Microsoft Teams

Hey Community! 

A lot of our users rely on Microsoft Teams as their primary internal communication hub, and with that, we want you to be able to share FullStory insights with others in your organization in the most efficient way possible. That’s why we’ve created the Microsoft Teams integration! This integration will allow you to easily share insights about FullStory sessions to a specified Teams channel through a session link. 

To enable and set up the integration for all FullStory users to access, an admin or architect will need to do the following:

1. Log in to FullStory.
2. Navigate to Settings > Integrations > Manage.
3. Click the Install button next to Microsoft Teams.

After it’s installed, each user can manage their own integration by doing the following:

1. Navigate to Settings > Integrations > Manage.
2. Click the Install button next to Microsoft Teams.
3. A box on the right side will prompt you to authorize Microsoft Teams. Click Authorize and enter your Microsoft Teams workspace domain name on the following screen.
4. Now, FullStory has permission to post to Microsoft Teams and you'll be able to choose a channel where FullStory sessions will be shared. This is also where you’ll enable and disable the integration.

5. Turn on Auto-Send new notes if you want all shared sessions to be sent to Microsoft Teams by default or turn it off to pick and choose which sessions to share. If the Auto-Send new notes toggle is turned off, you can manually send selected sessions through sharing from session replay or sharing from an inside session.

For more information on the Microsoft Teams integration such as detailed steps of how to manually send sessions as well as converting access mode please review this Knowledge Base article here. 

Please share any questions or comments below!