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24 Topics

M
manish113New Contributor
asked in APIs & Integrations

Can FS Agent send network request to some external service?

I want to capture all network requests from Full Story and filter requests which are taking more than 10/20 seconds.

1
lindsay
FullStorian
46 minutes ago
megan
FullStorian
meganFullStorian

Measure how long users spend on a page

With our latest update, you can now measure how long users spend on pages in FullStory. Time on Page is a helpful metric for understanding page performance. Perhaps users are spending too much time trying to navigate what should be a simple registration screen, or maybe they’re bouncing away quickly from featured content that’s of little interest. By identifying how long users spend on key pages, you’ll find insights that help you optimize your digital experience. ✨ Special thanks to all of the Beta testers in our community who helped validate this feature! ✨ Get StartedRefine any page search by Time on Page to start looking for insights. This search looks for users who spent more than 10 seconds on the Home page Differentiate between active and inactive time on page for more detailed results. Filter your results by active and inactive time on pageAnd create metrics to measure the minimum, maximum, median, or average time users spend on a page. Metrics let you quantify time on page dat

1635
A
3 hours ago
M
mentat-analyticsDX Enthusiast
asked in Product Analytics

How is "Median Time To Convert" calculated?

Hi there!I’ve built a funnel and am using the “Median Time To Convert” to look at funnel completion time. However, the number being given is a lot lower than I expected, even when looking at completions between many sessions instead of just one. So I wanted to clarify how this metric is calculated: For each user, does it measure the time spent in the product between the two events, or time elapsed between the two events? For example:My funnel is between “Page Viewed” and “Order Completed. I trigger “Page Viewed” today at 4pm, then browse for an additional 10 minutes. I don’t use the product til the tomorrow when I browse for 20 minutes then trigger “Order Completed” at 4pm. Is my conversion time in this scenario calculated as 30 minutes (10 + 20) or 1 day (4pm tomorrow - 4pm today)? 

1
lindsay
FullStorian
5 hours ago
N
Nitin27New Contributor
asked in General Questions

Best Coding Practice for Elements

Hi Folks,I am having a feature where an user can select one accounting method out multiple accounting options available. Each accounting option is a clickable tile.When I view a customer session in inspect mode from full story. All the different accounting options are reflecting as same element. What best practices i can suggest to my dev team to overcome this one?What logic does Fullstory use to detect an element? 

0
N
8 hours ago
lindsay
FullStorian
lindsayFullStorian
published in News and Announcements

Event Recap: Ready, Set, FullStoryNews

Hey Community! 😊Last week we held another valuable Ready, Set, FullStory! Thank you to those who were able to attend and thank you to our gracious hosts @MichelleMiller and @brenthildebrand for your expert knowledge and passion for FullStory! ✨  As promised, here are some resources and tips discussed in Thursday’s session that will help you begin your FullStory journey:Making a change to a privacy rule:Privacy Resource HubImplementing FS in mobile:Intro to FullStory for mobile appsBest practices for naming conventions:FS.event APIDefine eventsLearning more about elements:Naming elementsPage insights user guidePage vs. URL:PagesURLsAt the end of every Ready, Set, FullStory, I ask the host, “What question should FullStory users be asking themselves when starting out?”. Here’s what @brenthildebrand had to say this time:I recommend that you come into FullStory with a hypothesis that you want to test or a business question that you have. Think about what questions are being asked from you

10
lindsay
FullStorian
23 hours ago
lindsay
FullStorian
lindsayFullStorian
published in Tips & Tricks

Essential set-up checklist

Our fantastic Customer Success team who’s worked with plenty of new users has curated an essential FullStory checklist just for you! They have found the following steps can help make the most out of your experience by maximizing the benefits of FullStory’s features. Dive into the checklist below to begin unlocking the power of FullStory!Value  Method Benefit Who-Where Identify your users Uniquely identify a user with FS.identify API or FS.setUserVars Easily track users, even across domains and see their entire journey so you can access personalized user insights and optimize your customer experience. Engineer - your codebase or tag manager Utilize existing data Send over and utilize packaged events and properties about your users with FS.event API Capture detailed information Focus on key events Integrate with your CDP Enhance user insights Gain a unified view of user behaviour and experiences Engineer - your codebase or tag manager Al

260
lindsay
FullStorian
1 day ago
M
MarcVit-SuperbNew Contributor
asked in FullStory for Mobile Apps

Support for Xcode 15 and iOS 17

Hey guys, Is the SDK supposed to work on Xcode 15 and iOS 17? I’m getting the following error messages when trying to build my project after I upgraded Xcode: FullStory: [2023-09-19 19:09:52:932] FullStoryCommandLine(23765:203821) Unable to locate the CoreSimulator directory. If you've recently installed or upgraded Xcode, make sure you've launched an app in the simulator at least once. FullStory: [2023-09-19 19:09:52:932] FullStoryCommandLine(23765:203821) Failed to extract CUIAssets using simulator.Best regards,

7
M
4 days ago
M
Mark HNew Contributor
posted in Tips & Tricks

Data Quality Implementation Tip

Hi All,My team and I had the chance to hear from Barbara and Anna from the FullStory team about some new functionality they were launching around improving data quality that looked really exciting.I thought I would take the chance to share a quick implementation tip from one of my colleagues that we have found really helpful in tackling that same problem.We found that this issue tends to most commonly show up with clients who are using various Single Page Application frameworks such as React and Vue etc but also was very common on clients who were using frameworks such as Tailwind etc.The problem itself is that often you want to identify a particular element on the page for some kind of analytics purposes such as how often does, someone click this button but in order to do that you need to tell the tool (FullStory, Google Analytics, some tag management solution etc) what particular element it should be paying attention to.Quite often in those frameworks I mentioned above (but it is by

1
megan
FullStorian
5 days ago
M
MerelJacNew Contributor
asked in Privacy

Head Script Privacy

Since the script is just pasted into the head of our code, that is client side information thus a potential to be copied and misused. I have read a lot on your website about how you protect privacy and data security on your platform but nothing regarding the actual code snippet.

2
A
7 days ago
K
karmapoliceNew Contributor
asked in General Questions

How can I use OR conditional logic in Segment User Filters?

Hi,I’m trying to figure out if there is a way to search for users segments based on multiple OR conditions. I see that there is a way to have multiple OR event filters, but what i need is the ability to search for users based on two different user traits. So in my case, I want to see any users who have no email set or have a name that Starts with User or user. But from what I can tell Fullstory only allows me to use AND logic for separate criteria. (See screenshot below), So I can have multiple OR statements for “Name starts with”, but it will only allow AND email does not contain part “@”. So I can’t use a different criteria in the same segment without it searching for users who match both rather than just one. Is this correct? Is there a workaround? Thanks,Aaron 

2
stevenshyne
7 days ago
B
bkrallNew Contributor
asked in General Questions

Is there a way to share Heatmaps?

We’re kicking off a new landing page with a CRO agency and they asked if we could share a heatmap like Hotjar allows you to.  Outside of screenshots, is there a way to share the scroll map and click map data in a PDF from FullStory? Thanks!

2
B
10 days ago
U
UmarNew Contributor
asked in FullStory for Mobile Apps

Android gradle sync failing

I’m unable to sync gradle version for FullStory.Getting below error. A problem occurred configuring root project 'GiftYa'.> Could not resolve all files for configuration ':classpath'.   > Could not find com.fullstory:gradle-plugin-local:1.41.0.     Searched in the following locations:       - https://dl.google.com/dl/android/maven2/com/fullstory/gradle-plugin-local/1.41.0/gradle-plugin-local-1.41.0.pom       - https://repo.maven.apache.org/maven2/com/fullstory/gradle-plugin-local/1.41.0/gradle-plugin-local-1.41.0.pom     Required by:         project :Possible solution: - Declare repository providing the artifact, see the documentation at https://docs.gradle.org/current/userguide/declaring_repositories.html  

1
megan
FullStorian
11 days ago
N
Nick WNew Contributor
asked in General Questions

Methods of blocking internal users other than IP address?

Hi FS community,Issue is that when I test certain key journeys, our testers are also doing the same, and I regularly find their videos when I’m looking at instances of users doing these journeys (the data therefore skewed). However, the testers IP address regularly changes, many times a day. Is there any way of blocking them otherwise? Can VPNs be blocked?

4
stevenshyne
12 days ago
lindsay
FullStorian
lindsayFullStorian
published in News and Announcements

Meet our host for next week's Ready, Set, FullStory!

Hey Community!Next Thursday at 9:00am EDT, we’ve got another round of Ready, Set, FullStory where you can ask an expert your beginner questions live!This upcoming session is hosted by a fan favourite, @brenthildebrand, a member of our Standard Customer Success team here at FullStory! 💥 Brent has hosted a number of Ready, Set, FullStory sessions and always does a fabulous job at helping beginner users! We’re excited to have him back!A bit about our host:Brent is a part of our Standard Success team, focused on helping our customers unlock value with FullStory in scaleable ways. He's been at FullStory for over 5 years and has gotten to be a on a few different teams including Sales, Onboarding, and now Success. You can find him in Atlanta cheering on all the local sports teams or jamming to some new tunes. 😎His favourite FullStory feature is dimensionality cards within dashboards because he finds it the easiest way to discover unexpected insights.🚀 You won’t want to miss out on this ses

90
lindsay
FullStorian
13 days ago
M
mnecchi-rvuNew Contributor
asked in FullStory for Mobile Apps

RN New Architecture

Hello,any plans for supporting the React Native New Architecture? Thanks,Massimo

1
lindsay
FullStorian
13 days ago
lindsay
FullStorian
lindsayFullStorian
published in Tips & Tricks

3 essential features for powerful insights

Ready to take your FullStory usage to the next level? FullStory Success Manager @casper shares expert advice and pro-tips for using 3 essential features in the videos below. 1) Search, Segments and Session ReplayLearn about the power and simplicity of using Segments with Search and Session Replay.Knowledge Boosters:🚀   Familiarize yourself with the filters available.🧑‍🚀   Create segments for groups of users you care about.🛰️   Find a point of frustration and watch the session to gain insight and empathy.Resources: User Segments, 6 custom segments for SaaS-y FullStorians 2) Metrics Set up metrics to track specific and vital interactions that are meaningful to your business.Knowledge Boosters:🧐   Start simple. Find a point of frustration or an action you’re curious about.🌌   Turn a star into a universe. Change the metric’s count or format to explore your data through a different lens. 📚   Build a library you and your business will want to keep coming back to.Resources: Introductio

340
lindsay
FullStorian
15 days ago
E
eliorzurNew Contributor
asked in General Questions

getting many errors of 'Failed to fetch' at fs.js

it started about a week ago.im getting- TypeError: Failed to fetch many times a day.located here please help.thanks

3
lindsay
FullStorian
18 days ago
A
Aman KumarNew Contributor
asked in General Questions

Defination for Session for Passive Apps.

Hi Team,My App is a kind of passive apps, it doesn’t have much buttons for user interaction, however it has webSocket connection which gives us frequent events and because of these events DOM Layout changes frequently. In this case will my session ends after 30 min ? as there might be the case that user hasn’t interacted with the app, but he/she is visually looking at all the Dom layout changes happening because of webSocket events.Please help us here.Thanks,Aman kamar

1
lindsay
FullStorian
21 days ago
A
AmirNew Contributor
asked in Product Analytics

Accounts level metrics

As a PM of B2B platform, is there a convenient way to get metrics, funnels, etc. at the account level (vs. user level)? I find that FS has a lot of capabilities that are related to the user activities but I didn’t find a good way to measure the account level  

3
lindsay
FullStorian
21 days ago
lindsay
FullStorian
lindsayFullStorian
published in News and Announcements

Event Recap: Ready, Set, FullStoryNews

Hey Community! 😊Yesterday we held another valuable Ready, Set, FullStory! Thank you to those who were able to attend! We had questions pouring in and we were able to touch on some key topics and features with our wonderful host, @DiegoFontes! @DiegoFontes did a fabulous job taking us through FullStory and showing us his expert tips! Thanks Diego! As promised, here are some helpful resources and tips discussed in yesterday’s session that will help you begin your FullStory journey:Session Replay:Session replay is a reconstruction of events as they occurred vs. an actual video recording. You can learn more in this definitive guide to session replay.Funnel tips:Diego highlighted the significance of the light blue area of the funnel, which showcases the drop off. You can further analyze this by filtering the session playlist by users who did not complete these steps and viewing their sessions. Check out Interpreting Funnel Data for more information.Frustration signals:Check out the differe

220
lindsay
FullStorian
25 days ago
M
Mario ArriolaNew Contributor
asked in Privacy

can I Unmask to Mask again

By default, we have an application where Masking is the default state, we have a form where we need to have 90% of the form unmasked aside from one part. I used the approach   unmask       maskapproach but does seem to work there is something wrong with it, am I forced to unmask every element that I need to display? and there is a reason for that  ?.Thanks for your help 

1
lindsay
FullStorian
25 days ago
J
jose1222New Contributor
asked in General Questions

how to record captcha and cloudlflare in sessions?

how to record captcha and cloudlflare in sessions?

1
lindsay
FullStorian
26 days ago
Y
yamada-waculNew Contributor
asked in Account Administration

How do I remove my account from fullstory.com?

I have found that Fullstory is not available for my purposes.I would like to delete my account, but I cannot find a link or function to delete it. Where can I find it?

1
lindsay
FullStorian
27 days ago
lindsay
FullStorian
lindsayFullStorian
published in News and Announcements

Share your FullStory experience and get a $50 gift card!NO LONGER ACCEPTING REVIEWS

Hey Community! 😊You can help FullStory reach new audiences by sharing your experience on the peer-to-peer review site G2 and receive a $50 Visa or Amazon gift card as a thank you! This offer is available for a limited time. WRITE A REVIEW!    

66027
lindsay
FullStorian
28 days ago

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