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lindsayFullStorian

published in News and Announcements

Heatmaps Certification CourseNews

Hey Community! 😄Did you know that Heatmaps are now part of our FullStory Product Certification learning path? They not only include click maps and scroll maps, but they are one of the easiest ways to visualize and understand how users engage with your site or app!The on-demand course takes 25 minutes and you will learn:The components of a Heatmap How to run a Heatmap How to interpret a HeatmapHow to access the course:Check out the certification on learn.fullstory.com, and click Get Started. Login using your FullStory credentials. Once you log in, you’ll see a personal learning path that contains all courses, now including Heatmaps.About the Product CertificationThe FullStory Product Certification is the leading certification for a deep understanding of digital experience intelligence (DXI). A FullStory certification illustrates a fundamental understanding of how to use DXI to create better web and mobile app experiences.Take the course to level up your knowledge and start using Heatm

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStoryNews

Hey Community! 😎Thank you so much for attending yesterday’s Ready, Set, FullStory! We had yet another round of great conversations and advice from the brilliant @brenthildebrand! Thank you to those who were able to attend. 😊As promised, here are some helpful resources and tips discussed in the session that will help you begin your FullStory journey:When starting out, Brent likes users to determine whether they are using FullStory proactively or reactively before suggesting how to collect data.Proactively: Start by utilizing Metrics + DashboardsReactively: Start by running searches in Segments + viewing Session Replay (here’s an interactive course on Search and Segments)Most common card types:Single Metric, Metric trends, Dimensionality To get new users to look deeper into their data, Brent suggests people ask themselves the following questions:What is standing out to you from this data? What is missing? What were you expecting to see?Heatmaps is a good place to ask these types of que

lindsayFullStorian

published in News and Announcements

Post your questions for tomorrow's Ready, Set, FullStory!News

Hey Community! 😊Tomorrow we are hosting another Ready, Set, FullStory: a Q&A for Beginners! This week we have the brilliant @brenthildebrand here to answer all of your questions live. Brent has been at FullStory for 5 years, and has helped numerous users reach their business goals with FullStory.Don’t forget to register and ask him all your new user questions!Know what question you’d like to ask? Please share it below to ensure your question gets answered! Have a question and can’t attend? Share it and watch the answer in the recording posted afterwards!Thanks everyone- I’m looking forward to seeing you tomorrow! 😄

meganFullStorian

posted in Getting Started

Introduce yourself

Let’s get to know each other! We’re so excited to have you here and to build this community together. To get things started, introduce yourself in this thread. Please include your name, where you’re from, your role/area of expertise, and what you love most about Digital Experience Intelligence (DXI).

lindsayFullStorian

published in News and Announcements

Join our FullStory New User Group!News

Hey Community!Are you new to FullStory? If so, please join our latest Community group, FullStory New Users!In this group, you can:💛 Connect with fellow new users by exchanging questions and answers, and sharing discoveries as you explore the exciting realm of FullStory!📚 Learn about upcoming events and other educational opportunities designed to help navigate the platform🔌 Gain access to programming and future mentorship opportunities tailored to levelling up beginnersGet the conversation going by introducing yourself in this thread here!See you in the group! 💫

lindsayFullStorian

published in News and Announcements

You can now join us every 3 weeks for Ready, Set, FullStory: a Q&A for Beginners!News

Hey Community! 💫I’ve got some exciting news to share! Ready, Set, FullStory: a Q&A for Beginners, was such a successful event, we will now be making this a permanent resource that you can join every 3 weeks!🔥After 4 fantastic events filled with thought provoking questions and valuable best practices, it is clear this resource is valuable in helping new FullStory users get the support they need. That’s why we’re making it available to you always!Here are some updates we’re making:⏰ We will be adding a 9:00am EST time slot so more users are able to attend!🤖 We will also be adding to our wonderful roster of hosts to provide you with different perspectives and insights!💚 We’ve created a FullStory New Users group in the Community where we will be collecting questions beforehand and continuing the conversation after the event. The goal of this group is to create a space for new users to connect, ask questions, share learnings and stay updated on educational resources!You can register

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStoryNews

Hey Community! 😊Last week we held another Ready, Set, FullStory and once again had another round of thought provoking questions! 🔥Thank you to those who were able to attend and thank you to our brilliant host @Hannah for your expertise and ability to make complex topics so comprehendible! As promised, here are some helpful resources and tips discussed in the session that will help you begin your FullStory journey:What Hannah tells new users to utilize:Omnisearch barBest practices for setting up Funnels and comparing users:Funnels = users “happy path”. View “happy path” and analyze drop off areas Events must be in exact order Dig into session replay Utilize filter options: Compare users + Group by property How to determine “happy path”:Create cohorts of users through Segments Dive into sessions of Segments Utilize Journeys feature if you have access Think about “key actions” Creating a Dashboard:A way to take funnels, metrics, and segments and organize them in a customized way D

lindsayFullStorian

published in News and Announcements

Register for Ready, Set, FullStory: a Q&A for Beginners!News

Hey Community! 😊Next Thursday, April 27th at 3:00pm EST, we’re hosting another Ready, Set, FullStory: a Q&A for Beginners!This event is a 45 minute live Q&A session where you can ask @Hannah, a FullStory Customer Success Manager any of your beginner FullStory questions!Some topics we have covered in past sessions are how to filter and identify users, common metrics FullStory users rely on, and how to unpack rage clicks to name a few. I also finish every session by asking the host, “What question should FullStory users be asking themselves when starting out?”. 🚀 Register for our next session here! If you have a question you’d like answered, please share by replying to this thread. I’ll be recording the webinar so if you cannot make it, you can watch your question answered live! 😊I hope to see you Thursday! Have a wonderful weekend! 😎

lindsayFullStorian

published in News and Announcements

Final Round: Test Your Knowledge Tuesday

Hello Community! 😊It is the final round of our 8 week knowledge test series! 😅It’s time for your final question…Please match the dashboard screenshot with the user role that would most benefit. User Role:Product Manager Engineer Customer Support Marketing Manager UX DesignerDashboards: I’ll be sharing the answers and announcing the winner of our Test Your Knowledge Tuesday contest at the end of the week! Good luck! 🤗

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStory!News

Hey Community! 😊Yesterday we held another Ready, Set, FullStory and we had some fantastic questions! 🔥Thank you to those who were able to attend and thank you to our incredibly savvy host @brenthildebrand for enlightening us with your wise FullStory advice!As promised, here are some helpful resources and tips discussed in the session that will help you begin your FullStory journey:Most popular FullStory tools:Segments, Metrics, FunnelsOther activities you can track:Filter Dictionary“Big 3” most common metrics:Page/URL visits, Click Events, Frustration SignalsHow to combat Rage Click false positives:Prevent elements from being classified as Rage Clicks/Dead ClicksIdentifying users:FS.identifyDetermining how long it takes users to complete a series of pages: Interpreting Funnel data (Median time to convert)Conversions (available for Enterprise + Advanced plans)Set alert notifications for certain users:Segment Based Alerts (Enterprise + Advanced plans)Webhooks (all FullStory plans

lindsayFullStorian

published in News and Announcements

Join us today for Ready, Set, FullStory!News

Hey Community! 😄We’re hosting another Ready, Set, FullStory: a Q&A for Beginners session today at 3:00pm EST! If you are newer to FullStory or are learning the basics and have questions you’d like to ask @brenthildebrand, the Team Lead of Customer Success here at FullStory, please register here! 😎 Know what questions you’d like to ask? Post them here to make sure they get answered! 🤔 Not sure what to ask? Join in and listen to what others are asking! 😅 Can’t make it but have questions? Post them here and watch us answer them in the recording posted tomorrow! Thanks and see you soon! 💫

lindsayFullStorian

published in News and Announcements

Round 7: Test Your Knowledge Tuesday! (edit)News

Hey Community! 😎It is the second last round of our Test Your Knowledge Tuesday series! Remember you get 1 point for participating and an additional point if you get the answer correct! Let’s see how you do with this question (this question has been edited since it’s original post)… 🤔 I want to understand how our tier loyalty program users spend money across native mobile and website platforms.Which client API's could you use to gather the desired information? Stay tuned for the answer reveal at the end of the week and GOOD LUCK! 🎲

lindsayFullStorian

published in News and Announcements

Event Recap: How to Build Dashboards for Product ManagersNews

Hello Community! 😄Yesterday we held our very first session within our How to Build workshop series on How to Build Dashboards for Product Managers!Thank you so much to those of you who joined us- we had such a great time sharing knowledge with you, answering your questions and hearing your insights! A special shoutout goes to our attendee Dheeraj for asking how they can build a dashboard to quickly validate a hypothesis on whether a change to their site met their perceived increase in clicks and conversions. This brought up an insightful conversation on the importance of baselining through Metric Trend cards to understand where your baseline of engagement is and how it improves over time after said changes are made. Our presenter Kathy spoke about the significance of using Baseline Metrics to gather information on your site traffic before implementing a new feature as well as monitoring post feature launch.Kathy’s top 4 tips for Product Managers building dashboards were:Building a das

lindsayFullStorian

published in News and Announcements

Quarterly Community Highlights!News

Hey Community! 😄Can you believe we’re already through the first quarter of the year!?Let’s take a trip down memory lane as we showcase the most memorable moments from the FullStory Community over the last 3 months! Here are your ✨ Quarterly Community Highlights✨! 🚀 We had 188 new members join the Community! 🚀Of those new users, 46 started earning points and received the rank of “New Contributor” by interacting in the Community! Thank you @tedainsworth, @mobc, @shahar-haviv224, @mwehde-stein, @StormBupa, @MarkAlex45, @peter.phu, @Pablo, @Bruno Castro, @Lizzy, @alon, @vinicius,@vinodg006, @Shadi, @Nicolas R, @rdpom, @Perry, @Gauthier, @shiv.yadav, @ECU, @roshan_elastic, @rcadden, @jzieg, @Abhishek, @Sandy, @Markcook, @cerilloderek,@baris, @alexstrausPM, @g.sharadze, @kbobash, @Vikas Rathi, @Johan Kropff, @fsargent, @Cowboy Rick, @ericuhlee, @ehong123, @Gil Dor, @Zeeshan, @ebere, @George4product, @jrnbrwn, @Isuru Sathyajith, @billnbell, @Reshma, @Artem P for your participation! 🎉If y

lindsayFullStorian

published in News and Announcements

Round 6: Test Your Knowledge Tuesday!

Hello Community! 😄We are down to the last 3 rounds of our Test Your Knowledge Tuesday contest! Let’s see if you can figure out the answer to this one… 🤔I work for a mindfulness app that has enabled a push notification that says,Need a mindful minute? Use code JUSTBREATHE to get 30% off our programsWhat can FullStory track/capture?Remember, you get 1 point for participating and 1 point for the correct answer! Stay tuned for the answer at the end of the week! Thanks again for playing! 💫

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStoryNews

Hey Community! 😄Yesterday we held our second Ready, Set, FullStory: a Q&A for Beginners!Thank you to all who were able to attend! You had some awesome questions and thank you to @brenthildebrand who provided us with some fantastic insight from his many years of helping new users learn about the platform! As promised, here are some helpful resources and tips discussed in the session that will help you begin your FullStory journey:Filtering and blocking users:FS.identify Blocking IP addressesUsing “OR” EventsStart your FullStory journey by having a holistic view of these tools:Segments Metrics Funnels- Think of funnels as “happy paths” 😊Compare feature usage:Build metrics + save on dashboard Brent’s question for users to ask themselves when starting out with FullStory:Where is FullStory going to fit into my workflow? (This answer will depend on your role)🎥 Please click here to watch the recording! 🎥 Passcode: &B*2?lrXIf you have more questions for @brenthildebrand, plea

lindsayFullStorian

published in News and Announcements

Round 5: Test Your Knowledge Tuesday!News

Hello Community! 😎It is Tuesday, which means we’ve got another question for you! Last week, I raised the bar and shared that we’d be selecting the contender with the most points as the winner and they’ll receive a Test Your Knowledge Tuesday Badge 🏅 to add to their profile along with a FullStory Community travel mug ☕! You will receive 1 point for participating, and an additional point if you get the answer correct. Here’s who is currently in the running to win the title of Test Your Knowledge Tuesday Champion:⭐ @DataSeed99 = 6 points⭐ @Joc = 2 points⭐ @mr.lab = 2 points⭐ @NaftaliOster = 2 pointsWe’ve got 4 questions left before we announce our winners, so there is still time to climb the ranks! Take your shot at this weeks question to get on the board:I want to see how far users are scrolling on my top pages. To do this, I use segments to determine the top pages, then create a heatmap for each page to view the median scroll depth. This gets me that information I’m looking for,

lindsayFullStorian

published in News and Announcements

Register for next weeks Ready, Set, FullStory!News

Hey Community! 😊Next Thursday, we’re hosting our second Ready, Set, FullStory: a Q&A for Beginners! This is an open Q&A for newer users to ask @brenthildebrand from our Customer Success team all of your FullStory questions to help you get started. Last week’s event was filled with plenty of valuable questions and information which you can read more about in the event recap here. 😄Don’t forget to register for next week’s event here, and if you know what you’d like to ask our team, please thread your questions in the comments below so they can prepare the best answers possible for you ahead of time! You are also more than welcome to ask your questions live or just sit back and listen in. 😎See you all next week!

lindsayFullStorian

published in News and Announcements

Round 4: Test Your Knowledge Tuesday- we're raising the stakes!News

Hey Community! 😄We are halfway through our Test Your Knowledge Tuesday series and you’ve all impressed me with your knowledge as everyone has gotten each question correct! Congrats! 🎉🔥This next half, we’re going to step things up!🔥I’m taking names, calculating points, and picking winners!You’ll receive a point for participating, and an extra point for providing the correct answer. The person with the most points will be the Test Your Knowledge Tuesday Champion and they will receive:A shiny new Test Your Knowledge Tuesday Badge which will be visible on your FullStory Community profile for all the bragging rights! 🏆 A FullStory Community travel mug to rep your passion for FullStory and DXI wherever you choose! ☕Okay… time for another scenario question:My team is testing a new site design and they want to be sure it renders properly in FullStory prior to releasing it to production. What's the quickest and easiest way to find my own session to see how the new site design looks in Full

lindsayFullStorian

published in News and Announcements

Event Recap: Ready, Set, FullStory!News

Hey Community! 😄Yesterday we held our first Ready, Set, FullStory: a Q&A for Beginners event and it was fantastic!Thank you to all who were able to attend! You had plenty of thought provoking questions that prompted @Hannah to share some really valuable information with us!As promised, here are some helpful resources based on the questions asked that will help you begin your FullStory Journey:Understanding Privacy: How do I protect my users' privacy in FullStory?FullStory Private by DefaultFullStory Privacy 101 CourseUsing Frustrated Sessions to help improve the customer experience:Jump into metrics and take it a step further by creating a defined event of frustration signals and utilizing or events.Providing information to people outside of your FullStory account:Download dashboardsTracking performance:Performance Impact DashboardIdentifying revenue opportunities:Conversions- Revenue Opportunites (only available for Enterprise + Advanced plans)Questions to ask yourself when

lindsayFullStorian

published in News and Announcements

Reminder: Tomorrow is Ready, Set, FullStory!News

Hey Community! 😊Tomorrow is our first Ready, Set, FullStory: A Q&A for Beginners! 🎉This session is a live, 45 minute Q&A with myself and @Hannah from our Customer Success Team to help answer any and all questions around getting started with FullStory! 💌 Haven’t registered yet? You can do it here! 💡 Have questions prepared? Share them ahead of time in this thread here! 🤔 Not sure what to ask? No worries! Join in, listen, and get inspired! I’m really looking forward to connecting with you all tomorrow and learning more about how we can help you get started with FullStory. ⭐See you then!

lindsayFullStorian

published in News and Announcements

Round 3: Test Your Knowledge Tuesday!News

Hey Community! 🤗We are back with another round of…⭐ TEST YOUR KNOWLEDGE TUESDAY ⭐This question is a riddle! 🤔 Let’s see if you can figure it out! 👀Good luck and stay tuned for the results on Friday! 💥❓💫

lindsayFullStorian

published in News and Announcements

Submit Your Questions for Ready, Set, FullStory!News

Hello Community! 😄Next Thursday is our very first “Ready, Set, FullStory: a Q&A for Beginners”! This event is a valuable opportunity to ask @Hannah, a Standard Success Manager here at FullStory any and all questions around getting started. You won’t want to miss it!Some examples of questions suited for this session are, “We recently launched FullStory. What are some best practices you would recommend when getting started with the product?” or, “Can you give some example scenarios where I would be better off to use a funnel versus a metric?”. If you know what you’d like to ask, or would like to share what you’re looking for help with, please submit your questions/comments in the thread below! Not sure what to ask? Perfect! Join us anyway and listen in on what other users are asking! 😎If you’re not sure if this session is for you, feel free to share what you’re looking for and I’d be happy to help point you in the right direction.See you on Thursday! 💫

lindsayFullStorian

published in News and Announcements

Round 2: Test Your Knowledge Tuesday!News

Hey Community! 😎It’s that time of the week where I ask and YOU answer! Want to take a shot at this week’s question?This week I’m looking to understand the steps you’d take in a pretend scenario… 🤔Good luck and stay tuned for the results on Friday! 💥👀🔎

lindsayFullStorian

published in News and Announcements

Introducing Ready, Set, FullStory: a Q&A for Beginners!News

Hey Community! 😄I’ve got some exciting Friday news for you! 💫Are you newer to FullStory or learning the basics? Do you have questions you’d like to ask a FullStory expert live?If you answered yes, this is the session for you!Join us every 2 weeks for Ready, Set, FullStory: a Q&A for Beginners starting Thursday, March 16th at 3:00pm EST! This session will be hosted by myself and our FullStory experts, @Hannah and @brenthildebrand. These folks are part of our Customer Success team and dedicate their time to helping users like yourselves ramp up their FullStory knowledge everyday. You may recognize Hannah as one of our awesome hosts from the How to Build Dashboards series! 😊How it works:I’ll post in the Community 1 week before each event to gather your questions so our hosts can prepare their answers and give you the best response possible! Attend the session and hear your questions answered live. Ask any other questions that come to mind as we will be doing a live Q&A after th

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