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Hey Community! 😄We understand that as FullStory users, you’ve got a considerable task on your hands digging into data, creating metrics and dashboards, and tracking changes in that data. We know this experience can be time consuming, so we’ve lightened your workload by automatically generating insights where there are interesting trends or anomalies in your data through Metric Insights!This new feature will help you quickly identify thought-provoking patterns or concerning changes at a glance.Benefits of Metric Insights:Metric insights reduce the time to value helping you quickly spot less obvious trends Everyone in the organization sees the same insight Metric insights can be shared easily across your organization with a description and data visualizationThree types of Metric Insights:Average Trend Insight Volatility Trend Insight Average Gap Trend InsightAverage TrendWhen the current average value is compared to a previous average value and there is a significant change, we will de
Let’s get to know each other! We’re so excited to have you here and to build this community together. To get things started, introduce yourself in this thread. Please include your name, where you’re from, your role/area of expertise, and what you love most about Digital Experience Intelligence (DXI).
With our latest update, you can now measure how long users spend on pages in FullStory. Time on Page is a helpful metric for understanding page performance. Perhaps users are spending too much time trying to navigate what should be a simple registration screen, or maybe they’re bouncing away quickly from featured content that’s of little interest. By identifying how long users spend on key pages, you’ll find insights that help you optimize your digital experience. ✨ Special thanks to all of the Beta testers in our community who helped validate this feature! ✨ Get StartedRefine any page search by Time on Page to start looking for insights. This search looks for users who spent more than 10 seconds on the Home page Differentiate between active and inactive time on page for more detailed results. Filter your results by active and inactive time on pageAnd create metrics to measure the minimum, maximum, median, or average time users spend on a page. Metrics let you quantify time on page dat
Server Side Events is an incredible feature that allows you to gain insight into interactions that happen outside of the FullStory recording script. You can find out what navigation steps lead up to or ended at a server event in your visualization. This provides a more complete dataset allowing you to better understand a user’s experience with your brand and not just the online experience. For example, you can find out information such as:Whether a customer created a support ticket during their journey on your website, or whether an interaction with support lead them to complete a purchase. If a customer made an in-store purchase after looking at your site online. If your marketing efforts resulted in customer acquisition such as email opens or clicks leading to an online interaction.If you’re not using this feature, you could be missing out on some crucial data. More info on it in our Knowledge Base article here and our blog post here!
Hi everyone, I would like to set up a feature that notifies me via email when a funnel or metric goes down. Do you know if Fullstory has it? It was a question/answer because I just found it. In case It might help you: https://help.fullstory.com/hc/en-us/articles/360020828653-Introduction-to-Alerts
Hi Folks,Been busy building dashboards over the last month or so (it’s a lot of fun). I’ve gotten a bunch of ideas from the following articles, and also from the Dashboards for Product Managers webinar:Product Analytics DashboardMobile AppsMarketing DashboardCustomer EngagementI’m curious to know what else are you all tracking? What Dashboards have you built, and why? And any cool cards or metrics that you would care to share, I’m open to more thoughts and ideas
Good day, I tried the new Heatmap feature and love it. I am just wondering, why I have a total of 66k click, but my most clicked element just got 600 (1% of total) clicks. And I just got 25 items with a click-count. Where are the other 60k clicks? Where is my mistake?
Hey Community! 🙋🏼Posting here to let you all know that we have changed the date for our upcoming workshop, How to Build Dashboards for Marketing Managers to Tuesday, December 13th from 1:00-2:00pm EST! That means you have just under 2 more weeks to register!This months workshop will take you deep into the world of a 💫 Marketing Manager 💫, showing you their responsibilities, roadblocks, and how they can utilize FullStory dashboards to help achieve their goals and overcome obstacles. A FullStory Marketer will be showing you how to build a dashboard to support your needs and provide their own set of tips and tricks they’ve learned throughout their time using the platform. We apologize for any inconvenience this date change may have cause you, as we understand finding time in your workday to attend workshops can be challenging. If you are no longer able to make it, you can rest assured knowing we’ll be posting a thorough post-event recap and link to the recording as always! Please don’
Happy Friday Community! 🤗The last month of the year is upon us! Goodbye November...HELLO December! Let’s take a look at our ✨November Community Highlights✨!🚀 We had a whopping 51 new members join the Community! Let’s give a warm welcome to our newest members:@YaizaUX @Andreas Valentin @thomas @Belmonte @James Wawne @Olha Sh @BiggestPro @Stuione @mikia_m @RyanPalmer @lukemt @austintudor @Celia.hegi @RachieShow @Stuart Nelson @Rehaeel @talymartins @michaelobelchak @EleJoy @Ramon @kaitlyn.hermann @IvanOlsen @PhoneBurner @mo 1 @Hannah @Cemil @Eric @JamesW-Guild @Vitor Monteiro @sesquina @nandinisingh @SBehrend @NewMetrics_mjovancic @And_Silva @glwitzenburg @dcute79 @Alvaro Sánchez t2ó @Alix @SamC @kbinder53 @Edd Saunders @tara_k @lvitale @Dave_rx @Federico Herrera @Namrata Dharmadhikari @LaurenceB @Kristen @Chandan.k @T. Senz @Lex Pun Intended @TommyMarshall Out of our 51 newcomers, 5 members started earning points by interacting in the Community! We’d love to hear from our new folks!L
Hey Community! Building a successful digital product isn’t just about acquiring new customers—you also have to retain your existing users. Measuring retention and improving your products to keep users coming back needs to be an essential part of every digital strategy. And given macro economic conditions, it’s more critical than ever to focus on retaining existing customers.That’s why we’ve created Retention Charting! Retention charting visualizes user engagement by tracking the number of users that return to a specific event after another over time. This feature is currently in Beta for all Enterprise and Advanced users.By running a Retention Analysis, you can:Find the answers to improving retention, without gaps in your data or lack of user context. Find the answers to increased retention, with fully indexed, searchable data. Optimize your experience to keep users coming back.Configuring a Retention AnalysisAt its core, Retention measures the amount of time between two different use
One of the features we have on our mobile app has a clear start and end point. I’m wanting to track the length of time it takes to complete the full use of this feature. Is the best way to do this by creating a funnel with the start and end events? Or is there a metric that would capture this as a single number? The feature can be started in one session and ended in another.
Hi I am trying to give a unique UUID that I set in my Angular application, and I have the place where I go get the user data. Now I want to persist that UUID and other pieces of data in full story. Where am I supposed to put the code?FS.identify(uid); Is fullstory supposed to be an injectable service in my angular components or where should I put this in order to track these fields?
Wondering how to optimize your mobile UX, struggling to understand Private by Default, or wasting time trying to understand app crashes or quantify performance issues? The mobile experts are here to help!We’re hosting an Ask Me Anything from November 28th - December 2nd. Our Fullstory experts will be on hand all week, ready and eager to answer your burning mobile questions. How does it work? It’s simple! Post your question(s) in the comments below, and we’ll answer them for you ASAP! All questions are fair game. Ask us for product help, tips and tricks, best practices, and more–we’re up for the challenge 💪 Get to know our expertsSay hello to two members of our amazing Professional Services team, Visa and Linda! Visa Gopalakrishnan As a Senior Solutions Architect at FullStory, Visa helps customers find value from FullStory after they finish onboarding. We asked Visa… What’s your favorite FullStory feature? “I love conversions. Conversions help with analyzing signal
I have an area on the site where customers can add credit cards. After adding a credit card each card is added as an <option> in a <select> element like this:I know dropdown contents are not captured by FS since they technically don’t change the DOM...but since I would like to know the average number of cards added by customers, is there a way to “read” the size? as you can see on the image the number 4 shows the number of cards added to the field so I figured maybe that can be read, and I guess divided by the number of people clicking the “Add” button to get the average number? 🤔
Looking for a way to up your FullStory game? The FullStory Fundamentals certification is here!The FullStory Fundamentals Certification helps you become a FullStory power user, giving you the tools you need to master the platform and drive greater business impact. With this certification, you’ll:Become a subject matter expert in digital experience intelligence (DXI) Understand how integral trust and privacy are to a successful DXI implementation Gain a deep, thoughtful understanding of product analyticsYou’ll also learn how to use DXI to its fullest across your organization, add FullStory as a skill in your personal “tech stack,” and earn a shiny new “FullStory Certified” badge in the Community. Win-win-win!About the certificationFirst, the certification guides you through nine interactive learning courses designed to teach you essential DXI and FullStory principles. Each course includes short videos, graphics, use cases, and hands-on challenges that help you gain a thorough understandi
Hey Community!In our most recent workshop on How to Build Dashboards for Customer Support, I invited those of you who attended or watched the recording to share a tip or trick you learned from the session for a chance to win a FullStory Community travel mug! 🎉Thank you and CONGRATS to @Denise! 🎉Denise shared a tip they learned on how to quickly find your own session in FullStory to support an investigation, and they immediately put it to use! Here’s where you can read the post with more details! I will be DMing you for your shipping details so we can send you your FullStory travel mug! ☕💓I hope you all have a wonderful weekend!
Did you know that 63% of users abandon mobile experiences, solely due to preventable usability issues?That’s exactly what Baymard Institute discovered through over 88,000 hours of research testing the world’s leading e-commerce experiences. This year at Spark, they presented their mobile UX findings and solutions for issues that users consistently struggle with.In case you missed it, here are their top 5 opportunities for improving UX!1) The Homepage70% of users like to “scroll and scan” the entire homepage to understand their options before proceeding to a product category. For users who are new to your brand, this phase is particularly important. They’ll try to infer what they can expect to find based on your homepage. If it isn’t representative of your offerings, they may abandon quickly.Actionable tips:Display primary product categories directly on the homepage. Ensure you’ve provided enough diversity to set the correct expectations about what you offer. Think about new visitors an
I attended the How to Build Dashboards for Customer Support webinar. It was a great session! I immediately put into use a tip on how to quickly find your own session in FullStory to support an investigation:Open developer tools Access the Console tab. Type: FS.getCurrentSessionURL() The URL string that is returned as a response will direct you to the session for further review.
Hey Community! 😄Yesterday we held the workshop How to Build Dashboards for Customer Support and it was fantastic!Thank you to those who could make it out! You had so many great questions for the team and prompted quality conversation and solutions!A special shoutout goes to Christine for requesting a demo of how to retrieve a session URL at the time of data capture, and to@DataSeed99 for sharing his tips and hacks with the audience!When our presenter Tym was asked what a really common mistake is that people make when creating dashboards, he reiterated the importance of triple checking your time ranges to ensure the correct data is being pulled. ⏱Tym’s top tips for building dashboards are: Anticipate the kind of dashboards you’ll need. Build them now instead of waiting. When comparing a dashboard to a segment, we generally suggest you utilize a segment with User filters over Event filters. Check time ranges across metrics, dashboards, and segments. Use CSS selectors. They allow you
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