable data. Optimize your experience to keep users coming back.Configuring a Retention AnalysisAt its core, Retention measures the amount of time between two different user events. To measure this amount of time, you just need to tell FullStory what those events are.Step 1:¬†Choose the Starting EventStep 2: Choose the Returning EventStep 3: Choose your Retention Display¬†Step 4: Select a Segment, Group By, and Time Range (as needed)¬†Interpreting Retention DataThere are two ways to visualize and interpret retention data in FullStory: Retention Curve and Retention Table.Retention CurveRetention Table¬†For more information on events, how to configure a Retention analysis and the value behind it, please check out our¬†Knowledge Base article here! Log in with your FullStory credentials to access the article.Feel free to leave any questions or comments below!¬†

Related products:FullStory

Avoid unexpected data gaps with Session Overages

Hey Community!¬†The holidays are fast approaching, which means you may see¬†an influx of traffic to your website!¬†FullStory plans¬†include¬†a set number of sessions that you‚Äôre able to capture within a given cycle, and typically when you‚Äôve¬†reached your contractual session limit,¬†data capture within your account is¬†paused until the start of your next monthly or annual usage cycle.We know it can be tough to predict these traffic spikes, especially around this time of year and having to re-negotiate your contract to keep recording sessions can be frustrating.That‚Äôs why we‚Äôve introduced Session Overages- a feature that allows your team to continue to capture sessions after you‚Äôve exceeded your limit.How does it work?Session Overages provide a convenient, temporary way to maintain data completeness if your traffic unexpectedly rises due to seasonality, promotions, or other external factors.¬†These also help in the case that you don‚Äôt have sufficient time to adjust your contractual session limit before running out of sessions.Overage charges are applied in increments of 1 session block (100k sessions) at a time, and tracked separately from your accounts contractual session limit.¬†At the end of the session usage cycle, your account will be charged for each block consumed at the current overage rate.¬†FullStory‚Äôs dashboards and long-term Product Analytics are more valuable when your data is complete and¬†Session Overages can help keep it that way.¬†ūüėé Opt in to Session Overages one time for peace of mind going forward.¬†To read more details about Session Overages and how to opt-in, please read this Knowledge Base article here!Feel free to leave any questions or comments below!¬†¬†

Related products:FullStory


Hey Community!We’ve heard lots of feedback from you about how much you love using our Heatmaps feature. It has helped you visualize how users engage with your pages and gather behaviour insights to improve your site and better meet your customers’ needs. We love to see it!We’ve also received feedback from you on how Heatmaps could be easier to access and utilize, which is why we’ve gone ahead and added Heatmaps to the Explore navigation menu and amped up it’s range of usability!Here’s where you’ll be able to find Heatmaps now:Now, you’ll be able to create, edit, duplicate and archive Heatmaps just like you can with any other object in your DX Library. You can also analyze Heatmaps by time period, segment, and device type to understand how users click and scroll through your experience. We’ll even show you elements that are Rage Clicked, Error Clicked, and Dead Clicked, plus related page view and Time on Page metrics! And last but not least, you can easily export your Heatmap to a PDF to share them easily with your IRL team.To read more about the above improvements we’ve made and how you can take advantage of Heatmaps, check out the Introduction to Heatmaps Knowledge Base article.For a more in depth learning experience on how you can best utilize Heatmaps, please check out the new Heatmaps Learn Course here!Feel free to share your comments or ask any questions below!

Related products:FullStory

SwiftUI Support

Hey Community!We love to see the developer landscape introducing new and improved ways of app development like SwiftUI! As it grows in popularity, we want to ensure you are able to utilize this declarative framework within FullStory, which is why we now support mobile apps developed by SwiftUI!Note: Using this feature requires FullStory for Mobile Apps.What’s different in FullStory with SwiftUI?Implementation: If you have apps developed with SwiftUI, you must take a code-first approach to privacy (to unmask/exclude views). You cannot set privacy rules through FullStory the app (FSTA); you must tag it in the code. Session Replay: Session Replay is fully functional and performant out of the box. However, views cannot be selected (or unmasked) + no selectors are surfaced for SwiftUI views unless you are on 1.27 and use SwiftUISelectorVersion for views you’ve manually attributed code-first. Analytics: You can achieve full FullStory for Mobile Apps Analytics capabilities with FS.addClass. Once the selector is unmasked, FullStory is a fully functional tool.For a full explanation of the differences, please check out What’s different in FullStory with SwiftUI?How do I integrate FullStory into a SwiftUI App?Implementation of FullStory with SwiftUI apps is a simple task on the daily to-do list taking you far less than a days work.Here’s what you can expect:Explicitly enable SwiftUI support for your application Directly annotate any attribute you want to query Enable Stable SelectorsFor the detailed steps of this implementation, please read Integrating FullStory into a SwiftUI App.Feel free to share your comments or ask any questions below, or if you’d like to continue the conversation with other Mobile App users, please join our new FullStory for Mobile App Users group here!

Related products:FullStory for Mobile Apps

Simplified data management

It‚Äôs important that your entire organization trusts¬†and understands¬†the way you¬†structure your FullStory data. To that end, we‚Äôve made it easier for Admins and Architects to quickly label, define, and manage events, properties, pages, and elements in one central location.Data Management in FullStoryHow it worksIn FullStory, go to Settings >¬†Data Management. Here you‚Äôll find streamlined categories for Events, Properties, Pages, Elements, and Indexing.¬†EventsIn the past, FullStory categorized events as either Defined Events or Custom Events based on their source of origin. Now, you can find all Events in one table and filter by source.PropertiesAll page, user, and event properties you set via the API will appear here for you to review, manage, and archive.PagesSee all of your pages in one glance and quickly understand if they were API-defined, user-defined, or learned by the FullStory algorithm.¬†ElementsIn the past, FullStory categorized elements as Named Elements or¬†Watched Elements. Now, Elements are all one-in-the-same. You can still give elements a human, readable name, choose to watch them, and exclude them from frustration signals‚Äďyou‚Äôll just do so from one central spot.IndexingIf you‚Äôre using Element Attributes, you‚Äôll find them all here. Use this table to quickly understand how element attributes¬†appear in search and page analytics.¬†¬†Learn MoreCheck out our Data Management Knowledge Base¬†article, or reach out in the comments below.¬†

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Introducing FullStory Home, your digital intelligence HQ

Today, we’re releasing a reimagined home experience in FullStory. Home is designed to speed up your workflows, provide easy access to FullStory’s full suite of tools, and give you a personal workspace for your own DX exploration. Think of Home as your digital intelligence HQ. You can quickly access the metrics you care about most, all in your personal Home experience. The new Home experienceNote: The new Home experience is rolling out to all users over the next week. If you don’t see it yet, you will very soon! How it worksWhen you first log in, you’ll land on the Home page right away. Home includes: The Omnisearch you know and love  Quick actions that swiftly create new analyses with a single click  A drag-and-drop workspace, pre-populated with insightful visualizations and ready to be customized with your own  You’ll also see a new navigation experience that makes exploring FullStory simple and easy. The collapsible sidebar unlocks an edge-to-edge view of your workspace, and the sidebar’s persistent, searchable Library provides easy access to all of your objects.As you explore, you’ll notice that Omnisearch is now everywhere. We’ve infused Omnisearch into every field possible across the app so you can quickly find exactly what you’re looking for while building metrics, funnels, segments, and more.  Learn moreWe know this is a big change, and we’ve only scratched the surface in this post. For more detailed information on the ins-and-outs, check out the FullStory Home Resource Hub. Consider this your go-to spot for all things Home, including Knowledge Base articles, training videos, and interactive learning courses. And of course, the community is here for you too! Comment here or start a new topic with any questions and we’ll be here to help. 

Related products:FullStory

Monitor sessions for PII with Detections

With features like Private by Default and Form Privacy, FullStory helps you prevent the capture of sensitive or Personally Identifiable Information (PII). But, what happens in the event you do capture something that puts you or your end users at risk? Our newest feature, Detections, helps protect you in exactly this scenario! With Detections, you’ll immediately identify when, where, and what type of sensitive PII may have been captured and take swift action to remediate the issue.Note: Detections is now available to a subset of customers and will be available to all customers later this year. If you’d like to get started with Detections, sign up here to join the next release. How it worksFullStory monitors your data and looks for patterns that indicate PII may have been captured. When we identify data that may be a credit card number or password, we flag it immediately with a Detection Event. Then, FullStory Admins can review the event, confirm that sensitive data was captured (or mark the event as a false positive), and immediately create a new mask or exclude rule to prevent the issue from recurring.  Get startedDetections is now available to a subset of customers and will be available to all customers later this year. If you’d like to get started with Detections, sign up here to join the next release.  Learn moreCheck out our Knowledge Base for more details on Detections, or take our Privacy 101 course for a refresher on all things Privacy at FullStory.   

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