Recently active topics
Definition of "Changed"
Hello community, I’ve created a metric tracking the event “Changed”, targeting my search box.Does anyone have a definition of what “changed” is? If a textbox goes from blank to filled, is that a change? If they type something but don’t hit enter, is that a change? Does speed matter - if they type and hit enter quickly to cause a page to change, would the textbox change register? I was watching a session recording, and saw a user type something in the box, and no change was logged. Do you know why that would be?
FS.identify - Identifying users
Hi Team,Anyone can please help me what to add and where to add FS.identity for users in the application.Do we need to add FS.identify(uid, userVars); in the FS script which i can pasted inside <head> of my pages or how it is.and how to pass uid and userVars to this. So confused.
Heatmaps Certification CourseNews
Hey Community! 😄Did you know that Heatmaps are now part of our FullStory Product Certification learning path? They not only include click maps and scroll maps, but they are one of the easiest ways to visualize and understand how users engage with your site or app!The on-demand course takes 25 minutes and you will learn:The components of a Heatmap How to run a Heatmap How to interpret a HeatmapHow to access the course:Check out the certification on learn.fullstory.com, and click Get Started. Login using your FullStory credentials. Once you log in, you’ll see a personal learning path that contains all courses, now including Heatmaps.About the Product CertificationThe FullStory Product Certification is the leading certification for a deep understanding of digital experience intelligence (DXI). A FullStory certification illustrates a fundamental understanding of how to use DXI to create better web and mobile app experiences.Take the course to level up your knowledge and start using Heatm
Hello Community! We are so excited to announce the release of the highly anticipated Dashboard Filters!🚀 Why are we so excited? We know you regularly invest large sums of time and energy building FullStory objects, refining their definitions, and compiling them into dashboards to get the big picture. But once you’ve built the dashboard, switching segments or adjusting property criteria can be a tedious task! We wanted to make it easier than ever to explore, shift, and refine analysis at the dashboard level.With Dashboard Filters, you can easily apply a property, segment and/or time range to all cards on a given dashboard, without individually altering each one. 😅 Properties: Adding properties to cards will append the new criteria to the card, without affecting any other properties that might already be included in the object definition. Segment: Adding a segment to cards will override the existing criteria of the object. Time Range: Adding a time range to cards will override the exi
nsufficient permissions error while uploading assets to FS.
While uploading the asset_map.json from my instance using the below command./fullstory-asset-uploader upload asset_map.json --api-key na1.by0xR0VNRVYtbmExL3NoaWxwYS5zdXJlc2hAbm9taXNzb2x1dGlvbnMuY29tOjRupy73YBESWeumUipdo8UFHkGbwFEDqGhVFurj8DP0/XKDJQ6Zand its started uploading and finally got the below error like:/nomis/temp/nomis/webapp/asset_map.json: Server rejected request: 403 Forbidden fs/auth/apiauth/api_auth.go:28 [NewAPISignedSession] insufficient permissionsSo where I need to set permissions?
Metrics: Divide event data by an organizational trait?
Hi, I’m trying to use metrics as follows but am getting stuck.On my app, I have Users that belong to Organizations, and within those Organizations there are Projects.Users take actions in the app, which we send to Full Story as Custom Events using the API. And it’s easy to find things like how many times Event X happened, segmented by Organization. That’s all good.On the other side, I want to be able to divide the number of times Event X happened, by the number of Projects in that User’s Organization. Because my customer Organizations have varying numbers of projects and I want to “normalize” their Event X activity based on how many Projects they have.I tried sending up the count of Projects as a trait of the user - User.organizationProjectCount. I can see this coming through on the user’s profile correctly.However, when trying to divide these things in the metrics, it only looks like I can divide a count of Events by another count of Events. I found where I can “filter” the events dow
Session Replay Error Events EnhancementsNews
Hey Community! 😊We know that when watching a session, you may come across an error event that you want to investigate further. We understand this process is an important part of your DX analysis and transitioning from qualitative to quantitative analysis can be a timely endeavour. That’s why we’ve enhanced this experience so with just one click, you can Zoom out on error events in session replay and easily transfer from a qualitative to a quantitative analysis without interrupting your workflow. How to view, explore and save these out-of-the-box error event metrics:From the event stream, click the upward-pointing blue arrow that appears next to the error event you are investigating. A pop-up modal appears with three pre-made metrics that help you immediately discover how often this error has occurred and how many users were affected, all while staying in session replay.Here are the steps on how to view, explore and save these out-of-the-box error event metrics.While viewing a session,
Welcome to the FullStory New Users group!
Welcome new FullStory users! We’re glad you’re here! 😄Feel free to introduce yourself and let us know more about you!Some helpful information to share would be:How long you’ve been using FullStory. What goals you’re hoping to achieve with FullStory. What you’d like to learn more about.Thanks and looking forward to learning more about you all!
Event Recap: Ready, Set, FullStoryNews
Hey Community! 😎Thank you so much for attending yesterday’s Ready, Set, FullStory! We had yet another round of great conversations and advice from the brilliant @brenthildebrand! Thank you to those who were able to attend. 😊As promised, here are some helpful resources and tips discussed in the session that will help you begin your FullStory journey:When starting out, Brent likes users to determine whether they are using FullStory proactively or reactively before suggesting how to collect data.Proactively: Start by utilizing Metrics + DashboardsReactively: Start by running searches in Segments + viewing Session Replay (here’s an interactive course on Search and Segments)Most common card types:Single Metric, Metric trends, Dimensionality To get new users to look deeper into their data, Brent suggests people ask themselves the following questions:What is standing out to you from this data? What is missing? What were you expecting to see?Heatmaps is a good place to ask these types of que
Calculating how many users did not view an element below the fold?
Hello,I have an element on a webpage that is below the fold, depending on the monitor and device you’re viewing the webpage.I’m trying to calculate the number of users who did not view said element.The formula I came up with is( Watched Element => Element => Visibility Not in Viewport ) / ( Watched Element => Element )My interpretation of this is, get the number of users who did not view the element while on the webpage, divided by number of watched element impressions?Does this make sense? Thanks in advance!
Post your questions for tomorrow's Ready, Set, FullStory!News
Hey Community! 😊Tomorrow we are hosting another Ready, Set, FullStory: a Q&A for Beginners! This week we have the brilliant @brenthildebrand here to answer all of your questions live. Brent has been at FullStory for 5 years, and has helped numerous users reach their business goals with FullStory.Don’t forget to register and ask him all your new user questions!Know what question you’d like to ask? Please share it below to ensure your question gets answered! Have a question and can’t attend? Share it and watch the answer in the recording posted afterwards!Thanks everyone- I’m looking forward to seeing you tomorrow! 😄
How to count users who change selections on a dropdown menu.?
Is there a way to search for users who make more than one selection on the same dropdown? We have a dropdown where additional information appears after a selection is made. IN session replay, I do see that some users change their selection at least once after viewing the additional information. I’d like to count:How many people do change their selection? How many times do individual people change their selection?
Let’s get to know each other! We’re so excited to have you here and to build this community together. To get things started, introduce yourself in this thread. Please include your name, where you’re from, your role/area of expertise, and what you love most about Digital Experience Intelligence (DXI).
View all page views by user over period of time
Hi, I am new to Full Story and somewhat familiar with other similar analytics platforms. I am struggling to get a list of all page views by user for a period of time (last 6 months). Does anyone know how I can do this?This is usually pretty straightforward, but I can’t seem to figure it out. This could be an issue specific to my setup but I am out of ideas.
Filtering Users at Scale
Hey y’all, I have two questions related to user filtering and segmentation. My client currently is running cohort based experiments and wants to sandbox dashboards to those cohorts. Each cohort has a unique user base and we do not want users from previous experiments to be tracked. What we’ve been doing to date is going into each card in the dashboard and filtering out for two groups: The internal team The previous cohortsThe issue is that it’s not scalable because there are up to 20 cards on each dashboard and there could be hundreds of users that need to be filtered out. Does anyone know of a more scalable solution here? Or even a way to make a global change or even some more technical solution that could solve?
Track child elements with similar classes (not unique)
If I have a parent container (.container), with 4 boxes (.box) - how can I capture the engagements of each box element, without having to create a separate card/segment for each box?The box elements are not clickable and are just text with padding.I’m interested in capturing clicks made on the entire box, not just the text within each box if that makes sense.I see that if I track the parent container, I can break down clicks by text. I assume that doesn’t include clicks on the padding around the text as well?Hope this makes sense, and thank you!
How does FS define "Exit Page"?
As per the title. I am using this instruction to create top exit pages. but when I watch the sessions, users are not “exiting i.e. not terminating session”. Instead, it shows session where the user visited certain page then progresses on. This is not an “exit” to me. 🤔
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