Terms & Conditions

This community was built to help FullStory users like you ask questions, share ideas and strategies, and connect with peers. Help us make it the best it can be by following the Community Guidelines below. If you have questions about these guidelines, please reach out to community@fullstory.com.

1. Community Guidelines

Respect one another.

Our community thrives when we are kind and caring. Obscene, vulgar, threatening, homophobic, harmful, name-calling, discriminatory, or otherwise offensive language of any kind will not be tolerated here. We also will not tolerate speech or language that is inflammatory or that aims to harass others based on their gender, gender identity and/or expression; age; race or perceived race, ethnic or cultural origin; mental or physical abilities; technical ability; language; level of experience; political beliefs; etc.

Examples of language or behavior that helps our community thrive includes:

  • Referring to people by their pronouns and using gender-neutral pronouns when unsure;
  • Gracefully accept constructive criticism;
  • Using inclusive language;
  • Being kind and respectful to others, even if you have different opinions;
  • Practicing empathy for your fellow members.

Be yourself.

We want to know the real you. Please include your name, title, and pronouns on your profile. Don’t misrepresent yourself, pretend to be someone else, or intentionally share misleading or false information with the Community, whether that misleading information is about FullStory (including our products and services), you, your company, or another person, place or thing.

Please do not post any links or uploads any files that contain or reference illegal software, viruses or malware, pornographic content or other objectionable content or material; or post any links or uploads that are likely to damage the operation of another’s computer or electronic device, including but not limited to viruses, malware, ransomware, or other malicious code.

Don’t spam or sell.

Let’s keep this community focused on digital experience intelligence. Please don’t spam or sell in this space. When relevant to the conversation, you’re welcome to share information about products and services you love, but prospecting and promotional posts are not allowed.

Legal reminders

Our community must not infringe upon others rights (including intellectual property) or violate any person, organization or group's privacy. Our community must also abide by applicable laws and guidelines; must not share confidential, privileged or trademark information; must not share personal information, such as financial information, health information, email addresses, home addresses, or phone numbers. Additionally, do not share information that is confidential, including sensitive information about your current or previous employer.

2. Consequences

Violations of our Community Guidelines are thoughtfully reviewed and addressed on a case-by-case basis. At our discretion, violations may be subject to actions including written warnings, removal of offending content, temporary user suspension, and permanent user suspension. We take our guidelines very seriously. If you would like to report inappropriate behaviors or content, please contact us at community@fullstory.com.

3. Termination

Community members may voluntarily terminate their participation in the Community, and FullStory reserves the right to terminate a community member’s account. If a community member desires to terminate their participation in the Community, they may request that FullStory delete their activity and related data by reaching to community@fullstory.com. If FullStory suspends, temporarily or permanently, a community member’s account, for reasons outlined in Section 2. Consequences, FullStory reserves the right to maintain records related to the sustained suspension.

4. Contact Us

If you have questions or feedback about these Community Guidelines, please reach out to community@fullstory.com.

Please refer to FullStory's Privacy Policy for information about our data protection practices.