Introducing: Spaces! 🚀⭐đŸȘ

Houston, we have a new way to collaborate in FullStory. Soon, you can opt into a new FullStory experience called Spaces. Spaces make it easy to quickly access the data used by your team’s experts. Spaces are a new way to collaborate with colleagues, organize your FullStory objects, and focus on the data that matters most. Here are the details you need to know: Plans: FullStory Free, Business, and Advanced customers will have one Space, while FullStory Enterprise customers can create unlimited Spaces. Navigation: You’ll notice new navigation that gives you faster access to creating data and analysis objects in FullStory after you opt-in. Easing in: Don’t worry—this update won’t interrupt your current FullStory workflows. You can opt-in or out anytime during the beta period to get used to the new experience. Enterprise customers can opt-in early starting November 15th. Free, Business, and Advanced customers can opt-in starting in early December. Spaces will be enabled for all customers in January. Want to learn more? Join us on Thursday at 2:00 Eastern for Setting up Spaces, where we’ll review functionality, tips for getting started, organization best practices, and more. As always, we’re here to help with any and all of your burning questions! Ask them below (and bookmark our Knowledge Base articles for easy access).  Bonus: Create a new space in your account, and share a screenshot in the thread below! We’ll choose 3 winners and send them a Community Mug on November 22nd 😀 p.s. Privacy first! Redact any sensitive info, or just share a screenshot of the name of your space like so 😀   

Related products:FullStory

The Latest and Greatest: FullStory's Release Roundup đŸ”„

The FullStory Product team has been hard at work this quarter! Here’s a quick recap of features and updates that are now available–crafted with your team’s need for richer insights and smoother experiences in mind. What’s new?Visualize the connection between specific on-page interactions and conversion rates with Conversion Maps. Quickly enhance the user experience and engagement by delving into the 'why' behind performance data and monitoring trends.   FullStory for Mobile App users can quickly gauge user preferences and pinpoint app exit reasons with Mobile Heatmaps. And now, even more businesses can bring the FullStory features they love from their website to mobile with expanded support for apps built using Cordova, Capacitor, Ionic, and Jetpack Compose.   Stay informed on the go with Metric Alerts in Slack and Microsoft Teams. Teams can set alerts for critical metrics—ensuring they never miss out when numbers deviate from the norm.   Visualize the connection between specific on-page interactions and conversion rates with Conversion Maps. Quickly enhance the user experience and engagement by delving into the 'why' behind performance data and monitoring trends.   FullStory for Mobile App users can quickly gauge user preferences and pinpoint app exit reasons with Mobile Heatmaps. And now, even more businesses can bring the FullStory features they love from their website to mobile with expanded support for apps built using Cordova, Capacitor, Ionic and Jetpack Compose.   Stay informed on the go with Metric Alerts in Slack and Microsoft Teams. Teams can set alerts for critical metrics—ensuring they never miss out when numbers deviate from the norm.Questions?We’re here to help, so let us know in the comments! 👇

Related products:FullStoryFullStory for Mobile Apps

Session Replay Error Events Enhancements

Hey Community! 😊We know that when watching a session, you may come across an error event that you want to investigate further. We understand this process is an important part of your DX analysis and transitioning from qualitative to quantitative analysis can be a timely endeavour. That’s why we’ve enhanced this experience so with just one click, you can Zoom out on error events in session replay and easily transfer from a qualitative to a quantitative analysis without interrupting your workflow. How to view, explore and save these out-of-the-box error event metrics:From the event stream, click the upward-pointing blue arrow that appears next to the error event you are investigating. A pop-up modal appears with three pre-made metrics that help you immediately discover how often this error has occurred and how many users were affected, all while staying in session replay.Here are the steps on how to view, explore and save these out-of-the-box error event metrics.While viewing a session, locate the error event in the event stream. Explore the event by clicking the blue arrow. Explore the pre-made metrics that appear in the pop-up window. For further and optional analysis, click into any of the pre-made metrics. A new tab will open taking you to the metric definition so you can immediately begin scoping the event further. Save and rename any of the metrics as you see fit.For more information, please check out this Knowledge Base article here! Please thread any questions or comments below! 

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Tabbed Browsing

Hey Community! I am very excited to announce the release of a highly anticipated new feature called Tabbed Browsing! Tabbed Browsing helps you understand the way users open and close tabs as they browse your site. Instead of seeing one page play all the way through, then jumping to the next page, we instead can see a user jump from one tab, to another, and back again. Visualizing behavior across one or multiple tabs can help you better evaluate, analyze, and optimize your users’ digital experience. 😄Getting Started with Tabbed BrowsingOpen a session you’d like to explore and note the tabs at the top of playback. A blue dot indicates the user’s active tab. View inactive tabs by clicking on them. This will automatically pause replay. Click play on the session to resume watching the user's active tab. Optionally, view tabs the user has previously closed using the “Include closed tabs” toggle. When toggled on, you’ll see tabs the user closed during their session in playback. These tabs are not clickable, but they help provide an accurate representation of the user’s tabbed browsing journey.Tabbed Browsing not only allows you to watch an accurate recreation of your end users’ browsing experience, but it also gives you a more intuitive playback experience.You can read more about Tabbed Browsing in our Knowledge Base article here. Please don’t hesitate to share you questions, comments, or excitement by replying to this thread below!Â đŸ’«

Related products:FullStory

Heatmaps "More Actions" Menu

Hey Community! We know you love viewing the Heatmaps feature and want to ensure that creating and managing elements is as efficient as possible. That’s why we’ve enhanced the way you can interact and engage with Click Maps within Heatmaps by creating a “More Actions” menu! This menu allows you to name CSS selectors and edit existing elements without abandoning the Heatmap.How it works:If an element within a click map has not yet been named, it probably should be! Admins or architects can now click Create Element from the menu shown within the element’s card on the right side of the click map. This will open up the Create Element modal. To learn more about naming elements, you can read our Named Elements article. If the element has already been named, you can edit it following the same steps.Similar to Page Insights drawn from Session Replay, this new feature allows you to take action on the spot. It also gives you the ability to watch sessions for users who clicked on a specific element, rather than viewing a long list of sessions for users who met page criteria within the configured Heatmap. We know this has been a requested feature and we hope you enjoy this smoother experience within Heatmaps! To read more about this enhancement, please check out our Knowledge Base article here. Please thread any comments or questions below!  

Related products:FullStory

Microsoft Teams

Hey Community!Â đŸ™‹đŸŒA lot of our users rely on Microsoft Teams as their primary internal communication hub, and with that, we want you to be able to share FullStory insights with others in your organization in the most efficient way possible. That’s why we’ve created the Microsoft Teams integration! This integration will allow you to easily share insights about FullStory sessions to a specified Teams channel through a session link. 😅 To enable and set up the integration for all FullStory users to access, an admin or architect will need to do the following:Log in to FullStory. Navigate to Settings > Integrations > Manage. Click the Install button next to Microsoft Teams.After it’s installed, each user can manage their own integration by doing the following:Navigate to Settings > Integrations > Manage. Click the Install button next to Microsoft Teams. A box on the right side will prompt you to authorize Microsoft Teams. Click Authorize and enter your Microsoft Teams workspace domain name on the following screen. Now, FullStory has permission to post to Microsoft Teams and you'll be able to choose a channel where FullStory sessions will be shared. This is also where you’ll enable and disable the integration.Turn on Auto-Send new notes if you want all shared sessions to be sent to Microsoft Teams by default or turn it off to pick and choose which sessions to share. If the Auto-Send new notes toggle is turned off, you can manually send selected sessions through sharing from session replay or sharing from an inside session.For more information on the Microsoft Teams integration such as detailed steps of how to manually send sessions as well as converting access mode please review this Knowledge Base article here. A few of our Community members were part of this beta testing group: @DataSeed99 @lukemt @mo 1 @NileshGupta. If you have any insight for folks using the Microsoft Teams integration for the first time, please share it below! If you’d like to sign up for beta testing opportunities, please subscribe to the Product Lounge! Please share any questions or comments below!

Related products:FullStory

Metric Insights

Hey Community! 😄We understand that as FullStory users, you’ve got a considerable task on your hands digging into data, creating metrics and dashboards, and tracking changes in that data. We know this experience can be time consuming, so we’ve lightened your workload by automatically generating insights where there are interesting trends or anomalies in your data through Metric Insights!This new feature will help you quickly identify thought-provoking patterns or concerning changes at a glance.Benefits of Metric Insights:Metric insights reduce the time to value helping you quickly spot less obvious trends Everyone in the organization sees the same insight Metric insights can be shared easily across your organization with a description and data visualizationThree types of Metric Insights:Average Trend Insight Volatility Trend Insight  Average Gap Trend InsightAverage TrendWhen the current average value is compared to a previous average value and there is a significant change, we will detect and report the direction (increase/decrease) of the change along with the percentage or exponential change when comparing the two averages.Volatility TrendThis insight points out the change in standard deviation of the current timeframe compared to the average standard deviation across a previous time frame. This reports the direction (increase/decrease) of the volatility change along with the percentage change when comparing the two averages.Average and Gap TrendThis insight type is only found on trend metrics with grouped properties. With this type, you can see dimensionalized views of your metric over time. The values generated are aggregates over the time period you’ve selected from the metric definition.Viewing Metric InsightsThree primary views for metric insights within FullStory:The Metric Index View The Metric Detail View The Insight Detail PageMetric Index ViewFrom Home, navigate to Metrics. This page provides a list of all active (and archived) Metrics within your FullStory account. Additionally, there is a column labeled Recent Insights. This is the first place you can quickly start to see metric insights in action.The Metric Detail PageTo learn more about an insight, click on the name of the metric. Then on the following page, click the Insight button in the top right corner. The button will indicate the number of insights available on the metric, both recent and older.The Insight Detail PageClicking into any insight on the Metrics page or Metrics detail page will take you to an insight detail page. For more information on Metric Insights, please check out our Knowledge Base article here! Feel free to leave any questions or comments below! 

Related products:FullStoryFullStory for Mobile Apps

Retention Charting

Hey Community! Building a successful digital product isn’t just about acquiring new customers—you also have to retain your existing users. Measuring retention and improving your products to keep users coming back needs to be an essential part of every digital strategy. And given macro economic conditions, it’s more critical than ever to focus on retaining existing customers.That’s why we’ve created Retention Charting! Retention charting visualizes user engagement by tracking the number of users that return to a specific event after another over time. This feature is currently in Beta for all Enterprise and Advanced users.By running a Retention Analysis, you can:Find the answers to improving retention, without gaps in your data or lack of user context.  Find the answers to increased retention, with fully indexed, searchable data. Optimize your experience to keep users coming back.Configuring a Retention AnalysisAt its core, Retention measures the amount of time between two different user events. To measure this amount of time, you just need to tell FullStory what those events are.Step 1: Choose the Starting EventStep 2: Choose the Returning EventStep 3: Choose your Retention Display Step 4: Select a Segment, Group By, and Time Range (as needed) Interpreting Retention DataThere are two ways to visualize and interpret retention data in FullStory: Retention Curve and Retention Table.Retention CurveRetention Table For more information on events, how to configure a Retention analysis and the value behind it, please check out our Knowledge Base article here! Log in with your FullStory credentials to access the article.Feel free to leave any questions or comments below! 

Related products:FullStory

Avoid unexpected data gaps with Session Overages

Hey Community! The holidays are fast approaching, which means you may see an influx of traffic to your website! FullStory plans include a set number of sessions that you’re able to capture within a given cycle, and typically when you’ve reached your contractual session limit, data capture within your account is paused until the start of your next monthly or annual usage cycle.We know it can be tough to predict these traffic spikes, especially around this time of year and having to re-negotiate your contract to keep recording sessions can be frustrating.That’s why we’ve introduced Session Overages- a feature that allows your team to continue to capture sessions after you’ve exceeded your limit.How does it work?Session Overages provide a convenient, temporary way to maintain data completeness if your traffic unexpectedly rises due to seasonality, promotions, or other external factors. These also help in the case that you don’t have sufficient time to adjust your contractual session limit before running out of sessions.Overage charges are applied in increments of 1 session block (100k sessions) at a time, and tracked separately from your accounts contractual session limit. At the end of the session usage cycle, your account will be charged for each block consumed at the current overage rate. FullStory’s dashboards and long-term Product Analytics are more valuable when your data is complete and Session Overages can help keep it that way. 😎 Opt in to Session Overages one time for peace of mind going forward. To read more details about Session Overages and how to opt-in, please read this Knowledge Base article here!Feel free to leave any questions or comments below!  

Related products:FullStory

Heatmaps

Hey Community!We’ve heard lots of feedback from you about how much you love using our Heatmaps feature. It has helped you visualize how users engage with your pages and gather behaviour insights to improve your site and better meet your customers’ needs. We love to see it!We’ve also received feedback from you on how Heatmaps could be easier to access and utilize, which is why we’ve gone ahead and added Heatmaps to the Explore navigation menu and amped up it’s range of usability!Here’s where you’ll be able to find Heatmaps now:Now, you’ll be able to create, edit, duplicate and archive Heatmaps just like you can with any other object in your DX Library. You can also analyze Heatmaps by time period, segment, and device type to understand how users click and scroll through your experience. We’ll even show you elements that are Rage Clicked, Error Clicked, and Dead Clicked, plus related page view and Time on Page metrics! And last but not least, you can easily export your Heatmap to a PDF to share them easily with your IRL team.To read more about the above improvements we’ve made and how you can take advantage of Heatmaps, check out the Introduction to Heatmaps Knowledge Base article.For a more in depth learning experience on how you can best utilize Heatmaps, please check out the new Heatmaps Learn Course here!Feel free to share your comments or ask any questions below!

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SwiftUI Support

Hey Community!We love to see the developer landscape introducing new and improved ways of app development like SwiftUI! As it grows in popularity, we want to ensure you are able to utilize this declarative framework within FullStory, which is why we now support mobile apps developed by SwiftUI!Note: Using this feature requires FullStory for Mobile Apps.What’s different in FullStory with SwiftUI?Implementation: If you have apps developed with SwiftUI, you must take a code-first approach to privacy (to unmask/exclude views). You cannot set privacy rules through FullStory the app (FSTA); you must tag it in the code. Session Replay: Session Replay is fully functional and performant out of the box. However, views cannot be selected (or unmasked) + no selectors are surfaced for SwiftUI views unless you are on 1.27 and use SwiftUISelectorVersion for views you’ve manually attributed code-first. Analytics: You can achieve full FullStory for Mobile Apps Analytics capabilities with FS.addClass. Once the selector is unmasked, FullStory is a fully functional tool.For a full explanation of the differences, please check out What’s different in FullStory with SwiftUI?How do I integrate FullStory into a SwiftUI App?Implementation of FullStory with SwiftUI apps is a simple task on the daily to-do list taking you far less than a days work.Here’s what you can expect:Explicitly enable SwiftUI support for your application Directly annotate any attribute you want to query Enable Stable SelectorsFor the detailed steps of this implementation, please read Integrating FullStory into a SwiftUI App.Feel free to share your comments or ask any questions below, or if you’d like to continue the conversation with other Mobile App users, please join our new FullStory for Mobile App Users group here!

Related products:FullStory for Mobile Apps

Simplified data management

It’s important that your entire organization trusts and understands the way you structure your FullStory data. To that end, we’ve made it easier for Admins and Architects to quickly label, define, and manage events, properties, pages, and elements in one central location.Data Management in FullStoryHow it worksIn FullStory, go to Settings > Data Management. Here you’ll find streamlined categories for Events, Properties, Pages, Elements, and Indexing. EventsIn the past, FullStory categorized events as either Defined Events or Custom Events based on their source of origin. Now, you can find all Events in one table and filter by source.PropertiesAll page, user, and event properties you set via the API will appear here for you to review, manage, and archive.PagesSee all of your pages in one glance and quickly understand if they were API-defined, user-defined, or learned by the FullStory algorithm. ElementsIn the past, FullStory categorized elements as Named Elements or Watched Elements. Now, Elements are all one-in-the-same. You can still give elements a human, readable name, choose to watch them, and exclude them from frustration signals–you’ll just do so from one central spot.IndexingIf you’re using Element Attributes, you’ll find them all here. Use this table to quickly understand how element attributes appear in search and page analytics.  Learn MoreCheck out our Data Management Knowledge Base article, or reach out in the comments below. 

Related products:FullStory